UPSET with Disney's Travel Guard insurance !!!

[mickey2000]

Put in a claim 6 WEEKS ago for an amount less than $400. Was at Disney during the huricane in August and my flight home was cancelled. Got a letter dated 9-26 saying they asked Disney for proof I bought insurance. Wnen I called tonight the insurance company said that they never heard back from Disney ??? "How long before you ask again" and was told two weeks. I thought they asked again howeer was told NO according to the notes on thier computer. Ok I'll call Disney! I talked with guest services and they were very nice. They knew my claim # and said we replied back on 9-27.
Well this is ALL strange for a claim they say will be processed and finished in 3 to 4 weeks?
I need to know has anyone else experienced slow claims or poor service ?
Very disappointed with my experience!

 

[SueEllen]

I have had clients who have had a difficult time getting their claim processed, and it took a very long time. I am not a fan of the travel insurance they offer.

Sue Ellen

 

[woodleygrrl]

Exact opposite experience that I had.

My grandfather passed away suddenly when we were on vacation in '09. We had booked the insurance and were eventually paid in full for $800 worth of plane fare, the three remaining days that were left on our hotel at Pop, plus the remaining food credits that we had on the dining plan.

How long did it take to get it all back? About 7 weeks or so. Not bad considering that we had to provide documentation in the form of a death certificate and all the receipts for 6 people.

I mean, no matter what insurance you have it is going to take a bit to get back, I bet.

Jennifer

 

[Dani23]

I've had the insurance for several Disney vacations. It's a big deposit for a family of 5 vacation I dodn't want to possibly lose. Can't remember if i got it from disney or the company Travel Guard. Only had to use it once and it went very smoothly. Buying it again for a Disney cruise next year.