Rick,
With all due respect, I think you should read Cayla's earlier post as to why she doesn't like UPS. The gay benefit issue was just the icing on the cake for her. I found your reply to be a little harsh to her.
UPS is not friendly to anyone that lives in an apartment or condo complex in our area. The driver that services Cayla's building has had to be threatened with a harassment charge for her continual actions. Cayla works nights, and is home (sleeping) during the day. The UPS driver knows that. Regardless of what unit she has a delivery for, she buzzes Cayla's unit. It got so bad the condo owners association finally gave her a building access code.
I've been with Cayla when she has had to go pick up packages. You'd think she was applying for a top secret goverment clearence job, not picking up a $15 package.
My business has not and will not use UPS due to their lack of customer service and failure to settle accuratley and quickly on damages arising from mis-handled packages.