UPS Freak-out! Delivered or Not Delivered?

[SILLYANDI]

I agree the smartpost thing is a PITA.

The problem is the big shipping companies like UPS and Fedex were never meant to deliver to residences so they lose money on those deliveries. They make their money delivering lots of packages to one address. It seems they are now working with the post office to help them with the residential deliveries that the post office is set up to do but has been losing money because the big companies had taken so much of that business.

They are making lots of money from me than! UPS visits so often my DH refers to the driver as "Your Boyfriend". He says I get so happy when the truck pulls up there must be something else going on!

 

[angwill]

The poster above this said they lived in the country off a private road-if the residence is more than a half mile off the road, the carrier is SUPPOSED to leave a notice for anything too big for the box. This person could very well live that distance, based on their description of their residence. Just wanted to let you know that you may very well have misjudged the 'lazy' letter carrier

As for your other package, unless you were perched at the front door for at least 8 hours, there is possibility that the carrier did indeed knock or ring bell, and you didn't hear it. I mean, we all use the bathroom occasionally, don't we? Why would the carrier not leave it if he/she could? They have to load that package into their truck and UNLOAD it if it's not delivered. It's easier to be able to deliver it-think about it!!

I take it you work at the post office? I also take from what you say that no lazy people work at the post office? You may be right about the rural poster but you are wrong about my situation.

I do see when the carrier comes since I run a business from home so the majority of the time I am there working where I can see out my big picture window both my mail box and my front porch. I can hear the doorbell or a knock anywhere in my house and my dogs bark like crazy when someone even pulls in the driveway as well.

You sound like our postmaster trying to blame it on the customer which I do not appreciate when she does that. Why would a customer bother to waste their time calling to complain over something that could possibly their fault? That makes no sense does it? I was given the same lame excuses from our postmaster about what room I was probably in. It doesn't make customers happy to be blamed instead of the postmaster just simply saying they will talk to the carrier about it and make sure it comes back the next day which is all they need to do to keep a customer happy. It also avoids and argument and accusations.

I watched the mail person crush a package to make it fit in our mailbox a couple days ago. Why would she do that instead of putting it on our enclosed porch? I also saw her go to our box and not to our door the day she supposedly left the delivery notice. No delivery notice was attempted to be left at my door and none was in my mailbox yet the tracking number shows that she attempted delivery at the time she was delivering my regular mail to my mailbox. This is not the first time this has happened either and this person happens to be a fill in for the regular guy. The only reason I can think of for her to lie about it is that she was being lazy that day. When I got the package today there was no mail confirmation needed or paid for on the package. So since you seem to have all the answers maybe you can tell me why would she not leave the package and say she attempted delivery? Then it said I may pick it up at the post office or call to have it redelivered or they would return it after 15 days. Had I not known it was coming and checked the tracking number it would have been sent back to the shipper. Yes, the post office can and does make mistakes.

Sorry OP I am not trying to hijack your thread.

 

[angwill]

They are making lots of money from me than! UPS visits so often my DH refers to the driver as "Your Boyfriend". He says I get so happy when the truck pulls up there must be something else going on!

lol. It should say lots of packages on the same day to one company rather than lots of deliveries over time to one address. Boy that did not come out right. Funny, that your DH calls him your boyfriend. My DH calls our UPS driver our neighbors boyfriend because he is over there a lot too.

 

[angwill]

My EPIC Mickey was given from UPS to USPS Nov. 28th in MY TOWN...I got it TODAY.

UPS won't be getting my shipping business if this keeps up...I'll just use usps only!

The shipping methods are not determined by UPS but by the shipper. UPS is giving the shipper a discount to deliver to post offices vs them making multiple deliveries to individual homes. It is the shippers choice to take the discount or send it the regular way at the higher cost. This keeps more money in the shippers pocket if they take the discount and UPS then has less gas cost and less drivers needed. Then UPS/Fedex have some contract with USPS in how much they then give them for delivery to the individual addresses.

It would be the individual company that you would have to stop giving your business to or pay the upcharge for the other delivery choices. Believe me I dislike this new method as much as you do.

 

[angwill]

What I am wondering is if the original hands your package off to someone else who then is responsible for paying if something happens to it? The mailman delieverd something to the managers office. They left me a note to let me know this. Well I went to get it and it wasnt there. The next day my husband went to the manager and said you took the package and did not make sure that correct packages are not being taken by someone else. She ended up paying. How ever though I told the mailman I guess I will have to pick up my packages from the post office. Why does the usps carry packages if they wont deliver it to your door? Just aggravating.

The only thing I can comment on is that the one responsible for paying for a missing package would be the original carrier who took the package from the shipper. The reciever would have to call the shipper and have them put a claim on the package with the shipping company. At UPS if the cost is low enough they will just pay the amount back to the shipper because it costs more to investigate. If it is expensive or there are lots of missing packages for one delivery address then they will investigate what happened to the package before paying the claim.

 

[herdtoDisney]

I also saw her go to our box and not to our door the day she supposedly left the delivery notice. No delivery notice was attempted to be left at my door and none was in my mailbox yet the tracking number shows that she attempted delivery at the time she was delivering my regular mail to my mailbox. This is not the first time this has happened either and this person happens to be a fill in for the regular guy. The only reason I can think of for her to lie about it is that she was being lazy that day. When I got the package today there was no mail confirmation needed or paid for on the package. So since you seem to have all the answers maybe you can tell me why would she not leave the package and say she attempted delivery? Then it said I may pick it up at the post office or call to have it redelivered or they would return it after 15 days. Had I not known it was coming and checked the tracking number it would have been sent back to the shipper. Yes, the post office can and does make mistakes.

Sorry OP I am not trying to hijack your thread.

I am confused at your explanation-in the beginning of the paragraph, you say she attempted delivery at the time she was at your box. This means the package had to have had a barcode on it for her to scan, because that is how it records the time and action taken (such as delivery). You go on to say that when you got the package today, there was no mail confirmation on the package (then there would be no barcode for her). Are you talking about the same package-is it possible you have a package still awaiting signature (for any number of reasons) at the PO?

You keep saying the carrier is 'lazy' and 'lying' which is a pretty heavy accusation. It really is much easier to just deliver the packages than to load them all up in the morning, then unload them in the evening . Of course, it's also possible an error was made, especially in this very busy time of year. It seems so harsh for the carrier to be judged as a liar for what could have been a mistake.

I had a customer call my supervisor and swear up and down that she was home 'all day' awaiting delivery of her package and I 'hadn't even tried'. I had gone to the door and rang AND knocked-I knew she was usually home and suprised she didn't answer. After she called and I brought her back the package, she looked at the time deliver was attempted and admitted she had taken a shower at that time... I wasn't overly offended because she was older, but yeah, people do call over things that could possibly be their fault.

 

[dumbocutie]

I have come home from work and my kids tell me they picked up 6 big packages off our porch they put them in the living room. Huh! I did not order anything.

Packages were for an address two blocks over, left by UPS.

Trying to call into UPS and tell them of their mistake was ridiculous. Finally called a UPS drop off store and they reluctantly gave me a phone number where I could report their mistake.

We had to drag it all back to the front porch for them to pick up the next day and then deliver to the proper address. If I did not have a bad back I would have just piled them in my car and deliver them myself.

I wonder about what would have happened if this was delivered to a less honest person.

 

[angwill]

I am confused at your explanation-in the beginning of the paragraph, you say she attempted delivery at the time she was at your box. This means the package had to have had a barcode on it for her to scan, because that is how it records the time and action taken (such as delivery). You go on to say that when you got the package today, there was no mail confirmation on the package (then there would be no barcode for her). Are you talking about the same package-is it possible you have a package still awaiting signature (for any number of reasons) at the PO?

You keep saying the carrier is 'lazy' and 'lying' which is a pretty heavy accusation. It really is much easier to just deliver the packages than to load them all up in the morning, then unload them in the evening . Of course, it's also possible an error was made, especially in this very busy time of year. It seems so harsh for the carrier to be judged as a liar for what could have been a mistake.

I had a customer call my supervisor and swear up and down that she was home 'all day' awaiting delivery of her package and I 'hadn't even tried'. I had gone to the door and rang AND knocked-I knew she was usually home and suprised she didn't answer. After she called and I brought her back the package, she looked at the time deliver was attempted and admitted she had taken a shower at that time... I wasn't overly offended because she was older, but yeah, people do call over things that could possibly be their fault.

Sorry to get you so confused by simple explainations. She left regular mail but not the box with the tracking number. There was a tracking number for her to scan. Since you are a postal carrier you should know what a tracking number is, right? There was no signature required for the package. Does that make sense to you now or do you need more details to get it? No other package is involved only this one.

The carrier lied and said she left a delivery notice for the package she scanned the tracking number on. She did not. She claimed to attempt delivery of the package and claimed she left a notice which was a lie making the person telling the lie a liar. Sorry if the truth is too harsh for you.

How come you do not get offended when your customer says you didn't attempt delivery when you did? But get so offended when you read about a postal carrier who is not you or even someone you know who did the wrong thing?

 

[disney4us2002]

I love amazon and usually have great, prompt service. This year may be different though because many of my purchases give messages indicating they cannot deliver to my default address which is a PO box. We have lived at the same address for 17 yrs but dh refuses to put up a mailbox because we live 600 feet from the road and cannot see where the mailbox would be. Anyway, since amazon says they cannot deliver to my po box, I assumed delivery was by fedex or ups and put our actual physical address. Now, the tracking at amazon says delivery via usps. Eventually, the post office will stick a note in my po box that I have a package but they always give me grief about giving my senders my "correct" address. Duh, I try but they won't take it. I find this frustrating.

 

[herdtoDisney]

Sorry to get you so confused by simple explainations. She left regular mail but not the box with the tracking number. There was a tracking number for her to scan. Since you are a postal carrier you should know what a tracking number is, right? There was no signature required for the package. Does that make sense to you now or do you need more details to get it? No other package is involved only this one.

The carrier lied and said she left a delivery notice for the package she scanned the tracking number on. She did not. She claimed to attempt delivery of the package and claimed she left a notice which was a lie making the person telling the lie a liar. Sorry if the truth is too harsh for you.

How come you do not get offended when your customer says you didn't attempt delivery when you did? But get so offended when you read about a postal carrier who is not you or even someone you know who did the wrong thing?

The problem with your simple explanations is that you gave differing ones, as I noted in my first paragraph But if this one is the one you wish me to understand, I will do my best

I did not get offended when the customer said I didn't attempt delivery, because, of course I did attempt it. No point in getting offended-I've long since learned that people are going to think what they are going to think, regardless of other possibilities.

 

[angwill]

The problem with your simple explanations is that you gave differing ones, as I noted in my first paragraph But if this one is the one you wish me to understand, I will do my best

I did not get offended when the customer said I didn't attempt delivery, because, of course I did attempt it. No point in getting offended-I've long since learned that people are going to think what they are going to think, regardless of other possibilities.

Nothing differd you just chose to try to place the blame from the post office on to me, the customer, any way you could twist it to suit that need which seemed to confuse you.

There were not other possibilities in what happened with my delivery except that our mail person didn't do their job correctly. I have come to the conclusion after this thread and talking to our postmaster that US postal service really needs to retrain their employees in how to be good at customer service and not to argue with the customer to try to make themselves right. Then again it is a civil service postion like the drivers license facility so I guess I should just lower my expectations and accept it for what it is.

 

[bumbershoot]

This happened to me on an Amazon Prime shipment as well. I don't think it was handed off BUT when I ordered it said delivered by 12/3 then, the day after it shipped, it said delivered by 12/5. Um....if you say "two day delivery" then it needs to be TWO DAY DELIVERY. I felt sort of like I had been in a bait and switch or something.


Further, Amazon has shipped a movie to me on 12/1 and it still says estimated delivery 12/4. When I try to track it on the usps site it says they have no record of the package. I tried to call usps and got a terrible automated system which also told me no record of the package. When I emailed Amazon they told me to give it until the 13th and in the mean time use the tracking device to see where it might be in shipment WHAT?! I just told them that the online tracking AND the phone tracking didn't have a record

So the estimate was the 3rd, but then after the order was made it stretched to the 5th? If it's that scenario, if it was *shipped* later than expected, your shipping expecations were met. The faster shipping ONLY affects the time once it's with the shipper, not the time spent preparing your order *for* shipment. Business days throw wrenches into the works as well.

Just b/c something is not being tracked doesn't mean it's not moving. Tracking with USPS and UPS is a complete and total extra. The most likely scenario with your DVD is that it's going to get there. And if they replace it NOW then you'll just end up with two packages with the need to return one.



The hybrid shipping has been happening since at least the end of my tenure at amazon CS, so September '02. I like it the best when DHL delivers it after UPS has had it. It's just more fun for me, not sure why.

I had a hybrid shipment from JCPenney just before we left, and b/c of the USPS component it was going to get to me the day we left (and our flight left at 6am). I called the local post office, and when I told the lovely lady that answered the phone that it was full of shorts for our WDW trip (b/c shorts have been soooo needed so far LOL, I nearly have freezer burn on my legs!), she asked for my address and name and went to search through the shrink-wrapped pallet of hybrid-shipment packages and FOUND IT! Took it out for me, left it and let her co-workers know about it, so we walked down to the PO and picked it up. Disaster averted! Well...sort of...not sure the shorts were really worth it!

 

[herdtoDisney]

I had a hybrid shipment from JCPenney just before we left, and b/c of the USPS component it was going to get to me the day we left (and our flight left at 6am). I called the local post office, and when I told the lovely lady that answered the phone that it was full of shorts for our WDW trip (b/c shorts have been soooo needed so far LOL, I nearly have freezer burn on my legs!), she asked for my address and name and went to search through the shrink-wrapped pallet of hybrid-shipment packages and FOUND IT! Took it out for me, left it and let her co-workers know about it, so we walked down to the PO and picked it up. Disaster averted! Well...sort of...not sure the shorts were really worth it!

What a nice story! Except for the cold weather, lol. It really is a great feeling, to help out a customer, and the vast majority of USPS employees would have done this. Even just delivering regular packages, especially this time of year, is fun when you see people all excited to receive their something special!

 

[brandiramirez]

I also hate this I mean really really hate this. We also live in a ruarl area so I geys delivered to the post office which would be fine if the stupid post office lady would deliver the packages instead of sending them back to the companies I ordered from. They come in and she just scans incorrect address and back they go. She says its because I do not have a po box there. There is no reasoning with her I tried. My po box is in a town next to us and some companies will not deliver some things to po boxs.

 

[horseshowmom]

I'm really fortunate. Not only does my postman deliver things properly, he actually thanks me for having things shipped to me (says it's job security for him ). He's a really nice guy and does a great job!

 

[hulagirl87]

We had UPS ring our doorbell last night at 8:30. I had just gone in to DD's room to check on her because she had been making noise. It scared the crap out of me In my opinion that's too late. DH said they have to do their job. That's because the package was for him I would never have expected them to be delivering that late

 

[connie1042]

I have packages deliverd by different companies all the time. It all says standard shipping by USP. The other day I got one package from Fedex, one from UPS and 2 from the post office. I don't care who brings them, just so I get them!

 

[horseshowmom]

We had UPS ring our doorbell last night at 8:30. I had just gone in to DD's room to check on her because she had been making noise. It scared the crap out of me In my opinion that's too late. DH said they have to do their job. That's because the package was for him I would never have expected them to be delivering that late

I'll bet the poor delivery guy thinks the same thing!

I guess with Christmas coming they are really busy. A friend of mine works for FedEx (office job), and she said they are swamped this year. I know I do almost all of my shopping online these days. In fact, I don't think I've bought anything for anybody from a regular store this year.

 

[pilesoflaundry]

We had UPS ring our doorbell last night at 8:30. I had just gone in to DD's room to check on her because she had been making noise. It scared the crap out of me In my opinion that's too late. DH said they have to do their job. That's because the package was for him I would never have expected them to be delivering that late

I'm sure they don't like it either.

My usual UPS guy used to come at about 10 am. He was pretty much like clockwork. Now with the holiday it's usually dark by the time I see him. Sometimes it's someone else and sometimes it's as late as 7pm. Between the cold and the longer hours, it's probably not so hot for them either.

With so many extra packages this time of year, they have to come when they can.

I hate the hybrid packages, they always take longer than standard ups/fedex.

 

[mnrose]

We had UPS ring our doorbell last night at 8:30. I had just gone in to DD's room to check on her because she had been making noise. It scared the crap out of me In my opinion that's too late. DH said they have to do their job. That's because the package was for him I would never have expected them to be delivering that late

My husband works for UPS. The volumes this time of year are INSANE, and a huge increase over normal loads. And, everyone wants their packages "on time." The only way to make that happen is to deliver for longer hours. Believe me, the drivers do not like this time of year. After he delivered that package to you (assuming it was his last one, and it probably was not), he had to drive back to the loading center (which could easily be 30-45 minutes away from his last delivery), and then go home. Oh, and he LEFT the loading center at 8 AM. Drivers barely see their families during December.

And, remember, it is NOT your delivery guy making the decision about whether to deliver your package at 8:30. They get a van/truck loaded with packages at the beginning of their shift, they are given a specific order in which to deliver packages, and they may not return to the center until their truck is empty. Period. They do the best they can.