UPS Freak-out! Delivered or Not Delivered?

[herdtoDisney]

Yes, this is a tough time for the UPS drivers. They are out really late, way later than I am. They don't get a choice-like mnrose said, they HAVE to stay out till they're done.

There sure are a lot of packages this year-it's like old times (meaning pre recession)! Yea!!!!! and

 

[ellone]

My husband works for UPS. The volumes this time of year are INSANE, and a huge increase over normal loads. And, everyone wants their packages "on time." The only way to make that happen is to deliver for longer hours. Believe me, the drivers do not like this time of year. After he delivered that package to you (assuming it was his last one, and it probably was not), he had to drive back to the loading center (which could easily be 30-45 minutes away from his last delivery), and then go home. Oh, and he LEFT the loading center at 8 AM. Drivers barely see their families during December.

And, remember, it is NOT your delivery guy making the decision about whether to deliver your package at 8:30. They get a van/truck loaded with packages at the beginning of their shift, they are given a specific order in which to deliver packages, and they may not return to the center until their truck is empty. Period. They do the best they can.

My parents actually have a mailman that delivers mail late...8 is not unheard of. He doesn't like to get up early so he starts late and finishes late. A few years back he was hit by a drunk driver this time of year while getting something out of the truck. You would think that would make him rethink delivering mail when it's dark, but after he recovered he's back to the late mail deliveries.

 

[Ericandjenng]

Nothing differd you just chose to try to place the blame from the post office on to me, the customer, any way you could twist it to suit that need which seemed to confuse you.

There were not other possibilities in what happened with my delivery except that our mail person didn't do their job correctly. I have come to the conclusion after this thread and talking to our postmaster that US postal service really needs to retrain their employees in how to be good at customer service and not to argue with the customer to try to make themselves right. Then again it is a civil service postion like the drivers license facility so I guess I should just lower my expectations and accept it for what it is.

Now I am offended that you lump all postal workers (I am one) and other government employees in one big pile as lazy, overpaid people. I have dealt with plenty of businesses in many ways as a customer. Alot of them are very good, some of them just so-so, and a few were absolutely horrible. BUT I am not going to make a blanket statement about a particular industry because I got bad service from one company or employee.

If you have a genuine concern then call the USPS customer service line (it's listed in the blue pages of phone books and toll free) and file a complaint. Like many industries, we also have higher up managers that everyone reports to including the postmasters.

I hope you have a better day.

 

[angwill]

Sorry to offend you this was not targeted at you or the work you do. It was aimed at the postal worker here that kept questioning my honesty and insisting that my postal worker could not be wrong and that it must have been my mistake. Making up fake senerios that she had no clue of and accusing me of saying different things I never said.

I took her attitude that is the same as our postal workers attitude then the only conclusion I could come to is that the postal service is allowing and encouraging bad customer service. What ever happend to a simple apology and a promise that the issue will be looked into and solved instead of arguing that the worker never makes mistakes? This is the simple basics of good customer service. Empathy not sympathy and not taking it personally go a long way and are skills that can be taught by a company not just government agencies.

You are right in that it is usually just some workers who have those issues and not all employees of one company. Honestly, I was just tired of being questioned and accused and it was aimed to stop the person who I felt was harrassing me. I am glad they finally decided to drop it.

I apologize for offending you. I and am going to take your advice and call the higher ups and hope that someone will actually care to take a look at the situation and help those people who need to understand how to do their job properly.

Thanks for and making good suggestions instead of excuses. I appreciate it.

Now I am offended that you lump all postal workers (I am one) and other government employees in one big pile as lazy, overpaid people. I have dealt with plenty of businesses in many ways as a customer. Alot of them are very good, some of them just so-so, and a few were absolutely horrible. BUT I am not going to make a blanket statement about a particular industry because I got bad service from one company or employee.

If you have a genuine concern then call the USPS customer service line (it's listed in the blue pages of phone books and toll free) and file a complaint. Like many industries, we also have higher up managers that everyone reports to including the postmasters.

I hope you have a better day.

 

[Ava]

Yesterday they had a package for me that they claimed to leave a delivery slip for because it needed a signature. In reality they never bothered to attempt delivery and no signature was ever needed.

This happens to us all the time. We live in an apartment building & have a different mail carrier for packages vs regular mail. The package carrier very rarely leaves a delivery attempt notice in our mailbox like he's supposed to. If no one answers when he buzzes our apt he just leaves, and if we weren't expecting the package & therefore don't track it, we'd never know it was at the post office waiting to be picked up. So annoying.

Yesterday UPS left 3 big boxes with our super instead of bringing them up to our apartment (and my partner was home all day, so we know he did not ring our buzzer). Thankfully the super is a nice guy & brought them up to us with his hand truck because one of them was an 18-lb bag of cat food!

Also yesterday we got a package and the carrier (I think it was a temp) was SO RUDE. My partner was in the kitchen (which is right off of the hallway where our intercom is) and in the 2 seconds it took her to get to the buzzer he pressed it a million times. Even when she was trying to intercom to see who it was, he just kept pressing the button & she had to yell to get him to hear her. DD had also just been put down for a nap at this point & all the buzzing/yelling scared her, so she's screaming. Then when he gets up to our floor, instead of knocking or ringing the bell he just yells "HELLO??" So my partner (with screaming DD) opens the door and he's standing there holding the elevator door open so it doesn't leave. Our apartment is almost right across from the elevator & when she opened the door he practically threw the package at her and then got back into the elevator. She was ready to tell him off for being so rude with the constant buzzing but he was gone so quick she never had a chance! I know they are busy this time of year, but COME ON. That was just over the top.

 

[herdtoDisney]

Sorry to offend you this was not targeted at you or the work you do. It was aimed at the postal worker here that kept questioning my honesty and insisting that my postal worker could not be wrong and that it must have been my mistake. Making up fake senerios that she had no clue of and accusing me of saying different things I never said.

I took her attitude that is the same as our postal workers attitude then the only conclusion I could come to is that the postal service is allowing and encouraging bad customer service. What ever happend to a simple apology and a promise that the issue will be looked into and solved instead of arguing that the worker never makes mistakes? This is the simple basics of good customer service. Empathy not sympathy and not taking it personally go a long way and are skills that can be taught by a company not just government agencies.

You are right in that it is usually just some workers who have those issues and not all employees of one company. Honestly, I was just tired of being questioned and accused and it was aimed to stop the person who I felt was harrassing me. I am glad they finally decided to drop it.

I apologize for offending you. I and am going to take your advice and call the higher ups and hope that someone will actually care to take a look at the situation and help those people who need to understand how to do their job properly.

Thanks for and making good suggestions instead of excuses. I appreciate it.

In carefully rereading this thread, I did not see any harassment directed at you from my end-however, if you feel this is so, please feel free to report it to the moderators. Perhaps they could see something I had missed I am glad your package issue was resolved with the delivery of your package yesterday.

 

[angwill]

In carefully rereading this thread, I did not see any harassment directed at you from my end-however, if you feel this is so, please feel free to report it to the moderators. Perhaps they could see something I had missed I am glad your package issue was resolved with the delivery of your package yesterday.

I am not going to bother the moderators over someone like you. Not worth my time or theirs. I never asked your opinion or how you felt my issue happened. You are going to see it your way and I see it mine so whatever. Have a nice life.

 

[blackforest]

OP here. Had two nice call from UPS today, someone in customer service, that wanted to make sure that I had gotten my package. And in addition to the calls, one had been on our answering machine, there were follow up e-mails from UPS and the vendor I had made the on-line purchase from. I appreciated them taking the time. And to everyone who responded on here, have a Merry Christmas and hope all your packages come to you!

 

[angwill]

OP here. Had two nice call from UPS today, someone in customer service, that wanted to make sure that I had gotten my package. And in addition to the calls, one had been on our answering machine, there were follow up e-mails from UPS and the vendor I had made the on-line purchase from. I appreciated them taking the time. And to everyone who responded on here, have a Merry Christmas and hope all your packages come to you!

Great news. UPS is usually good like that I know they used to train their CS really well. Merry Christmas to you too and may any future packages show up on time.

 

[daraddg]

I had a bad delivery from UPS too,I purchased an expensive stroller online then kept on eye on tracking,it said it was delivered but was no where to be found,I called UPS and they told me the address they dropped it at and it was 2 blocks away,UPS claimed it wasnt their mistake that was the address they were given so too bad file a claim with the seller...the company I ordered from said "well you must have given us the wrong address so too bad we arent sending another".So I had to drive to the other house and show them I.D.etc to get my package!

 

[horseshowmom]

I had a bad delivery from UPS too,I purchased an expensive stroller online then kept on eye on tracking,it said it was delivered but was no where to be found,I called UPS and they told me the address they dropped it at and it was 2 blocks away,UPS claimed it wasnt their mistake that was the address they were given so too bad file a claim with the seller...the company I ordered from said "well you must have given us the wrong address so too bad we arent sending another".So I had to drive to the other house and show them I.D.etc to get my package!

That's ridiculous. If you gave them the correct information and they didn't sent it to the right address, they are responsible. You purchased it online, so the information you put in would show up very easily. I know that since I once mistyped one digit in my zip code, and when I checked to see why my order was taking so long, it was very plain to see. Completely my fault, but we did finally get it sorted out.

I'm glad you got your package, but if you hadn't, I would have called my credit card company and let them fight the battle for me.