I received an email from Disney World App Support just now advising that they believe the issue is now resolved.
Hi xxx,
Thank you for your patience with the troubles you're having with Disney Genie. We believe this issue is now resolved. Please try again and if you are still experiencing any issues, please reply to let us know.
Thanks again, and have a magical day!
Donald Traeger
Digital Support
Digital Guest Experience
I replied that I can view it but that others are still unable to see it and that it's a combination of both iOS and Android users. I included a link to this thread and the other thread in the TPAS board.
So glad to know they're working on it and hopefully the reply sent indicating it's still not working for all will encourage them to continue working on a resolution.
If anyone who is still having problems gets a fix, can you please report it here? Thanks!