Update - lost 5 day Hoppers from Connections - Disney is WONDERFUL!

[jipsy]

#1, I'm not saying she is lying about losing the tickets; however, put yourself in Connections and Disney's shoes. She bought tickets, but cannot give them the ticket numbers and claims to them that they are lost. In their eyes, how do they know she is telling the truth? They have to think like a business, not only from the customer service point of view, but from the good sense point of view.

#2

I don't know why
everybody takes this so seriously, like all of you complaining actually lost
money or something, YOU DIDN'T & neither did Disney for that matter!

Not true. Disney gave her $1,000 worth of tickets at no charge. This cost Disney, plus in the long run it costs all of us with higher prices.

#3, what happens 6 months from now when she finds them stuck in the couch? Since they didn't have the ticket numbers, those tickets are still good because they couldn't be invalidated. Does she send them back to Connections and say "I'm sorry I threatened you to the BBB and asked Disney to investigate you. Here's the tickets back. I found them in my couch."

 

[gepetto]

Originally posted by Purrrrfecta
OK, now that we have established that Connections is not at fault, let's help others find a way that this will not happen to them.

No, it wasn't Connection's fault....but there are still nastygrams floating around blaming them that the OP sent out.

I guess the lesson of today is that we can just move down the blame chain. The next time I lose something...who can I get to pay me back for my mistake? I'll just start with the dude that sold it to me and work my way down the chain....sending out reports to the BBB along the way.

 

[hulabird]

I agree with AF Brenda....I wasn't flaming anyone...I'm glad that WDW gave her new tickets and her trip was saved....Tink YOU were the one started the so-called "flaming" with your unnecesary comment about all of us going to the debate board, talk about the pot calling the kettle black!

 

[treloarf]

Yes, it was my fault that I lost these tickets & I would have DROPPED it immediately if I hadn't talked with a Customer Service supervisor at Connections who told me that their Customer Relations dept. did track these tickets. I had her repeat herself 3 times & got her name & operator no. When I talked with the Customer Relations supervisor she said that they DO NOT track these tickets. I told her that I spoke with the other supervisor & she said they did. She said they had no record of me talking with such & such. I said that's because I called from a different phone no. & did not give them my name. I said that I was looking to puchase tickets & wondered if they had a tracking mechanism in place to track their tickets.

At that point, the Cust. Rel. supervisor said "well, the supervisor must have given you the wrong information." It threw up a red flag to me that said maybe someone is not telling me the truth. And that is why I decided to pursue it further. OK, maybe she did give me the wrong info, but in all honesty, it made me wonder.

Also, Disney has asked me to please return the tickets if I find them & I will do that in a heartbeat!

I'm sorry I posted this here and got everyone so upset. But if Disney has a Ticket Research Department, I'm sure I'm not the only person in this world who has lost tickets & am very grateful to Disney for replacing them and have a learned a great lesson.

 

[Purrrrfecta]

Gee I went to the bank the other day and withdrew $1,000. She gave me 10 $100 bills. I didn't copy the bills, nor did I write down the serial numbers nor did I put the money in a secure place. I lost the money so I went back to the bank and asked them to give me another $1,000, but out of their accounts, not mine. I mean, they should be a good business and keep track of the serial numbers they have on each and every transaction right? I can prove I drew out the $1,000; they have that transaction in their computer. They should just trust me when I say I lost the money right? Just because I can't prove I actually LOST the money and I don't have any serial numbers to give them in case someone else finds the money and tries to spend it is no reason not to give me another $1,000

I can't even believe you compared park hopper passes to cash.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!! lolololololol

What a joke

 

[figgy4me]

Originally posted by treloarf
Yes, it was my fault that I lost these tickets & I would have DROPPED it immediately if I hadn't talked with a Customer Service supervisor at Connections who told me that their Customer Relations dept. did track these tickets.........OK, maybe she did give me the wrong info, but in all honesty, it made me wonder.

Also, Disney has asked me to please return the tickets if I find them & I will do that in a heartbeat!

I'm sorry I posted this here and got everyone so upset. But if Disney has a Ticket Research Department, I'm sure I'm not the only person in this world who has lost tickets & am very grateful to Disney for replacing them and have a learned a great lesson.

This is where I have a problem.... If Connections is who you were mad at and thought was dishonest, how does that translate to Disney owing you "replacement" tickets? And how are they really replacement tickets when the others are still valid?

Your last paragraph spoke volumns to me. Disney has this department so why not everybody use them to get some more tickets?!? Maybe we all learned a great lesson on how to get someone else to pay for our mistakes.

 

[hulabird]

My post was mainly about how people keep posting things here against connections, that were their fault, and then bad mouthing connections, making others afraid to order from them, and thus they lose out on a good ticket deal. People should post things only when its the result of Connections actually trying to rip them off, like if connection never sent their order etc....but from I have experienced and seen from other posters, Connections is legit and wants to make their members happy by providing excellent customer service. People can destroy a company reputation by posting things because they are angry...when what they really are is angry with themselves for screwing u, which can in fact happen to any of us. We all want to know about scams and companies that are really out to rip off consumers, but lets try and post truths and not comment from anger because we ourselves screwed up and now want someone to fix it, and when they won't we bad mouth the company. Luckily when I first read the post about the lost tickets, I did not see it as something to blame connections for and so I ordered from them again this year.

 

[GAIL HAYDEN]

I can't even believe you compared park hopper passes to cash.

Ah, well, they cost a lot of cash and you should care for them like you would cash, and if someone finds them they could be used just like cash could be if found. But, other than that, I guess there is no comparison.

 

[Troyfus]

You folks have the potential of making an awesome think tank for Disney and other ticket agency services. A problem developed, weakness in the system was discovered, and opinions were exchanged. The next step was to offer up solutions. You did that to! COPYING the front and back (or logging the #s) of the passes was a superb idea. Another might be to have a preforated stubs on the ends of the passes that can be removed and kept in a seperate place. OR agencies can list the ticket #s on the purchase list. Solutions come as a result of problems being solved; and the good folks of DIS have probably helped to solve many problems. How about this for a possible DIS addition: a forum that lists specific solutions that DIS members have worked out with Disney and other agencies?
A DIS thinktank!

 

[aahmom1]

Originally posted by Purrrrfecta


I can't even believe you compared park hopper passes to cash.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!! lolololololol

What a joke

How could you NOT compare them to cash, they have a CASH value of $1000. That meant something to her when she called Disney and Connections for compensation, now it means nothing?

 

[Purrrrfecta]

How could you NOT compare them to cash, they have a CASH value of $1000. That meant something to her when she called Disney and Connections for compensation, now it means nothing?

HELLO -

Read Jipsy's post carefully please. I was questioning her analogy not the value of hopper passes.

I am SAYING that Disney has a way of replacing lost passes if you have the number of the pass so they can cancel it and issue you a new one. A BANK DOES NOT have that capability with cash. !!!!!!!!!!!!!!!!

Ah, well, they cost a lot of cash and you should care for them like you would cash, and if someone finds them they could be used just like cash could be if found. But, other than that, I guess there is no comparison.

Gail, missing the point here

 

[aahmom1]

HELLO -

Read Jipsy's post carefully please. I was questioning her analogy not the value of hopper passes.

I am SAYING that Disney has a way of replacing lost passes if you have the number of the pass so they can cancel it and issue you a new one. A BANK DOES NOT have that capability with cash. !!!!!!!!!!!!!!!!

Wow, getting a little hot under the collar aren't you?


I actually think it a very good anaolgy, it's my responsibility to take care of my things, why should Connections have to take responsibility for HER mistake? Why should Disney just blindly follow along and give her new passes? Oh that's right, I forgot, she's ENTITLED to new passes. Why was it that she was entitled to new passes again, I forget.

 

[gepetto]

Originally posted by aahmom1



Oh that's right, I forgot, she's ENTITLED to new passes. Why was it that she was entitled to new passes again, I forget.

Because she LOST them. You keep making phone calls until losing something no longer is your fault. First it's Connections, then the CC card company. Apparently Disney is the $1000 jackpot. I'll have to remember that next time I lose something.

 

[aahmom1]

Yhanks Gepetto, now I remember.

 

[jipsy]

Purrrrrrfecta my analogy was INTENDED to be far-fetched to make a point.

 

[A kid at heart]

Mental note, Don't lose WDW tickets after you buy them.

 

[LIFERBABE]

I too have nothing but good things to say about Connections!
All the orders I have made come with an insert that specifically state that you can return items but not replace them. I have ordered Q&C's, Blockbuster GC's, and Movie Passes. They have all come in days and I am very careful to keep up with all of them.

It would be sad if Disney discontinued their relationship with Connections at the prompting of customers (or ex customers) who were in the least negligent. Many people benefit from this service and they are not a FRAUD!

After my 30 days expired I kept my membership as I too would feel uncomfortable cancelling knowing that I would again need them for next year's trip. I decided to make the most out of membership and use them where I would normally spend money.

Another thread listed in the title "Connections Nightmare" when it was clearly the posters fault for not ordering in time. Now all of a sudden it's a "nightmare" People really need to be fair and realize that poor planning, management on their part is no one else's fault but their own.

Yes Connections offers a 30 day trial and yes it's your option to take advantage of the offer in good faith. If you have to hyphenate your last name to join again next year or change the address or CC # that is not good faith and violates the spirit in which the offer was made. Maybe that's why it costs $80 bucks! The CSR's are probably so busy signing up and cancelling they don't have time for professional development!
Gotta go to the Debate board now...

 

[jipsy]

I can't even believe you compared park hopper passes to cash.

The last time I bought passes, I remember that cash is what I had to give them. If you know of a better way to get passes, please let us all in on the secret. I think it's a pretty good comparison.

Maybe you'd prefer this one: It's kind of like telling a child it's ok; you don't have to take care of that $1,000 mountain bike I just bought you, it's not the same as cash. If you lose it, we'll just go to the bike shop and ask them to replace it for free. After all, I have the credit card receipt.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!!

It's lose, not loose and accidentally, not accidently.

I have lost passes before. I lost two Universal passes which each had one day left on them. I am pretty sure I did about the same thing - I think I threw them out by accident when I got back from vacation. I did not ask Universal to replace them nor did I ask the Comfort Suites hotel to replace them, as I bought them in the lobby of the hotel. I am the one who lost them and they were my responsibility. I am an adult. I bought two more tickets for next time. That's what adults do.

 

[aahmom1]

I am the one who lost them and they were my responsibility.

Are you certain it was your fault Jipsy? You did buy them from a person didn't you? It could very well be that person's fault. I think you should have called the hotel and complained and when they laughed you off the phone you could very well have called the BBB and report them for laughing at you, then you coulda called Universal and told them that you had the BBB on it and they better take action. I'll bet they would have given you some free passes just to shut you , uh make you happy.

 

[vickyBaby]

I'm curious about one thing. Since this individual filed a report with the BBB, does this mean that Connections now has a "black mark" and people might not use them now? Hate to think of people losing their jobs because people were afraid to use a good service.