We're staying at the Poly using a Shades of Green overflow rate. We wanted to take advantage of resort check-in and Magical Express transportation from the Poly to the airport, but our reservations were made through Shades of Green. SOG didn't know how to add that info to our reservation, so I called Disney. Well, the CM went to talk to guest services and basically guest services said "we can't touch that reservation, so tough, use a paid shuttle or towncar instead"
I read the FAQs while I was on hold, and according to the FAQs:
Can a Guest book return transportation to the airport while on property?
Yes; guests can book return transportation to the airport by calling Disney's Magical Express Guest Service. The Resort Front Desks will have a communication card with the phone number to hand to the Guest.
So I asked whether we could just call DME Guest Services after we checked in. The CM was on hold with guest services for too long and asked if I just wanted a callback so I said yes.
Just wanted to vent while I wait for their answer!
I read the FAQs while I was on hold, and according to the FAQs:
Can a Guest book return transportation to the airport while on property?
Yes; guests can book return transportation to the airport by calling Disney's Magical Express Guest Service. The Resort Front Desks will have a communication card with the phone number to hand to the Guest.
So I asked whether we could just call DME Guest Services after we checked in. The CM was on hold with guest services for too long and asked if I just wanted a callback so I said yes.
Just wanted to vent while I wait for their answer!