UPDATE 2/18/21: DVC AP (sorry if this has been asked before!)

[kbeam]

I just read an article that says if we canceled an AP after 03/2020, we could buy a NEW AP at the renewal rates. See link:

https://www.****************.com/ne...ual-passes-can-now-be-purchased-select-guests
I called the # in the article and the rep completed a form and will have someone call to discuss rates and options within 7 days. Has anyone else done this yet? And if so, will our pass be activated when we go (10/2021), or will it be extended from when ours was canceled (essentially, a renewal and not new)? Does this make sense how I explained it? Thanks for any input!

 

[Sandisw]

People have done it. Reports are it’s taking closer to 10 days to hear back.

If eligible, then they will be new passes and start the first day of activation. You will pay the price for a new pass, not the renewal price.

 

[kbeam]

Thank you!!

 

[CarolMN]

I've done it. You will get a new pass, not a renewal. You pay the price for a new pass, not the renewal rate.

After purchase, the pass was auto connected to my MDE account. I could use it immediately after purchase to make park reservations. The year of admission will not begin until the first use to enter a park (or when it is activated at an on-site Guest Services/Ticket location). If you purchase a DVC pass, then you need to get the pass activated at Guest Services/Ticket location prior to use. The CM will want to see your blue card and your photo ID.

When you call, you will probably first get a CM who will verify that you are eligible to purchase a new AP and if you are, that CM will submit your info to another group. Someone from that group will call you back (may take several days) to actually take payment and make the purchase.

 

[kbeam]

Awesome, thanks, Carol!

 

[kbeam]

So...it's now 14 days and I haven't heard from them yet. Has anyone else been waiting longer than 7-10 days?

 

[DVC BLT]

just an FYI...i called the annual passholder line, waited 40 mins to talk to the first person who told me they dont sell annual passes at this time, i told that person that I understood if you were previously a passholder where your pass expired or you cancelled it for a refund you could buy another, she asked me for my previous annual pass number and then put me on hold for another 40 mins to talk to a new person who said no problem and processed the payment for a "new" DVC plat pass. Its already linked to My disney experience and I already made park reservations for our easter week trip. hour and a half on the phone, but its done...

 

[Maleficent's Dad]

So...it's now 14 days and I haven't heard from them yet. Has anyone else been waiting longer than 7-10 days?

I’m currently at 16 days. I called at the 2 week mark, spoke to a great CM, and he told me that typical call back waits have been 2-3 weeks.

 

[kbeam]

I’m currently at 16 days. I called at the 2 week mark, spoke to a great CM, and he told me that typical call back waits have been 2-3 weeks.

Ok, great, thank you!!

 

[Evita_W]

I finally got called back today, this is two days shy of a month after my first call, but it was super easy. They already saw that we had tickets purchased and automatically applied them to the cost of the new APs, they are indeed new APs that will be valid one year from date of first use, so that actually added some flexibility on our upcoming trip if we had to cancel for any reason. So they are calling back, but it is taking a while.

 

[kbeam]

Great to hear! Thank you!

 

[dreamit]

I had a non-Gold AP that I canceled last year. We’ve since become DVC members. I called the AP line on 1/23 to inquire about a recovery AP, was put on the list for a call-back and told I’d hear from someone in 7-10 days. We have a trip booked for 3/6 and had no park reservations while I waited to learn if I could get another AP or if I’d need to buy a ticket. I called the AP line a week ago for status and they confirmed I was on the list for a call-back but they couldn’t otherwise assist. Last night I called again and explained my concerns about not being able to make park reservations. The CM recommended that I proceed with buying a ticket and then when I get the call-back, assuming I qualify for a recovery AP, they could apply my ticket cost to that of the AP. That CM then transferred me to the MS line to purchase under the DVC ticket offer. I mentioned to MS what I was doing and she said that she may be able to help. She was able to verify that I was on the call-back list which then gave her the ability to let me purchase a Gold AP. Not only that, she also let me purchase an AP for my daughter who had not previously had an AP. (I was told they have specific guidelines to follow which allow for new purchases in certain situations.) My daughter was also sitting on 2 days remaining of a 10-day UT ticket expiring at the end of this year, and I was able to use a credit from that toward the new purchase. I’m relieved to have that all worked out, but I’ve spent a total of 7 hours on the phone (mostly waiting in the queue) dealing with this—it’s ridiculous that Disney doesn’t call back more employees to handle call volumes. I’m appreciative and kind when speaking with the CMs—it’s not their fault. But, there is no other company that would retain my business with such poor service (again, not the CM service—just the general set-up of even connecting with a live person).

 

[Evita_W]

I also didn't mention that they also automatically applied the DVC discount to my pass since everything was already linked.

As for the PP, it is interesting that that calling the ticketing line worked in that case.

 

[Maleficent's Dad]

Ok, great, thank you!!

Just to update you.
Yesterday marked 3 weeks since my initial call, so I called the AP hotline (or what it’s called these days) again.
Between being put on hold and being transferred, the call was over 60 minutes! However, I spoke with 2 very nice CM’s. The best they could tell me was that I was “towards the top of the call-back list,” and for most people, the call-back is (approximately) a 4 week turnaround.
The CM’s said the response to the AP recovery program was unexpected and overwhelming.

 

[kimj88]

Can someone tell me the phone number to call for this please? The link in the OP does not work for me.

 

[CarolMN]

Can someone tell me the phone number to call for this please? The link in the OP does not work for me.

(407) 939-7277

 

[kbeam]

Just to update you.
Yesterday marked 3 weeks since my initial call, so I called the AP hotline (or what it’s called these days) again.
Between being put on hold and being transferred, the call was over 60 minutes! However, I spoke with 2 very nice CM’s. The best they could tell me was that I was “towards the top of the call-back list,” and for most people, the call-back is (approximately) a 4 week turnaround.
The CM’s said the response to the AP recovery program was unexpected and overwhelming.

Thanks for the update! It's 3 weeks for us today. Now I know to just be patient.

 

[keishashadow]

People have done it. Reports are it’s taking closer to 10 days to hear back.

If eligible, then they will be new passes and start the first day of activation. You will pay the price for a new pass, not the renewal price.

Mine took 1 day shy of a calendar month yesterday

Was shoveling snow, missed the call. They did leave a message, phew!

I called back, spoke to a CM who indicated I’d get a return call in 11 minutes from the appropriate person. It took 13 .

Processed my pmt & offered to link it directly to MDE, nice touch.

Only issue is, in my excitement, forgot to request a confirmation number. Hoping not a problem to activate it at GS. Didn’t receive a confirmation email. Not sure who to call & try to retrieve it at this point.

 

[kbeam]

Mine took 1 day shy of a calendar month yesterday

Was shoveling snow, missed the call. They did leave a message, phew!

I called back, spoke to a CM who indicated I’d get a return call in 11 minutes from the appropriate person. It took 13 .

Processed my pmt & offered to link it directly to MDE, nice touch.

Only issue is, in my excitement, forgot to request a confirmation number. Hoping not a problem to activate it at GS. Didn’t receive a confirmation email. Not sure who to call & try to retrieve it at this point.

Oh, thanks for the reminder to ask for it!

 

[keishashadow]

I looked at my notes. See that I copied down what I thot was a CV transaction number.
10 digits/numbers & letters. That might be it IDK