Univeral Credit Card Ticket Problem- no ticket!!

[Mimi Q]

I ordered a 2 day adult ticket for Universal Orlando with my reward points. I received the envelope with the packing slip today, but there was no ticket inside. I called and talked to a customer service rep that seemed to be at a total loss as to what to do. He took my information and forwarded it to the Resolution Department. Has this happened to anyone else? I ordered a 2 day ticket prior to this and got it with no problem.We are going to US next month. I hope they resolve this problem quickly.

 

[JessicaR]

I would hope that since you purchased the ticket with a CC that it would link to a ticket #. They can void out that ticket and send a new one. I hope this gets resolved for you quickly. Good Luck, let us know how it works out.

 

[Mimi Q]

I didn't pay for it with my cc- it was free. I redeemed reward points for it.

 

[SpideyHulk24]

Yikes! I hope it all works out. Let us know what happens.

 

[Mimi Q]

I have talked to the customer service folks at Universal Rewards credit card- still no ticket. Just getting the run around. We leave two weeks from tomorrow.

 

[SpideyHulk24]

Mimi-

That's terrible. You must be on the edge with this. Don't lose hope. I really hope this works out for you.

 

[Mimi Q]

The customer service folks at the Universal Rewards center finally got this straigtened out- after several phone calls. My new pass is in the mail.

 

[damo]

I bet that's a relief!!!!

 

[AlexandNessa]

This made me think -- I bought our APs online, and need my credit card that I ordered them with to access the APs from the machine when we go in the spring. Unfortunately, my cc had some fraud activity this weekend -- who was making charges to a foreign antique store, huh?? -- and my account is now closed. I sure hope I don't run into any problems getting my APs.

 

[highlander447]

Be better to call them now to let them know and see what they do in that case

 

[Mimi Q]

The ticket came today. What a relief.

 

[Flyfly_Eclipse]

Yay Mimi! I'm so glad things worked out!!

 

[SpideyHulk24]

Ditto! Now to have fun!

 

[highlander447]

Glad its all worked it all now time to start getting excited