ParrotBill
Yo ho, yo ho, a parrot's life for me
- Joined
- Feb 10, 2005
- Messages
- 3,302
In many of these cases, the lack of communication comes from lack of airline people onsite at the time. I have been in a couple of such incidents myself. Airlines could help themselves by defining the role of the chief steward to include onsite incident management, and coordination and pay a stipend for each day they are pressed into this role. They would stay in touch with the airline, coordinate local contacts and resources, and communicate with the passengers.