Disney is an ever-evolving business...they are always looking to update and add so that people keep coming back...
The nature of the beast is that there will most likely not be one part of the year that doesn't miss out on something...whether that is refurbishments, construction and testing...all of these things can't happen separately from the park/resorts operating because it directly affects how they work...
Did I...or any other guest at the time, spend a lot of money to go last December and have that beautiful view of the Castle marred by a ginormous crane? Nope and it was disappointing at first but I didn't make it a big deal because I knew in a year and a half, it would be worth it to be able to go on a great new mine coaster...
That same trip, we were picked for FP+, pre-bands...got told about a week prior to leaving...we didn't even use them all because we weren't willing to move around our parks for the 4 days with all the holiday events we were trying to fit in....but that was ME guests only and only if you arrived on a few select days, not every onsite guest got them...
We were able to go again in August...yes there were testing onsite guests...but not all of us...we were at GF with no testing yet Pop was testing...should I have gotten mad that I paid more for a deluxe room than a guest did for a value room yet didn't get that "perk" of testing? Did I plan that trip for 8 months just to not be given the same options as other onsite guests? No I didn't and I would have loved to try the MBs...my kids have sensory issues (my daughter wouldn't wear the party bracelet the first time because of how it felt). I would have liked being a Guinea pig even to just let them know how it works for guests with sensory issues...
Not even a 3 months ago, half of the onsite guests were in the same boat that off site guests are in now but again, that is how testing works...first it was us on ME, then it was certain resort guests, now onsite and next will be all guests...and my guess is that for a short time during a full park test they will probably still keep the old FP open as that large roll out when all guests have access work out the kinks...
I'm not a Disney apologist but being that I work in public schools, I am big on perspective...and I don't mean that someone always has it worse and just be thankful you're at Disney. Is it disappointing when it feels like you are being left out? Yup...and it's more than understandable to be angry, frustrated, upset, concerned...that's what you feel when things don't go accordingly to planned...
If you go every year or two, it sucks when things are not available (Jungle Cruise down for almost the whole month of August kinda sucked!) but I know next time I will get to experience them...
For those families that scrimp and saved....yeah that was us out first trip as well. We saved and planned and being that neither one of us went as kids, we thought that yearly trips would be out of the question and that we should make that one the best we could...yeah, well that first magical walk down Main Street had the beautiful background sounds of my kids crying from being overtired...the pictures of their first character meal...well didn't happen as my son flipped out running into Donald in the restaurant and needing to be carried out while he melted down...everything that could go wrong pretty much did but it was still great! We thought it was our one trip so even with everything falling apart and little understanding of how it all worked since I didn't research like I do now...it was still magical cause we never thought we would be able to go...
In life, if there is anything we can count on, it's that things almost never go as planned...weddings, birthday parties, Disney or any other vacation...weather can change, things in your house or car break down and we can't control that. But in the end, I think we all end up enjoying these experiences overall...
To me this isn't saying Disney can do no wrong or that guests aren't justified in feeling shortchanged...businesses make mistakes (guests not knowing about refrigerator removals until they checked in was not great business this summer) and we have a right to get upset as consumers...but this really doesn't have to do with fairness as much as accepting that when there is an event that can take a long time planning, things will happen that we can't control...