Hi all,
We have booked our third trip for October this year and it can't come soon enough! It's just me and my hubby - and this will be our last trip before we start trying for a family so it's extra special important, AND it's our wedding anniversary!
Anyway there have been various issues with our booking to do with moving resorts and requesting disabled access rooms, cast members quoting us false prices on the phone line and wrong invoices being posted out. Couple these with that fact that I've twice requested disabled access rooms and not received them on arrival, you can understand I'm a bit twitchy about it all! We travel with a manual chair and hire an ECV on arrival - a room with 2 beds is really difficult.
I wrote an email to WDW guest communications asking for some kind of response to all my concerns (which I wrote about in detail - I am RUBBISH at keeping emails short!!) and I got an automated response saying they would reply within 10 business days and that my emails was "very important" to them.
12 days passed and I emailed them again, with the first email attached, to try and get some response. Still nothing. I'm getting a little narked at this now as the email I wrote did not read as a recommendation for disabled travellers!
My question to you all is this....
Who do I send this to to get some sort of response? Should I print everything and send it the tradition snail-mail way in an attempt to get somewhere? Do any of you have an address for this? Any advice appreciated... Thanks!!
xx
We have booked our third trip for October this year and it can't come soon enough! It's just me and my hubby - and this will be our last trip before we start trying for a family so it's extra special important, AND it's our wedding anniversary!
Anyway there have been various issues with our booking to do with moving resorts and requesting disabled access rooms, cast members quoting us false prices on the phone line and wrong invoices being posted out. Couple these with that fact that I've twice requested disabled access rooms and not received them on arrival, you can understand I'm a bit twitchy about it all! We travel with a manual chair and hire an ECV on arrival - a room with 2 beds is really difficult.
I wrote an email to WDW guest communications asking for some kind of response to all my concerns (which I wrote about in detail - I am RUBBISH at keeping emails short!!) and I got an automated response saying they would reply within 10 business days and that my emails was "very important" to them.
12 days passed and I emailed them again, with the first email attached, to try and get some response. Still nothing. I'm getting a little narked at this now as the email I wrote did not read as a recommendation for disabled travellers!
My question to you all is this....
Who do I send this to to get some sort of response? Should I print everything and send it the tradition snail-mail way in an attempt to get somewhere? Do any of you have an address for this? Any advice appreciated... Thanks!!
xx
