Unable to modify reservations or create reservations at 11 month window

[Sprinkles&Sprints]

I am using my direct RIV points to extend an existing 7-day reservation that I made yesterday to include an 8th day. Get the error message on phone and laptop, after cleared cache and private mode.

I called MS - they were able to do it no problem and said they had no record of anyone reporting the issue.

 

[Sandisw]

But January is during the 7 month window now. It has to be within the 7-11 month window in which you try to modify.

Try to check if you are even allowed to create a new 11 month booking. After you hit continue you either get the error straight away or it works.

Just booked a new 11 month reservation for May.

After, I modified it to add a day and it went through.

VGF direct points… I kept it and will see what happens tomorrow!!

 

[Cyberc1978]

Just booked a new 11 month reservation for May.

After, I modified it to add a day and it went through.

VGF direct points… I kept it and will see what happens tomorrow!!

Glad that it works but for some reason it’s not working for everyone.

I also tried my direct points for both May, June and August dates and every time I got the same error.

 

[MBland54]

Just booked a new 11 month reservation for May.

After, I modified it to add a day and it went through.

VGF direct points… I kept it and will see what happens tomorrow!!

Definitely a problem here.
I can book &/or modify ressies under 7 months, but not for 7-11 months. Using 1100+ points, combo direct/resale.
If still an issue I'll call MS tomorrow, but currently my point usage is constrained.

 

[Cyberc1978]

Just chatted with MS about the problems and this is their reply.

We're having some magical enhancements going on, we're actively working on resolving these. I can absolutely help you modify.

 

[Brian Noble]

...which is to say that finally enough people have reported the error up that IT has communicated it back down to all of the MS CMs.

 

[Willow Ufgood]

7 AM on 9/16 and still getting the error message when I try to book a reservation at my home resorts starting on 8/15. I can book anything inside the 7 month window. This is using my mobile phone and the Chrome browser regular and incognito.

 

[Cyberc1978]

7 AM on 9/16 and still getting the error message when I try to book a reservation at my home resorts starting on 8/15. I can book anything inside the 7 month window. This is using my mobile phone and the Chrome browser regular and incognito.

yes its also still not working for me, unless within the 7 month window.

Hopefully Disney will get their ..IT together today