Uber "scam"

msdroz

DIS Veteran
Joined
Jan 6, 2009
Messages
868
Just wanted to make you aware of something that happened to us while down in Disney this month. We prefer to use uber instead of buses to the water parks because it's direct, relatively inexpensive and easier. After using an uber on a trip back from Blizzard Beach we received an email that we were fined $20 for a cleaning fee along with a photo of the ruined seat. I found this really strange because #1 we changed into dry clothes for the purpose of the ride back and #2 we played mini golf for 40 min after swimming so we were definitely dry. We tried to contest the charge to no avail (dealing with uber customer service). In any case, I"m wondering if it was another rider that happened to catch a ride after us. It's upsetting because we even tipped the driver very well. Not sure if this is problematic but wanted to give people a heads up!
 
this is happening everywhere not just disney. Here in Australia drivers are putting down clear plastic wrap on seats and tipping food over it and taking a photo (so the plastic cant be seen) and then saying people caused the mess. The cleaning fine here is $100 and you cant contest it. Its sad it seems to be happening everywhere. Makes me want to stay away from UBER to be honest
 

I also recommend taking a picture prior to leaving the car.

I know someone that was charged a cleaning fee of $180. He talked to Uber and had them verify if the Uber picked up any other riders after him. They did and Uber refunded the cleaning fee.
 
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wow. im sorry this is happening to you. thanks for making us aware. i've heard of shading things regarding uber and always heard lyft was preferrable
 
I don' mean to tangent off, but there's a reason why taxis are transportation are regulated, and all of this scamming -- along with the not frequent but still occurring assaults -- are it.

You can't just open up an uninspected food truck or start cutting hair in your basement. Eventually something goes wrong and people take advantage, and without oversight, the scams eventually become the norm. I think the gig-drivers are headed that way.
 
If you use Uber take a photo before you enter the car and when you exit the car.

Yes in hindsight taking a photo before and after is a good idea which is kind of why I shared the post. I also like the suggestion of disputing with our credit card- thanks!!
 
Just wanted to make you aware of something that happened to us while down in Disney this month. We prefer to use uber instead of buses to the water parks because it's direct, relatively inexpensive and easier. After using an uber on a trip back from Blizzard Beach we received an email that we were fined $20 for a cleaning fee along with a photo of the ruined seat. I found this really strange because #1 we changed into dry clothes for the purpose of the ride back and #2 we played mini golf for 40 min after swimming so we were definitely dry. We tried to contest the charge to no avail (dealing with uber customer service). In any case, I"m wondering if it was another rider that happened to catch a ride after us. It's upsetting because we even tipped the driver very well. Not sure if this is problematic but wanted to give people a heads up!
First of all, this veteran Uber/Lyft driver is sorry this happened to you. This kind of fraudulent behavior has no place in Uber, Lyft, or any other business, and the sooner Uber deactivates this driver, the better for everyone.

A couple of suggestions:
  • Refile your protest. Your first request was processed by a low-level employee, possibly by a bot. You should not take no for an answer on something like this, and the answer you got is precisely the opposite of what Uber management would want. Escalate.
  • Go to the Uber website, or Uber's page on Twitter, explain the phony charge, and demand that the inappropriate charges be removed
    • Don't mince your words. Use the word "fraudulent" in describing the driver's phony claim, because that is exactly what it is.
    • Keep your protest concise and to the point. Don't bring up extraneous issues.
    • If you tipped in the Uber app, that is a separate transaction on your credit card, so demand they refund that tip as well. Scammers don't deserve tips.
    • Keep after them. $20 is not a big deal, but the trust riders place in Uber as a company IS a very big deal. Uber cannot afford to violate that trust -- tell them that, and be just that blunt.
If additional protests fail, do as markb681 suggested above -- dispute the entire charge with your credit card company. Don't forget that an in-app tip will appear as a separate transaction, so dispute that as well.

Hopefully, if you follow up, you'll get a satisfactory response from Uber. Both Uber and Lyft are VERY customer oriented and usually resolve stuff like this very quickly and satisfactorily.

Good luck and keep us posted.
 
Hmm, somewhat concerning. See Uber mentions cleaning fee in the Help section of the app, but not sure if it is agreed to before there ride. I would think the driver should have to provide BEFORE as well as after photos to make a claim against a customer.
The app could easily integrated a feature for customer and driver to take a quick picture before/after a ride with time stamp. If driver doesn't use it then can't make claim.

To the OP.. Assume driver claimed water damage to seat since takes about how changed clothes etc. Could it be there were wet clothes in bag that seeped through ? Or other items that held water ?
 
I don' mean to tangent off, but there's a reason why taxis are transportation are regulated, and all of this scamming -- along with the not frequent but still occurring assaults -- are it.
Actually, the reason taxis are locally regulated is to create monopolies, limit supply, and keep prices high. That's why taxi prices are double to triple Uber/Lyft pricing in many markets.

The other problem is that the taxi owner/politician relationships are the very definition of political corruption in most large cities. For THAT reason, Florida recently took regulation of rideshare operations completely away from all local governments, and instituted statewide, consistent (and very stringent) rideshare standards. That law went into effect on July 1, 2017, and now taxi DRIVERS are lobbying for similar statewide legislation to relieve some of their issues.

There are two almost universal taxi scams that can't happen with rideshare. One is the infamous "meter not working, credit card processing not working" scam used to charge even more inflated fares and demand cash payment. The other is "long-hauling," where the driver takes you on a scenic tour to drive your fare up dishonestly. Uber fares are computed by GPS estimates of time and distance prior to the ride, you are quoted the fare before you accept the ride, and no matter where the driver takes you, your fare doesn't change. In addition, all transactions are processed on your credit card, so if all else fails, you can dispute the credit card transactions.
 
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wow. im sorry this is happening to you. thanks for making us aware. i've heard of shading things regarding uber and always heard lyft was preferrable
The two companies are the same, and this kind of incident is NOT the norm with either one.

Both companies are very customer oriented and generally provide excellent responses to customer issues. If anything, Uber is probably better in that regard than Lyft, which tends to be pretty rigid about everything.

For a little perspective, Uber fulfills more than 40 MILLION rides per month in the US alone. That's 77% of the US market, so Lyft probably does another 12-15 million. That's a LOT of rides, so yes, there will be issues occasionally. Usually those issues are satisfactorily resolved and you never hear another word about them.

Uber's "shady" issues were primarily internal in the form of a pronounced fratboy culture within the company. A year ago, Travis Kalanick was fired as CEO, and that whole culture is being rooted out. More than 100 high-level managers have been fired, and Uber's internal culture today is much, much better than it was. They also just got rid of their HR head, which is a very positive step.

They still have a way to go, but the difference is very noticeable to anyone who deals with the company on a daily basis...as opposed to taking a ride once a month.
 
What u will find out is that MOST drivers work for BOTH Uber and Lyft....So while the companies are different, they hire the same drivers....and A LOT of those work as taxi drivers too!

Exactly



And please know that this cleaning fee can be bonafide!!!

A good friend of mine drives for them (and Lyft), and picked up someone who had been drinking. The extent of which wasn’t known until this guy was sick all over my friend’s backseat.

My friend got his car thoroughly cleaned and the interior detailed on Uber’s dime, and I assume it came from that cleaning fee (and likely behind).
 
UBER AND LYFT DRIVERS ACCUSED OF MORE THAN 120 RAPES AND SEXUAL ASSAULTS: REPORT
BY EWAN PALMER ON 5/1/18 AT 4:56 AM
U.S.CRIMEUBER
More than 120 Uber and Lyft drivers have been accused of the rape, sexual assault or kidnapping of their passengers over the past four years, according to reports.

An investigation by CNN has found a total of 103 Uber drivers and 18 Lyft drivers have been accused of sexual and violent offences following analysis of police reports, federal court records and county court databases across the U.S.

Of the 103 Uber drivers mentioned in the investigation, at least 31 drivers have been convicted for crimes including rape, forcible touching and false imprisonment, with dozens more criminal and civil cases still pending.

Last month, Uber driver Frederick Q. Amfo fled the country after being charged with the rape of a woman whom he picked up in Quincy Center, Massachusetts.

"What’s been reported is unacceptable. The driver has been removed from the app and we are looking into this,” an Uber spokesperson said in a statement to Newsweek at the time.

gettyimages-454509982.jpg
In this photo illustration, a woman uses the Uber app on an Samsung smartphone on September 2, 2014 in Berlin, Germany. A report has found more than 100 Uber drivers have been accused of crimes such as rape and sexual assault in the past four years. ADAM BERRY/GETTY IMAGES


CNN spoke to other women who were allegedly attacked by an Uber driver. In one case, a woman from Miami passed out in an Uber driver's car following a night out with friends and woke up the next day in her apartment with her pants and underwear on the floor. The driver allegedly carried her into her apartment before sexually assaulting her.
"You are pretty much hitchhiking with strangers," she told CNN. "How many people is it going to take to get assaulted before something is done?"

Uber has taken several steps to ensure the safety of the millions of passengers who use the app every day in the wake of continuing criticism.

In April, to coincide with Sexual Assault Awareness Month, the company teamed up with campaign group No More as part of Uber’s “commitment to drive change, along with other leading organizations, to help prevent sexual and domestic violence.”

Uber’s CEO Dara Khosrowshahi also wrote a blog post entitled Getting Serious About Safety in which he announced a string of improvements to “double down on safety” for those using the app.

The updates include passengers being able to install five “trusted contacts” who will be able to track their journeys, a new emergency button which will connect riders directly with 911 and strengthening background checks for their drivers.

“Helping keep people safe is a huge responsibility, and one we do not take lightly,” Khosrowshahi wrote.

According to CNN, Uber had been made aware of the investigation several months ago but did not provide an on-the-record comment. The company also allegedly canceled an on-camera interview with an Uber executive in April.

The company did respond to the report following its publication. "These stories are horrific and our hearts go out to the victims," an Uber spokeswoman told CNET.

"We worked with CNN to understand their findings and determined that Uber did 2.4 billion trips in the US in that same period. But even one incident on our platform is too many which is why safety is Uber's top priority for 2018 and beyond."

A Lyft spokesperson said the safety of their community is a "top priority," adding it has "worked hard to design policies and features that protect our community."


This article is enough for me to never use uber again.
 
UBER AND LYFT DRIVERS ACCUSED OF MORE THAN 120 RAPES AND SEXUAL ASSAULTS: REPORT
BY EWAN PALMER ON 5/1/18 AT 4:56 AM
U.S.CRIMEUBER
More than 120 Uber and Lyft drivers have been accused of the rape, sexual assault or kidnapping of their passengers over the past four years, according to reports.

An investigation by CNN has found a total of 103 Uber drivers and 18 Lyft drivers have been accused of sexual and violent offences following analysis of police reports, federal court records and county court databases across the U.S.

Of the 103 Uber drivers mentioned in the investigation, at least 31 drivers have been convicted for crimes including rape, forcible touching and false imprisonment, with dozens more criminal and civil cases still pending.

Last month, Uber driver Frederick Q. Amfo fled the country after being charged with the rape of a woman whom he picked up in Quincy Center, Massachusetts.

"What’s been reported is unacceptable. The driver has been removed from the app and we are looking into this,” an Uber spokesperson said in a statement to Newsweek at the time.

gettyimages-454509982.jpg
In this photo illustration, a woman uses the Uber app on an Samsung smartphone on September 2, 2014 in Berlin, Germany. A report has found more than 100 Uber drivers have been accused of crimes such as rape and sexual assault in the past four years. ADAM BERRY/GETTY IMAGES


CNN spoke to other women who were allegedly attacked by an Uber driver. In one case, a woman from Miami passed out in an Uber driver's car following a night out with friends and woke up the next day in her apartment with her pants and underwear on the floor. The driver allegedly carried her into her apartment before sexually assaulting her.
"You are pretty much hitchhiking with strangers," she told CNN. "How many people is it going to take to get assaulted before something is done?"

Uber has taken several steps to ensure the safety of the millions of passengers who use the app every day in the wake of continuing criticism.

In April, to coincide with Sexual Assault Awareness Month, the company teamed up with campaign group No More as part of Uber’s “commitment to drive change, along with other leading organizations, to help prevent sexual and domestic violence.”

Uber’s CEO Dara Khosrowshahi also wrote a blog post entitled Getting Serious About Safety in which he announced a string of improvements to “double down on safety” for those using the app.

The updates include passengers being able to install five “trusted contacts” who will be able to track their journeys, a new emergency button which will connect riders directly with 911 and strengthening background checks for their drivers.

“Helping keep people safe is a huge responsibility, and one we do not take lightly,” Khosrowshahi wrote.

According to CNN, Uber had been made aware of the investigation several months ago but did not provide an on-the-record comment. The company also allegedly canceled an on-camera interview with an Uber executive in April.

The company did respond to the report following its publication. "These stories are horrific and our hearts go out to the victims," an Uber spokeswoman told CNET.

"We worked with CNN to understand their findings and determined that Uber did 2.4 billion trips in the US in that same period. But even one incident on our platform is too many which is why safety is Uber's top priority for 2018 and beyond."

A Lyft spokesperson said the safety of their community is a "top priority," adding it has "worked hard to design policies and features that protect our community."


This article is enough for me to never use uber again.
First of all, ONE is too many, and we all know that.

However, once again, a little perspective. That "statistic" of 120 assaults covers the TEN YEAR period since the inception of Uber. Uber currently provides 40 MILLION rides per month just in the US -- that's a half-BILLION rides each year. And almost all of those rides are provided without any incident of any kind.

It's great click-bait for a news organization to throw some scary numbers around, but you need to look at the whole picture.
 














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