two bedroom BCV ? Happy ending!

[Alysa]

I just talked to the meanest person ever at member services. Where do they find these people?

Can anyone please tell me what the difference between a lock off and a dedicated two bedroom is at the BCV? Half of my reservation is locked off and half isnt so we have to move?!?

 

[Danauk]

A 2 bedroom lock off is a studio and a 1 bedroom with an door inbetween that can be locked to use them as 2 seperate units.

A 2 bedroom dedicated does not have a door that can be locked. The studio part of the 2 bedroom does not have the kitchen are in it, it has a warbrobe there. The wash area has 2 sinks as opposed to one in the studio.

I'm not sure about why half your reservation is lock off and half is dedicated. Did you book the rooms day by day or all at once?

 

[CarolMN]

A lock off can be rented as a 1 bedroom and a studio. There is an inside connecting door between the two "sides", and both units have a doorway to the outside/hallway. Both doors to the outside will be keyed the same if the 1 bedroom/studio combo is reserved as a 2 bedroom.

A dedicated 2 bedroom has only one entrance to the outside/hallway. The second bedroom has a larger closet and no kitchenette.

Sorry you were treated rudely. Call back (hopefully you will get someone who is more professional) and ask to waitlist so that you get the same type of unit for all of your days. Then you won't have to move in the middle of your stay. Ask the CM which is more likely to come through -the lock off or the dedicated.

Best wishes -

 

[lovewdwdvc]

She can probably waitlist both the lockoff and the dedicated. That would be the best plan.

 

[pixiedust23]

You will have to move if your reservation stands as a lockoff for part and a dedicated for part. Did you get waitlisted for part of the trip originally? We were waitlisted for one night at the BCV for a studio and then we ended up getting it later that day. However they said we might have to move depending on people who had reservations first and if the room would be available for the final night or not. It's not a big deal to us to move a room, but I can see how having a lot of people and kids would be hassle. Our reservations are now linked however so hopefully we wont have to move.

 

[Alysa]

It's not a big deal to us to move a room, but I can see how having a lot of people and kids would be hassle.

How about a toddler, a 5 year old a 7 year old and a 6 week old - I am sure none of them would be inconvenienced by not being able to use the room for a potential 5 hours during lunch and nap time.
Oh yes, and my sisters reservation had the same thing happen to it but they only have a 7 year old and a three month old.

Hope that didn't sound grumpy - just not sure what to do... I called the nice person who helped me on Friday and they said she was always busy.

 

[rocketriter]

I suggest that you call back right away and ask to speak to a supervisor. When one comes on the phone, don't try to straighten out your reservation, and don't try to beat up the supervisor. Instead make it clear that you felt hurt and angry by the way you were treated. Rudeness should not be tolerated from MS. You believe that in exchange for your investment in DVC, the person you spoke to should spend all the time necessary to make sure you understand exactly what you've gotten into and exactly what your options are. This should happen on the first conversation. You'll probably find the supervisor sympathetic, and it's likely that the supervisor can figure out who was rude to you and put that individual in for "retraining."

Once you're satisfied in this regard, ask the supervisor to either explain your options going forward or connect you with a regular rep who will take the time to do so at the traditional Disney standard for customer care.

 

[Sammie]

I can understand the inconvenience and the person at member services should not have been rude, but were you upset when you talked to them? Sometimes we all forget how we sound to the person on the other end.

The thing to remember in dealing with them on this situation is, you booked the room the way it is. Therefore you have to take responsiblity for the inconvenience and try to get them to help you change it, if they can.

 

[Alysa]

I called back and talked to the manager and I am waitlisted for both types of rooms. I know you are imagining that I was really rude to the CM but I am not like that at all. Just to show you the type of day the CM was having, when I told her she had the same name as my baby girl, she actually snorted at me. Everything I asked her, she kept saying either "no" or "I don't know, I don't have access to that kind of information" She was just in a grump and completely unhelpful and maybe she is usually a nice woman but today she was just an old cantankerous meanie. I usually have great experiences with CMs - I just wonder if they have a high turn over as every oncce in a while you seem to get two or three grumpy CM's all in a row.

 

[rocketriter]

I'm glad you talked to the manager. And no, I didn't assume you were snotty on the first call. From your note here, you sounded confused and unhappy, not mean.

By the way, I earn my living by designing customer service training, so I know what I'm talking about when I say that people in this line of work need to be kind and patient to all callers, even the wing-nuts. Disney is well-known for the excellence of its customer service training. It is true that their staff turnover has increased and they have cut back on training hours. But they still strive for high standards, and if they feel that poor customer service is annoying people to the point that it can hurt their bottom line, they'll shape up right away.

 

[Sammie]

Cast members at Disney Reservations, yes I have had a few grumpies.

DVC member services, I can honestly say I have never had anyone that was less than very pleasant.

 

[Dean]

You could also try a different resort. How far out did you book?

 

[Alysa]

I booked at the 7 month window day by day. We are taking three boys between 5 and 9 so we "HAVE TO" stay at BCV for the pool. (Their quotoes, exactly)

 

[Alysa]

I called back and even though I hadn't heard from them re their waitlist, they had a non locked off room for the 1st half of the 1st 2 bedroom and a locked off second half for the second bedroom so we have two different rooms but we DON"T HAVE TO MAVE!!!!!!!!!!! Happy dance!

Moral of the story - if you are on a waitlist, call yourself to check anyway once in a while! AND, many of the DVC CM's are wonderful like Texe who I talked to today. There may be someone having a grumpy day but from now on I am just ending the call and calling back to talk to someone who isn't in a bad mood.

 

[LoveToDisney]

I called back and even though I hadn't heard from them re their waitlist, they had a non locked off room for the 1st half of the 1st 2 bedroom and a locked off second half for the second bedroom so we have two different rooms but we DON"T HAVE TO MAVE!!!!!!!!!!! Happy dance!

Moral of the story - if you are on a waitlist, call yourself to check anyway once in a while! AND, many of the DVC CM's are wonderful like Texe who I talked to today. There may be someone having a grumpy day but from now on I am just ending the call and calling back to talk to someone who isn't in a bad mood.

I'm still lost...why wouldn't you have to move if you have two different rooms?

 

[Alysa]

Sorry - we were renting two 2 bedrooms - all 15 of us were going to have to move - now instead of 2 non-locked off bedrooms for the first 4 days and 2 locked off bedrooms for the last 4 days, we have one non-locked off bedroom and one locked off bedroom for the whole trip. If it seems confusing to you, imagine how I felt!

 

[LoveToDisney]

Sorry - we were renting two 2 bedrooms - all 15 of us were going to have to move - now instead of 2 non-locked off bedrooms for the first 4 days and 2 locked off bedrooms for the last 4 days, we have one non-locked off bedroom and one locked off bedroom for the whole trip. If it seems confusing to you, imagine how I felt!

Oh, I see! Thanks Alysa and I'm glad it is all worked out for you. Have an awesome trip!!

 

[CarolMN]

Glad it is all worked out! I'm sure you are very relieved.

Best wishes -