disneyfan2kids
DisneyFan3Kids now, but I can't change my name.
- Joined
- Oct 12, 2005
- Messages
- 1,137
Posted this on the Restaurants board... but thought that some DVC'ers might be interested as well. Went to the Turf Club on NYE. Here's my experience:
Turf Club (Grade "D") - Food, Just "ok." Service, HORRIFIC!
Waiter was either VERY new or VERY bad. Came to our table with mounds of sweat dripping off his face... literally. He actually was wiping his sweat with his bare hands while taking our order. Normally, I wouldn't have noticed something trivial like that, but it was literally dripping off his face onto our tablecloth. Sorry - it was gross. He even knew it was gross because he said Sorry, it's hot in here (which is wasn't by the way.)
He then messes up my drink order not once, but twice. My only option was to bring it to the bar myself and correct the order myself (b/c waiter disappeared). (For the record - it wasn't a difficult drink - it was a Malibu Bay breeze.) Waiter said he had no idea what that was and asked if it was on the "specials" board? I told him it was just a regular bay breeze made with malibu rum. He looked confused and brought me a regular bay breeze... TWICE. I brought it back to bartender myself (since he disappeared AGAIN) and he said that the waiter kept asking for a regular bay breeze. He apologized and gave me a malibu bay breeze. 2nd time... waiter did it AGAIN. After first time I even TOLD the waiter that the first drink was incorrect and that he must ask bartender for MALIBU bay breeze. I got Vodka AGAIN. I brought it back to bartender myself again b/c waiter disappeared for another 15 minutes.
Finally, he took our order. I asked for the Filet cooked Medium Well. He "corrected" me and said that I shouldn't order a Filet medium well, that I wanted it MEDIUM. I said "No, I like it cooked through and just a tiny-tiny bit pink in the middle" He said "OK, but you'll ruin your steak." I got it back and it was BLEEDING red. It was probably rare or medium rare. I know he didn't write medium well like I asked. I couldn't even eat it. Even my husband who likes things RARE, wouldn't eat it. I didn't send it back.... I just wanted to get out at that point. Waiter came back and never even mentioned that I didn't touch my steak, just took it away not commenting that I didn't eat it. We asked our waiter for bread 4 times. Literally.. 4 times. He brought it out AFTER the entree was finished and removed and RIGHT BEFORE the dessert. Who does that? Honestly, it was the worst service I've ever had.
We were on the DDP and I ordered a kids meal for my 6 year old. I also asked for an additional "plate" for my 2 year old so we could all share with him. When I got the bill, he charged me 2 kids credits, one for my 6 yo meal and one for my 2 yo PLATE?!? I asked him to correct and he told me he couldn't - he had to charge me. After trying to politely explain that I refused to use a kids TS credit for my infant's PLATE, I asked for a manager, who quickly apologized and corrected the issue. Sorry - it was just all out BAD BAD BAD service.
Any specific questions?
Turf Club (Grade "D") - Food, Just "ok." Service, HORRIFIC!
Waiter was either VERY new or VERY bad. Came to our table with mounds of sweat dripping off his face... literally. He actually was wiping his sweat with his bare hands while taking our order. Normally, I wouldn't have noticed something trivial like that, but it was literally dripping off his face onto our tablecloth. Sorry - it was gross. He even knew it was gross because he said Sorry, it's hot in here (which is wasn't by the way.)
He then messes up my drink order not once, but twice. My only option was to bring it to the bar myself and correct the order myself (b/c waiter disappeared). (For the record - it wasn't a difficult drink - it was a Malibu Bay breeze.) Waiter said he had no idea what that was and asked if it was on the "specials" board? I told him it was just a regular bay breeze made with malibu rum. He looked confused and brought me a regular bay breeze... TWICE. I brought it back to bartender myself (since he disappeared AGAIN) and he said that the waiter kept asking for a regular bay breeze. He apologized and gave me a malibu bay breeze. 2nd time... waiter did it AGAIN. After first time I even TOLD the waiter that the first drink was incorrect and that he must ask bartender for MALIBU bay breeze. I got Vodka AGAIN. I brought it back to bartender myself again b/c waiter disappeared for another 15 minutes.
Finally, he took our order. I asked for the Filet cooked Medium Well. He "corrected" me and said that I shouldn't order a Filet medium well, that I wanted it MEDIUM. I said "No, I like it cooked through and just a tiny-tiny bit pink in the middle" He said "OK, but you'll ruin your steak." I got it back and it was BLEEDING red. It was probably rare or medium rare. I know he didn't write medium well like I asked. I couldn't even eat it. Even my husband who likes things RARE, wouldn't eat it. I didn't send it back.... I just wanted to get out at that point. Waiter came back and never even mentioned that I didn't touch my steak, just took it away not commenting that I didn't eat it. We asked our waiter for bread 4 times. Literally.. 4 times. He brought it out AFTER the entree was finished and removed and RIGHT BEFORE the dessert. Who does that? Honestly, it was the worst service I've ever had.
We were on the DDP and I ordered a kids meal for my 6 year old. I also asked for an additional "plate" for my 2 year old so we could all share with him. When I got the bill, he charged me 2 kids credits, one for my 6 yo meal and one for my 2 yo PLATE?!? I asked him to correct and he told me he couldn't - he had to charge me. After trying to politely explain that I refused to use a kids TS credit for my infant's PLATE, I asked for a manager, who quickly apologized and corrected the issue. Sorry - it was just all out BAD BAD BAD service.
Any specific questions?