Trying to register for DAS. What am I doing wrong?!? Update: Got it! Have some tips.

herrmannpt

Mouseketeer
Joined
Jan 5, 2008
Messages
253
Trying to get DAS for my son for our trip starting June 3rd. He goes to school, so that limits when we can try for DAS. I tried to get on yesterday right after school at 3:30 and waited until 10pm with no luck. Had to re sign-in multiple times as people report here that they did. Nothing ever came up yesterday but the message to continue to wait and it may be several hours.
I got on this morning right at 7am as a poster said they'd had success with. It brought up the chat box from yesterday and it looks like I did get a message to enter in who needed the DAS, dates, etc. Why did I not see that pop up until I logged into chat this morning? This morning I just got the standard "please wait it may be several hours". I can try again after school and this weekend, but would appreciate any tips. I've tried a desktop, phone and iPad with different browsers. Doesn't seem to make a difference.
 
It sounds like maybe you didn't close the chat from yesterday. I realize that school age children present a real problem for parents, but honestly logging in at 3 PM is a recipe for disaster.

My advice? Get up on Sunday and log in at 7 AM. When I did that I waited less than 30 minutes and was done with everything by 8 AM. I had to change one of my preselected DAS bookings and got on at exactly 7 AM on a weekday. Waited a bit longer but was still done in a little over an hour.

Don't be discouraged! Be persistent and you will be able to get in! Don't try it again at 3 PM, though.
 
I just did mine today for similar dates. I logged in later than I wanted - 7:02am. Was worried because I have to get my kids to school too. Luckily someone came on chat by 7:38 and I was able to get it done rather quickly.

I errored out a few times while waiting and had to log back in but it kept me in line. Def be ready and try to log in as close to 7am as possible. A weekend might work better - that was going to be my plan if today didn’t work (I also was in pajamas (it was really 6am here in central) and unbrushed hair and looking rather scary for the photo - I figured I’d tempt Murphy’s law that way - seems to have worked lol)

Good luck and I hope you are able to get though!
 
I was able to get DAS for my son this afternoon! I ended up logging in about 2 1/2 hours before he got home from school and got on the chat shortly after he got home. I do think my mistake from yesterday was not ending the chat. A CM had come on last night at 10:15PM, but I had already given up since they are supposed to close at 10.

My tips/suggestions:
1) If trying to get for a school aged child, logging in a couple of hours before the child gets home is a good strategy. Less waiting and anxiety for them!
2) Don’t give up right at 10PM. They seem to be working a little later.
3) Have your desired advanced selections written down with preferred time windows and have some back ups. I was surprised by how few choices there were for some of the rides (especially more popular ones). If you have specific times that won’t work (for us it’s mid-day break time at the hotel), tell them upfront.
4) Look at your plans on MDE from a different device while still on the chat. You can see the ride reservations as they make them. Review them closely! The cast member forgot one selection and there was one that a person in our group was left off. I caught both errors while still on the chat so they could be corrected.
 

How do you “end chat”? Does having a previously used chat from learning the system prevent me from starting a chat when it is my day to request a DAS?
 
There is a little drop down in the top right of the chat box where you can logout or the chat. You can start a chat anytime. I logged in twice yesterday.
 












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