Treated badly by CM on phone

[Allison]

That's not the point I am trying to make. Others here on this thread have said it was still wrong for the OP and for everyone to double book an ADR no matter the situation. Plus whenever someone asks about using an old mug people act like it's the worst thing they can do, even if the Cast Member says it's ok. So why should it be ok to double book ADR's because one Cast Member says it's ok, however why is it wrong to bring back old mugs even though another Cast Member will say it's ok? So kind of the same situation.

We don't need to discuss mugs on this thread. That's done enough elsewhere.

 

[kaytieeldr]

The OP has stated several times on this thread that the original double bookings were done on the advice of a CM. I know if an employee of a company offered me a choice like this, I wouldn't think for a second that I was doing anything wrong. The ignorance of some people on this thread is astounding.

It's extremely possible that between the OP's original call and the one in question in this thread, Disney did something to emphasize to the reservations Cast Members the importance of avoiding/preventing/detering double- or triple-bookings for dining. JMO, but is it really necessary to insult "some" posters simply because one doesn't agree with what they write?

As an aside, I don't think Disney has any system in place to remove double bookings. I had booked me and my son for 'Ohanas dinner, and called up to change it to 4 people because my dad and brother are now coming with us. The CM said she would put through the booking for 4 first before cancelling the original reservation, in case we couldn't get the 4. So, for about 5 mins, I had a double booking on their system that the CM had to remove manually.

Who's to say the system for removing double bookings isn't people doing it manually on some predetermined schedule? Your example isn't double-booking, it's common sense on the part of the Cast Member. How calm and understanding would you have been if she had cancelled your original reservation first and then been unable to make a new one for you? You're estimating the double-booking period as five minutes; unless you had a LOT of questions between the new reservation and the cancellation, or you had to hold for several minutes for some reason, chances are your reservations didn't overlap for more than a minute.

 

[MorningGlory]

It's extremely possible that between the OP's original call and the one in question in this thread, Disney did something to emphasize to the reservations Cast Members the importance of avoiding/preventing/detering double- or triple-bookings for dining. JMO, but is it really necessary to insult "some" posters simply because one doesn't agree with what they write?

I would have thought that with the introduction of a new rule, Disney being the customer sensitive corporation that they are, would have advised their CMs to be considerate to people who said they had a genuine excuse for double booking (like being told by a CM that it was okay). Regardless of whether Disney had explained this to its CMs, it is reasonable to expect some kind of common courtesy from the person enforcing the rules.

If my comment regarding the attacks on the OP was 'insulting' then I apologise, and can only say that I was so dumbfounded by the comments towards him/her that eventually I felt the need to comment. Im sorry, but I just can't get away from the fact that an employee of Disney specifically said this was okay. Does customer service change when you are dealing with Disney? If an employee of another company said something was okay, and another company employee contradicted this, hell would be unleashed. People have been sued for much less in the US.

Having read this thread and some of the comments, I honestly think that some people are just too caught up in the Disney thing. JMO

Who's to say the system for removing double bookings isn't people doing it manually on some predetermined schedule? Your example isn't double-booking, it's common sense on the part of the Cast Member. How calm and understanding would you have been if she had cancelled your original reservation first and then been unable to make a new one for you? You're estimating the double-booking period as five minutes; unless you had a LOT of questions between the new reservation and the cancellation, or you had to hold for several minutes for some reason, chances are your reservations didn't overlap for more than a minute.

I meant an automated system, but forgot to say. Apologies

 

[Pumbaa_]

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