Travelocity and Reservation Record at Check-In

Discussion in 'Disney Resorts' started by kmg1107, Sep 1, 2010.

  1. kmg1107

    kmg1107 Mouseketeer

    Jul 18, 2007
    Has anyone who booked with Travelocity or Expedia recently had any luck accessing their reservation through Disney after obtaining the Disney reservation number?

    I have had a heck of a time with this... After a few calls, a Travelocity agent called Disney and obtained the Disney reservation number. This allowed me to access the Disney online check-in. I then tried calling Disney to add a room request and the CM said that Disney does not have record of my reservation. I am currently 9 days out.

    Should I be worried? I think I am probably fine. I can fax my room request so I am not worried about that. I just wanted to see if any of you who booked the great room rates through Expedia or Travelocity had any trouble or issues at check-in recently.

    Thanks for your thoughts!
  2. maddiesmom0116

    maddiesmom0116 DIS Veteran

    Feb 8, 2009
    Did they search by your name and check in date? I booked though travelocity on my next trip and many of my activiites they have had to look this way to tie my ressie to my room stay. They told me a few things ( several different CMs), 1st Travelocity used their 800 phone number on the ressie, so if you give them your phone #, it won't match anything they have. The second thing was that they get the travelocity # and switch it to another number for internal use and they cannot give that # out to you,it is for their system only. Call back and make a BBB ressie or MK Barbershop and they will search this way to find you. Then just call back and cancel the ressie if you don't need it. I am not sure if what they keep telling me is 100% factual but I am getting what I need by listening to them.

    Good Luck

    ps. I booked through expedia one otther time and I was happy with it all, so it should be ok.
  3. DaisyD23

    DaisyD23 Mouseketeer

    Dec 30, 2008
    I had a horrible time on Monday trying to get my online check in done after booking through Travelocity. After a few calls and a lot of aggravation I was finally able to complete online check in. (it was worth it though since I was saving $100/night thru travelocity)
    I didn't have any problems adding a room request through CBR though. I would maybe try and call back again tomorrow. Did you get your online check in confirmation email?

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