So in the past I have recommended the superstar shuttle, but after my recent experience unless you are arriving at the normal hours I would not do it again.
I arrived at about 11:15 PM (well before my 11:40 scheduled time with the shuttle) into Orlando and called them when I got to the luggage carousel. The said to call them once I got my luggage - but they took my info.
Luggage was a bit messed up and I called them again at Midnight from the area they told me to go to.
Then then told me to go to another area and I would be called by a taxi with pickup info.
After 30 minutes I called them again as I had heard nothing.
They told me to go to the taxi stand the dispatcher would sort it out - no such luck - he had no idea what I was talking about and and we really could not communicate. After several more calls I finally got the taxi to Aventura and arrived at 1:45AM to the hotel - about the same length of time of my flight to get from MCO to Universal.
I'v read a lot of complaints in the past about the shuttle and I can see why - when it works its fine - but when it does not it is a total mess.
And of course since the Hotel is Loews and not Universal it is not really a hotel issue so they really cant do much for you.
Still Aventura was great and did take great care of me. Still it took days to get caught back up after that - especially with late night
HHN.
In the future Ill do Uber or Tony Hinds I think