Transportation to Disney Resort

[GillianR]

My family and I just returned from a trip to WDW. (Sept 7-13/04) We arranged for Murray Hill Transportation to pick us up at MCO and return us to the airport on the 13th. We had arranged to rent the deluxe stroller they offered, use the 30 minute grocery shop and stop for the picture in front of the WDW sign. The pick up at MCO was great but we had to take a detour to go pick up the stroller and the driver did not stop for the picture. After a two day delay in getting to Florida I did not bother to mention it.
The return was why I would not recommend this company. The driver was not at our hotel when scheduled. We called Murray Hill and the gentleman did not immediately know who was suppose to pick us up or where he was. They dispatched another driver in a sedan but we had paid for a van. The sedan picked us up 30 minutes late and could barely fit our 3 suitcases stroller plus Murray Hills stroller. (The deluxe stroller was not that great but for $20 it beat renting from Disney). We arrived at the airport to find our driver waiting at the door. We did not stop to talk, I think he just collected the stroller.
Find another mode of transportation that does not contract out and that is more professional!

 

[GEM]

Hmmm . . . We've used them several times and they have been nothing short of fabulous in every way. In fact, they're now our favorite company to use. I think this is the first negative review I've ever seen of them.

 

[kkmauch]

I have to agree, we've used them in the past and have been very satisfied. We are all set to use them in December, I hope that this incident was only a one-time problem and not an indicator of what we can expect for our trip. I am sorry to hear that this gave you a sour taste, it's a shame to have to deal with these glitches on any vacation.