Transfer Frustration

[mybabesuz]

I wish there were some clear cut transfer guidelines.

I transferred 40 points into my account in July 2009. They were April 2009 KW points.

My UY is December. I was told then that transfers were by your use year.
One transfer per use year.

Since April 2009 is still in my Dec 2008 UY. I was told they were transfered into my 2008 UY.
I was told I would be able to transfer more points in December 2009 because that's when my UY begins.

In December we were forced to spend another day in Disney because of a Blizzard back home.
We had to use some of our points from our Vacation we had planned for April 2010.

I called MS today and they said I can't transfer anymore points until Dec 2010!
I don't see why I can't transfer points now.
If I can transfer 2009 points into my 2008 UY why can't I transfer 2010 points into my 2009 UY?
I even asked if I could transfer 2010 points in. He said NO!
I can probably keep calling back and find someone to do it...
I just wish someone would decide what the rules are and tell me.

 

[bookwormde]

Call back and talk to a supervisor (or 2 or 3), the first level CM are do few transfers so more often that not they gve out incorrect information.

bookwormde

 

[jekjones1558]

I think that the issue is that the points you transferred in were 2009 points. Since they retain their use year when they are transferred, MS is counting this as a 2009 transfer. If MS did not explain this properly at the time of the transfer then hopefully a supervisor will find a remedy. Good luck!

 

[mybabesuz]

I think that the issue is that the points you transferred in were 2009 points. Since they retain their use year when they are transferred, MS is counting this as a 2009 transfer. If MS did not explain this properly at the time of the transfer then hopefully a supervisor will find a remedy. Good luck!

I understand that they were 2009 points.
If I can transfer 2009 points during my 2008 UY
shouldn't I be able to transfer in 2010 points now?

MS needs to decide if it is by UY of the points or what UY it is when you transfer them in.
It can't be both.
If it is the points I should be able to transfer in 2010 UY points now that can be used in April 2010.

 

[RobDoc]

I would definitely call again - but, transfers are supposed to be Use Year specific. 2009 points should be transferred into your 2009 Use Year (using the one transfer for that Use Year).

My understanding is that points from a 2009 contract should not have been transferred into your 2008 Use Year - and you might want to verify which Use Year they were transferred into - if those points were used for additional nights of a December stay, it sounds as though they were already in your 2009 Use Year unless you had banked the transferred points.

I would certainly ask for clarification from MS - a supervisor if necessary.

Good luck! Please report back the outcome.

 

[GuySmiley]

My UY is December. I was told then that transfers were by your use year.
One transfer per use year.

EDIT: Oh, I have much to learn Thanks Sandisw!

 

[Sandisw]

I'm confused about this and worried I'm missing something. Im not aware of a rule that you can only make one transfer per use year. Does this mean you couldn't call and borrow points, and then say a week later, in the same use year, call and borrow more points?

Or does it mean that if you transfer points, you cannot then transfer those same points back where they came from. I am aware of that rule. If you banked points to your next use year, you can't change your mind later.

It may help the conversation to use 'bank' or 'borrow' instead of transfer.

A transfer is different than banking and borrowing. Transfers happen when one member transfers some of his/her own points to another member.

It is not when you borrow points from one UY to the next. Those are your own points and you can bank and borrow as many times as you want, as long as you are in the time frame to do it.

For banking, that is any time during the first 8 months of the UY. You could call every day, if you wanted to, and bank 1 point a day.

With borrowing, if you need points to complete a reservation, you can borrow into the next year. You can't put them back since it is a final transaction. But, you can call a month later, to book another trip, and borrow more points.

With the OP situation, he/she got some points from someone else that went in to his account. Since the points were a different UY than his own, the question is which UY did they go in to.

My understanding of all this is that if they are 2009 points, then they were transferred as your 2009 UY transfer. But, it is confusing to me when the UY's are different because of the overlap of use. If I ever did need a transfer, I think that I would search for one that was the same UY, if for no other reason than to keep it simple.

 

[mybabesuz]

I think the points were orginally transferred into my 2008 UY
and then they moved them to my 2009 UY because I did use them to add a night in December.

So can I transfer in 2010 points and borrow them into my 2009 UY for April 2010?
The CM made it sound like I couldn't use any transferred points until December 2010 no matter what they were
and my only options were renting points or paying cash.
We checked a cash reservation and it wasn't available. It would have been $100 more than the AP rate anyways.

Maybe I will just get a room using the AP discount for two nights.
We would just rather not have to change rooms with two preschoolers.
Or I could rent points...but I get nervous not having control of my reservation.

 

[SuzanneSLO]

I wish there were some clear cut transfer guidelines.

I transferred 40 points into my account in July 2009. They were April 2009 KW points.

My UY is December. I was told then that transfers were by your use year.
One transfer per use year.

Since April 2009 is still in my Dec 2008 UY. I was told they were transfered into my 2008 UY.
I was told I would be able to transfer more points in December 2009 because that's when my UY begins.

In December we were forced to spend another day in Disney because of a Blizzard back home.
We had to use some of our points from our Vacation we had planned for April 2010.

I called MS today and they said I can't transfer anymore points until Dec 2010!
I don't see why I can't transfer points now.
If I can transfer 2009 points into my 2008 UY why can't I transfer 2010 points into my 2009 UY?
I even asked if I could transfer 2010 points in. He said NO!
I can probably keep calling back and find someone to do it...
I just wish someone would decide what the rules are and tell me.

The rules are set out in the recently re-published Home Resort Rules and Regulations.

I agree that the OP may have been given bad information when the OP made the transfer in July and again when the OP talked to MS in Dec.

The rule about transfers is that you can make transfers in your current or the next UY. Sitting here in January 2010 when all members are in the 2009 UY, all members can make a transfer of 2009 and 2010 points (subject to having already made such transfer).

To be clear, this means each member can transfer 2009 points, in or out , not both, and 2010 points, in or our, not both.

A member with a Feb UY will move into the 2010 UY next month and will then be able to make transfers of 2010 and 2011 points, and may no longer transfer 2009 points (in or out).

For the OP, your transfer of 2009 points when you where in your 2008 UY would normally count as your one and only 2009 transfer. ALthough it was not really connected with the point morphing problem, when that was corrected several years ago, it looks like MS was much less willing from that point forward to count points from one member's UY (such as 09) as a transfer in another member's UY (such as 08).

Starting in December 2009, when you were in your 2009 UY, you were eligible to make a 2010 points transfer. As you have not yet made that transfer, you can still make it until November 30, 2011, when you enter your 2011 UY.

Clear as mud? I second talking with a supervisor when you are ready to transfer in 2010 points.

Best of luck -- Suzanne

 

[RobDoc]

I think the points were orginally transferred into my 2008 UY
and then they moved them to my 2009 UY because I did use them to add a night in December.

So can I transfer in 2010 points and borrow them into my 2009 UY for April 2010?
The CM made it sound like I couldn't use any transferred points until December 2010 no matter what they were
and my only options were renting points or paying cash.
We checked a cash reservation and it wasn't available. It would have been $100 more than the AP rate anyways.

Maybe I will just get a room using the AP discount for two nights.
We would just rather not have to change rooms with two preschoolers.
Or I could rent points...but I get nervous not having control of my reservation.

They might have moved them (correctly) into your 2009 Use Year if you were allowed to use them for a December trip, thus you have used your one transfer for 2009. You can transfer 2010 points into your 2010 Use Year, but transferred points cannot be borrowed - so they could only be used during that Use Year.

I'd still call MS and get some clarification on the issue - just for future reference if nothing else. My understanding is that points are transferred into the same Use Year - regardless of the contract month (April, 2009 points into December, 2009 Use Year, February, 2010 points into December, 2010 Use Year) and then the points may still be banked for use the following Use Year. In the past some have reported that MS has allowed transfer of 2009 points into 2008 Use Year and vice-versa - but that is not how the policy is stated.

Just call MS and ask to speak with a supervisor to at least get an explanation of how your transfer was handled - that would answer a lot of questions.

Good luck!

 

[mybabesuz]

Thank You for all the good information.

Things are a little bit clearer now.
One thing's for sure...It's time to buy more points...
We were just hoping to be able to stay at all the resorts once before chosing where to buy next...
We have stayed at SSR...which we loved...
AKV which is our home resort now.
and we are staying at BWV in April...
We still have OKW, BC and BLT to try...
Thanks again,
Suzanne

 

[Tamar]

I hope everything works out!

 

[kimberh]

There were also some computer IT problems concerning transfers. I excepted a 2009 transfer, when I went to use it to book a Oct reservation, she told me they were 2006 points and were about to expire. I had my Transfer number, a supervisor checked into it and all was fine. I told MS, that I could not have excepted a transfer for 2006 points, how was that possible?

 

[bookwormde]

Ok I called MS since what is being reported is different form what I was told by QA a year ago.

They are doing it by members calender use year (not point use year)

SO you can transfer in the same UY's points 2 times as long as it is in 2 of your different calender use years (like march 31 2010 and april 1 2010 for an april use year. (for example you could transfer in 2 "batches" of dec 2009 points from different members on those 2 consecutive days.

I am going to call QA on monday to confirm and again to request clearifying policies on transfers (including what points are eligabel for transfer)

bookwormde

 

[mybabesuz]

I think what you are saying is what I was told too.

I was told that transfers are now by when you do them.

You are allowed to transfer in or out once during your UY.

What kind of points doesn't matter. You can do it once.

So if I transfered points back in July of 2009, it was still in my 2008 UY,
and they told me I would be able to transfer points again after December when my New UY starts.

Then when I call back now. They said I have to wait another year because the points were 2009 points...
That is the confusion...
Is it by point UY or by Date of Transfer UY ???
I was told in July that it was now Date of Transfer UY.
I argued for 15 minutes with MS and he put me on hold and said he checked with a Supervisor Also.

 

[jekjones1558]

Just this week I transferred out points from my 2009 and 2010 use years during the same phone call. The points were successfully received by the other member who was able to immediately bank the 2009 points into 2010 in preparation for a Dec. 2010 reservation.

 

[mybabesuz]

Just this week I transferred out points from my 2009 and 2010 use years during the same phone call. The points were successfully received by the other member who was able to immediately bank the 2009 points into 2010 in preparation for a Dec. 2010 reservation.

That would mean they are going by Point UY not Transfer UY...

 

[kristenrice]

Oh...I am getting myself into a big mess.

We are planning a June 2012 trip with extended family. We already know an owner willing to transfer his points to us to help cover the trip.

Here's our mess...


1) We need all of his 2011 AND 2012 points....so we need to transfer IN his 2011 points and bank them....THEN, transfer in the 2012 points
2) His UY: June, Our UY: February
3) His Home: OKW, Our Home: AKV (not a huge deal since we are not sure where we are staying yet anyways)

So, now I need to figure out WHEN we should do the transfers, since we need to do two. Since the "once a year" rule is clear as mud, and we need to transfer 2012 UY points at least 7 months before the UY begins, I am a little worried.

Luckily, we still have a while to hammer it all out. I am thinking that I will want to talk to a supervisor immediately since we are dealing with a very large amount of points and a non-reversable transaction. I do not want it to get messed up.

(Oh, FWIW, I have posted this question before and PP's here have answered it for me. I am not looking for futher explanations....just sharing our scenario.)

 

[SuzanneSLO]

I think what you are saying is what I was told too.

I was told that transfers are now by when you do them.

You are allowed to transfer in or out once during your UY.

What kind of points doesn't matter. You can do it once.

So if I transfered points back in July of 2009, it was still in my 2008 UY,
and they told me I would be able to transfer points again after December when my New UY starts.

Then when I call back now. They said I have to wait another year because the points were 2009 points...
That is the confusion...
Is it by point UY or by Date of Transfer UY ???
I was told in July that it was now Date of Transfer UY.
I argued for 15 minutes with MS and he put me on hold and said he checked with a Supervisor Also.

Maybe this has changed since I did a transfer in and a transfe out in the duirng my same UY several years ago, although each dealt with points from a different UY.

I note, however, that the written rules regarding transfers in the Home Resort Rules have NOT changed on this account for many years. You are allowed to transfer current and next year points and the only logical explanation is that the one transfer per year relates to each year's points. I would definitely talk with a supervisor and ask them to review the Home Resort Rules if I was told I could not have a transfer of either current or next year points. -- Suzanne

 

[bookwormde]

I never though that is possible to transfer multiples years of points in one transfer, that is good to know.

The confusion comes as to if it is contract calendar use year or the actual points use year.

The latest version is calendar use year. The published wording could be interpreted either way. (QA gave me actual point UY last year as the standard)



bookwormde