DIdn't they just change to a manager of the Trailside to a fresh out of college person. Guess they figure this new person is going to bring fresh ideas to the facility. Well it is making us think more about loading up the fridge and make our own sandwiches, and have our own breakfast. If the dinner takeouts are changing we will bypass that also. Previous visit last year we ate many breakfast and some dinners there,,, but no more.
Jim
Yeah, Jim. T.E. does have a new manager fresh outta school! I still maintain that NO ONE should go directly into a managerial job without working thru the ranks a little. I don't care what level of degree they have... without "real life" experience, a degree has no meaning IMHO. Text books & lectures pale by comparison to experience.
Alright, time for a little disney management 101 lesson.
Disney will let ANYONE be a manager. First you take a couple classes disney offers. Then you become a manager intern for a 9 month or so period. Its pretty basic being a manager. For example, we'll use trails end. An intern manager has to learn where things are, such as the boat docks, where to rent a gold cart, etc. Problem wise, they have to learn who to deal with complaints of, "Why is the wait so long?" "This food is nasty!" "We're not getting good service!" and a couple others. Pretty basic so far. After your internship, they have the choice of offering you a manager roll. If you accept, you're now a disney manager, one of a million! Congrats, you now make 30K for working 60 hour work weeks. Shortly they discover that they really have no power.
Trails End for example, a manager there has NO control over anything! There are 2-4 managers there, 2-4 over at the Hooptie Do Review and outdoor BBQ, and probably 2-3 over at the gift shop/store. All those managers are over seen by an area manager. All the area managers are over seen by the next level of management, who is then seen over by the Fort manager(or whatever they call the title)
Disney has teams of people just sitting in offices, looking over numbers, attempting to cut costs, and increase profits. Somehow they decided this change for lunch at Trails End would be a good idea. They probably ran the idea by whoever is in charge of all Food and Beverage for the Fort. If the numbers said it would save money, or increase profits, then it would look good for this person's reputation, so they said OK! That person may have asked input from the area manager over Trails End as well as the head Chef. Input, just that.
As you can see, level entry managers, such as the one you see walking around Trails End has no decision making powers. They simply roll with the punches as orders come down the chain of command. A T.E. manager simply handles complaints, babysits the servers, and then organizes some paperwork at closing time. Managers get transfered ever 1-4 years typically. If you do good at a tables service place like T.E, they may bump you up to a higher volume restaurant like Ohanas. Then if you're good there, they may transfer you to a busy counter service place. If you do good there, they may transfer you to an area manager at a very slow area, like Trails End. And so on, and so on. Thats how to climb the corporate ladder at Disney.