Tower of Vegan Deliciousness and Other Vegan Disney Dining Reviews (August 2009)

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Our third day was spent at Disney's Hollywood Studios. We had a great time at the park and had worked up a good appetite by lunchtime. We stopped into Starring Rolls Cafe because I remembered getting a really good veggie sandwich there before. Unfortunately, by the time we got there, they seemed to be all sold out (Starring Rolls doesn't have a full menu available to look at and just sells whatever they make that day and have out behind their display case), so we walked over to Backlot Express and both got the grilled vegetable sandwich. The pesto they put on the sandwich is vegan (!) but it also comes with cheese that you have to specifically ask them not to put on it. The cast member serving us seemed angry when we requested no cheese, informing us "YOU are going to have to wait a long time". We said that was ok, then she informed us that we needed to pick a dessert because of our dining plan. We asked her if there was anything we could substitute for dessert since everything Backlot Express offered contained dairy and/or eggs. She told us we could get bottled water instead, but that was it (we were later to learn that each counter service place handles dessert replacement on the dining plan in a different way - some MUCH better than others), so we got bottled waters. We waited a long time for our meal, but when we finally got it, it tasted delicious. It also came with a really good bean salad that we were told was vegan.
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It rained A LOT on our Hollywood Studios day. But we were able to beat the rain for the most part while waiting in line or going on indoor attractions. When we got to The Hollywood Brown Derby for our reservation, it was pouring (we must have picked a good time to eat). Even though we checked in before several groups of our same size, many people checking in after us were seated earlier than we were. We waited a LONG time to be seated even though there were many empty seats in the restaurant, and when we WERE seated we waited quite a while for our server, while our wet, rained on bodies froze in the blasting air conditioning. When our server DID finally come he was very polite and attentive. He let us know that our dietary preference had been noted and asked if we'd like to talk to the chef. When we told him we would like to talk to her, he said she would come right out and mentioned to us we might want to order one of the salads without meat, egg and cheese. We figured the chef might give us some better options, but she took quite a while to come out. When she did finally come out to let us know what we could eat she seemed like we were inconveniencing her. Neither of us remember her name and simply refer to her as "the crappy chef". She opened the menu and said "well, let's see, for an appetizer -" (we got an appetizer because we booked the Fantasmic! Dining Package, which you can also get for free on the Dining Plan, and which includes an appetizer in addition to the entree, drink and dessert you would normally get on the plan) "-we don't have much for you. You can get one of our salads without the meat, eggs or cheese. that's about it. Our vegan entree is the coconut tofu, so you can get that, and we don't have any vegan desserts". We asked if there was anything we could substitute for dessert and she said "oh. well we have a house made mango sorbet that is vegan. You can have that" then she left. There was a mixed greens salad or a cobb salad that we could order for an appetizer, so I figured I'd order one and Emily would get the other. Our server then informed us that the cobb salad was for two people and would take up both of our credits, we were thinking of just getting that when he also told us "but it's pretty much all meat, cheese and eggs. If you order it without all of that you'll just be getting shredded iceberg lettuce and avocado". We decided to get the mixed greens instead, which didn't come with avocado but at least offered more than shredded iceberg (normally it came with goat cheese, which we of course asked for it to be made without). Our server offered to bring us out some avocado at no additional cost, which was very nice, but still, the salad was basically a plate of greens with red wine vinaigrette dressing (good dressing, but a sparse salad). We also got some hot rolls and a plate of vinegar and oil with fresh pepper to dip it in. The bread may have been my favorite part of the meal.
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Our main entree was coconut tofu stir fry. We had seen pictures of this several months ago and Emily had been excited to try this meal ever since we started researching possible vegan options at Disney World. It came with snap peas in the pod, noodles, bok choy, mushrooms, lima beans, and I think one more vegetable I cannot remember.
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The coconut crusted tofu itself was absolutely delicious, but don't let the picture fool you - it was tiny! We only got one piece of tofu each and it was the smallest thing. We were expecting some kind of tofu steak and what we got was in actuality smaller than a York peppermint patty. Everything was mixed in some kind of indistinguishable broth that was not all that tasty. The noodles we uncharacteristic for asian cuisine (they tasted like cheap spaghetti noodles) and kind of gross to choke down. Many of the vegetables tasted raw and their taste was further diminished by the broth they were soaked in (I can most liken it to mushroom soup mixed with soy sauce). I'll say again that the tofu itself was wonderful, but the rest of the entree was crap. Neither of us finished it. Next came our sorbet
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take a look at the picture and reflect upon how large that grape looks in comparison to the scoop of sorbet we were given. A small child could have easily swallowed the entire portion of sorbet in one gulp. Again, the sorbet was pretty delicious but it was SO small and everything else around it was sub-par. The melon that came with our sorbet had pretty much no taste and from its color appeared to be cut from the tough part of the fruit attached to the rind. We were so disappointed in this meal and the whole experience surrounding it. On top of it all, the Brown Derby charges TWO table service credits on the dining plan so we were left with one crappy meal in the place of two possibly delicious ones (by contrast, 'Ohana only charges on table service credit... there is something totally wrong there. Oh how I wish we had just booked two extra times at 'Ohana instead!). To top it all off, the vouchers you are given for Fantasmic! are only good for the first performance, entitled you to seats that are not all that great, and expire if the rest of the amphitheater is full and they need the "dining package" seats to put extra bodies. We didn't use them and just went to the late Fantasmic! show. I can't even remember what else I wanted to say about the Brown Derby now because I am so mad thinking about this whole ordeal. Maybe Emily will remember. This was by far the worst meal we experienced during our stay and the biggest waste of time/table service credits we can think of anyone using. Do yourself a favor when at Hollywood Studios and go to the Sci-Fi Dine In Theater or the 50s Prime Time Cafe instead. Andrea (http://www.disboards.com/showthread.php?t=2180199&page=6) gives great vegan reviews for both. We made a mistake not going to one of those neat places!
 
The veggie sandwiches at Backlot Express were soooo good! The tomato pesto on it was delicious and I was really happy when I found out it was vegan. They give you a fairly big sandwich along with a black bean salad. Yum!!

I can't even remember what else I wanted to say about the Brown Derby now because I am so mad thinking about this whole ordeal. Maybe Emily will remember.

I don't think there is enough that can be said about this meal. We had the chef come out so maybe she could prepare us something that wasn't on the menu but instead told us things we could've figured out ourselves! We didn't think we'd have to go in there and order things without most of the ingredients, you know? At 'Ohana and Tusker House, food was prepared just for us so I guess we figured the chef here would accommodate us as well. I think our server helped more than the chef. I felt bad for him (he seemed to be pretty busy the entire time) so I tried to be as nice as I could to him.

The coconut tofu tasted really good but was probably 3" x 3". The noodles that came with the dish were like angel hair pasta, not any type of asian noodle. The sauce was all over the place and it was just a big mess to eat. The bread was really delicious, even though it just tasted like a generic type of restaurant bread!

The mango sorbet was also very delicious but we totally felt like that was a rip off. The fruit they gave us seemed like they went to the local grocery store and bought it. I'm pretty sure it came with fruit just to make it seem like you get more mango sorbet.

Even though we didn't actually pay for this meal, we felt like it was a HUGE rip off (the bill would've been $100.09! HA! :laughing:). I don't see how anyone would PAY for this meal. I wish we wouldn't have used two whole credits for this meal, but we did and I can't really dwell on it. The best I can do is just to make sure other people don't go there!
 
Noooo! I wasn't getting e-mail updates when this thread was updated and then I come back to check on it and find out you've already posted tons of reviews!

*Squeals* I am so jealous of your experience with Chef TJ, but I'm also so happy for you! Everything looks amazing. It's my new mission for whenever our next trip will be to do everything I possibly can to be at 'Ohana when Chef TJ is there. I NEED that food! It's all so beautiful.

And, yum @ the ice cream sandwiches you made at Tusker House! You got a lot of cookies on this trip! :thumbsup2 haha
 
Noooo! I wasn't getting e-mail updates when this thread was updated and then I come back to check on it and find out you've already posted tons of reviews!

Haha! I told Michael to leave more time in between the reviews so people wouldn't get overwhelmed! I hope you were able to read everything :)
 

Also: That really sucks about your Brown Derby meal. I was really wanting to try it the next time we went. We may still go, but since we don't do the dining plan, maybe just ordering the tofu entree would make it an ok experience? It does seem expensive, though. I'm not sure if Jon would go for it.

But thank you for the pictures of the Backlot Express sandwich and black bean salad! I really wish we had gotten to eat there on our trip. It's on our list for next time!
 
Haha! I told Michael to leave more time in between the reviews so people wouldn't get overwhelmed! I hope you were able to read everything :)

I just skimmed through at first, but now I'm getting to all the details :goodvibes I can't wait to read more!
 
I'm glad that you had a good experience at Ohana. I think it is the exception, not the norm to receive that level of specialty service that seems to only exist at Victoria & Alberts.
It may have set you up for higher expectations and dissapointments.

It is probably wise to not expect specialty treatment to that level at every restaurant, particularly for a personal choice diet that is not medically related.
Can you imagine the time and cost associated with them doing this for every person who walked in?
No wonder the cost of disney dining is going up and up and up.
We are paying the same price and we don't get specialty treatment and don't expect it.
While I agree that a 2 credit restaurant with a good reputation should not have had a chef who was seemingly irritated, you also should not have a sense of entitlement and expect something to be created off-menu especially for you because of your lifestyle choice.
Those of us who have dietary restrictions for medical reasons simply review menus and go to the places where there are easy menu options.
I am assuming when you are at home, you go to the restaurants that have items that fit your needs. You don't walk into every restaurant everywhere else in the world and expect a specially made dinner to be made for you?

Just because one chef at one particular restaurant offered this, does not mean that everyone has the luxury to do that.
As we all know from our Disney trips, just because you have a magical experience at one place doesn't mean that it will happen anywhere else or even that place again.
Consider it pixie dust, but do not expect it.
You will be sadly dissapointed again and again.
 
So I'm a full on meat-eater, but I love reading about all the food Disney has to offer...and considering I'll probably never touch tofu, I'm loving your report! :rotfl:

First, I think it's hysterical he was calling it vay-gun, I don't know why, but it sounds snooty. "Ah yes, I will have the vay-gun meal." :snooty: :lmao: Probably funnier to me, than you, but at least he knew what it meant!

I'm amazed at the level of service that you got at 'OHana and Tusker House, that's awesome. It's a shame that a "signature" dining experience falls so much short of just a regular restaurant. If she's truly the chef (and not a sous chef, etc) I can understand why Brown Derby always comes in last on the list. A chef who doesn't care about their customers really shows in the food.

And just a comment to the poster above, without starting too much of an argument here... (and please OP, correct me if I'm wrong in this assumption) perhaps the biggest disappoint is when you walk into a signature dining restaurant and receive poorer service than you do at a regular restaurant. I'm sure if the OP would have been told at a 1 credit, standard Disney restaurant that they have 1 dish available for vegitarian/vegan dining and they won't veer off that course, they probably wouldn't have been surprised. However, when you're dining at an establishment that is already putting it out there that they're "better" than those restaurants, you expect more, not less. They had every right to be disappointed. I'm the first one to get annoyed at an entitlement attitude, and I don't think that's what the OP has. What it comes down to is just, they had 1 dish available on the entire menu, no apps, no desserts until prodded. And that 1 dish wasn't even that great. The OP expressed their disappointment and for all of those people who do go to WDW who are vegan/vegitarian, they now know that their money shouldn't be spent at the Brown Derby, it's better to go elsewhere. That's what these boards are for.
 
And just a comment to the poster above, without starting too much of an argument here... (and please OP, correct me if I'm wrong in this assumption) perhaps the biggest disappoint is when you walk into a signature dining restaurant and receive poorer service than you do at a regular restaurant. I'm sure if the OP would have been told at a 1 credit, standard Disney restaurant that they have 1 dish available for vegitarian/vegan dining and they won't veer off that course, they probably wouldn't have been surprised. However, when you're dining at an establishment that is already putting it out there that they're "better" than those restaurants, you expect more, not less. They had every right to be disappointed. I'm the first one to get annoyed at an entitlement attitude, and I don't think that's what the OP has. What it comes down to is just, they had 1 dish available on the entire menu, no apps, no desserts until prodded. And that 1 dish wasn't even that great. The OP expressed their disappointment and for all of those people who do go to WDW who are vegan/vegitarian, they now know that their money shouldn't be spent at the Brown Derby, it's better to go elsewhere. That's what these boards are for.

You're exactly right. We weren't just disappointed because we didn't get any "special treatment", but also because the QUALITY of the food wasn't as good as those 1 credit restaurants. We heard good things about this restaurant before (when it comes to catering to vegans/vegetarians) so honestly, we were expecting the same thing. I think if the poster above read both MINE and MICHAEL'S reviews on the restaurant, she'd understand that we were disappointed for all sorts of reasons, not just because we weren't offered some sort of "luxury" or whatever.
 
Another omnivore here - really enjoying your 'vay-gun' reviews!:thumbsup2

Ohana:eek: what amazing food you were served! TJ is a legend! He obviously rose to the challenge. That tower of vegan loveliness really made me drool!

I loved Tusker House when we went last year - we also found everyone to be friendly and helpful there - and we were astonished at the fantastic choice of food there.

Jeanieblue - I think you were a bit harsh with your assessment of the OPs expectations.

As I stated, I eat everything but I totally admire those who have chosen otherwise according to taste or conscience. IMO it's no different to those who have medical dietry needs.

But the whole point is - this is DISNEY. Everyone is entitled to have high expectations. And usually Disney does not disappoint. They treat everyone like they are special. So I can understand why the OP was so disappointed with the lack of care and consideration they received at Brown Derby.
Keep up the good work!:)
 
This is going to be long winded. Bear with me.

I'm glad that you had a good experience at Ohana. I think it is the exception, not the norm to receive that level of specialty service that seems to only exist at Victoria & Alberts.
It may have set you up for higher expectations and dissapointments.

I agree completely. We knew chef TJ was going to be above and beyond everything else. We originally set it up so that 'Ohana would be our LAST night (as opposed to our first) for that very reason (we didn't want to have this AMAZING meal and then be disappointed by the others), but since chef TJ was not working on our last night there, our first night was really the only ADR we could make.

It is probably wise to not expect specialty treatment to that level at every restaurant, particularly for a personal choice diet that is not medically related.
Can you imagine the time and cost associated with them doing this for every person who walked in?
No wonder the cost of disney dining is going up and up and up.
We are paying the same price and we don't get specialty treatment and don't expect it.

We certainly did not expect chef TJ-like treatment everywhere we went, but I think it is absolutely unfair to blame rising prices/costs on special treatment for vegan/people with allergies. Take 'Ohana for example, it is normally an all you can eat restaurant featuring meat - which is exponentially more expensive than vegetables. I would argue that the average omnivore eating at 'Ohana consumes (and for the sake of this argument, we'll also count food left on the plate that is not eaten as "consumed" since it cannot be re-used) more dollars worth of food than any vegan being treated to Chef TJ's feast. That kind of special treatment does cost money in relation to labor hours, but chef TJ was working like crazy to make up for any lost time spent creating our meal. There was a reason we were at 'Ohana for over two and a half hours - chef TJ has other things he has to do besides prepare special things for us, this is understandable.
In regards to veganism not being medically related and therefore (if I am reading what you are saying correctly) something to be treated less seriously and with less attention, I would pose this question -
do you feel the same way towards religious dietary restrictions (those also being a lifestyle choice and not a medical condition)? What about other lifestyle choices like using silverware? In some asian restaurants that use chopsticks being allotted silverware is a privilege that they may or may not afford - so what then happens to people who don't know how to use chopsticks? There are many other points that can be made, but it comes down to this -
many of us are living in a world that caters to our specific needs and we have become spoiled in this way by assuming the lifestyle we live should be the standard for everyone else. For all its flaws Disney has been supportive in accommodating people who live in ways most of the population does not. I do not believe that Disney or the people they serve as guests should be made to feel guilty for this.
If I am off base with what you are saying, I apologize.

While I agree that a 2 credit restaurant with a good reputation should not have had a chef who was seemingly irritated, you also should not have a sense of entitlement and expect something to be created off-menu especially for you because of your lifestyle choice.
Those of us who have dietary restrictions for medical reasons simply review menus and go to the places where there are easy menu options.
I am assuming when you are at home, you go to the restaurants that have items that fit your needs. You don't walk into every restaurant everywhere else in the world and expect a specially made dinner to be made for you?

Our main beef (no pun intended) with the Brown Derby was that it WAS a 2 credit meal and the worst we experienced our whole trip. No, I do not expect special treatment everywhere I go (not even at Disney) but the kind folks at Disney Dining assured us that in filling out the "special dietary request form" we would have several options wherever we decided to eat. I did not expect the Brown Derby to come up with amazing creations like chef TJ, but I DID expect then to work with us a bit in substituting out meat/cheese for some other food of substance instead of giving us the "well you can order this without the meat and cheese" spiel that any other restaurant we walk into would do - and as much as I understand your point that any normal restaurant I walk into in Detroit is probably not going to cater to my vegan needs, the restaurants at Disneyworld are NOT any random restaurant in Detroit and enjoy a reputation of a higher standard (the Brown Derby and other "signature" restaurants especially)


alright. soapbox dismantled.
 
I loved Tusker House when we went last year - we also found everyone to be friendly and helpful there - and we were astonished at the fantastic choice of food there.

That is actually something we forgot to mention. When Chef Joe at Tusker House told us he would walk us around the buffet to make sure we knew what was and wasn't vegan, we pretty much showered him with thanks. His response was "well hey. we have a good reputation to keep up". Judging from comments like yours (and some others we have seen) I guess he's right!
 
Hi guys, thanks for the reviews! I'm a vegetarian who eats vegan much of the time, so they are of great interest to me. By the way Plasticletters, I 100% agree with everything you said in your post earlier- very well said.
 
Well, this was certainly not meant to create conflict.
Apparantly your review reflected a bit innacurately much like my comment did.

I was a vegetarian for the better part of my college years and have chosen many other food restrictions as a personal choice in my life. So, I am not criticizing personal choice.
I also currently have medical limitations that don't allow me to digest red meat, in addition to some other limitations. I have not eaten red meat in 9 years.

I also am VERY serious when it comes to customer service. I recently completed the Disney Institute Keys to Excellence Program for executive training and I have been to Disney at least once for the past 35 years. I have HIGH expectations of service everywhere including Disney.

As I stated in my post earlier, the Ohana experience was a set up for further disappointment. And I do expect more of a better attitude from any employee at Disney than you received from the Chef at BD. However, as it seemed to come across in the review, you were expecting other options to be offered when you didn't jump on the pointed out limited suggestions of the chef. I understand that being a disappointment, but the Chefs do have a limited resource of time.

It read, to me, as a bit of self-entitlement to special service probably brought on by the amazing experience at Ohana...mere human nature. But the expectation to receive anything other than a basic modification at any restaurant at Disney is a potential set up for disappointment.
You did your research about a lot of menu options that would be available for you at Disney, but perhaps BD was a poor choice for your personal dietary choices.


If the food was of poor quality (despite the service) that needs to be told to Disney so that doesn't occur in the future. I didn't see anything in the review about mentioning dissatisfaction with the quality of the food to your server or the chef. That would be important to do. You may have been offered more of the tofu that you liked or something additional.

I suggest that you email Disney and let them know of the experience. The only way for them to improve is to let them know.
But, I also suggest that in the same message you let them know of the amazing service that you received from Chef TJ.

Like I said, it wasn't meant to create conflict. It came off to me apparently different than you intended.
 
Well, this was certainly not meant to create conflict.
Apparantly your review reflected a bit innacurately much like my comment did.

Understood. No hard feelings.

I do however think it's rather good that a misunderstanding can sometimes bring out things that on occasion need to be said. I'd say we both accomplished something fairly positive in that light.

I suggest that you email Disney and let them know of the experience. The only way for them to improve is to let them know.
But, I also suggest that in the same message you let them know of the amazing service that you received from Chef TJ.

We fully intend to do both. We want to send chef TJ our picture with him too :)
 
at least they could have put a little tomato or something in the salad:confused3 at the Brown Derby. It looked sad.

I am enjoying your reviews. Although I am a meat eater, I do enjoy reading your reviews.
 
We were told that this is true. Chef TJ seems to have Fridays and Saturdays off (we actually abandoned our original schedule so that we could have Chef TJ, as our initial plans were to eat there on a Friday). I would still keep that ADR though (especially if you plan to use the dietary request line and let 'Ohana know you are coming ahead of time) because from what I read in Andrea's review (http://www.disboards.com/showthread.php?t=2180199&page=8) the other chef at 'Ohana treats vegans rather well too.

I'm not sure what chef was working when Andrea went, but we were there on 8/28 for dinner and Chef Steven was working. If you are a vegan/vegetarian and he's working on the night you have an ADR, CANCEL IT!!!

Some background...this was our first visit to Ohana and was really hoping Chef TJ would be there. I noted on our ADR that I'm a vegetarian, confirmed several times before our trip and even stopped by the Poly the day of our ADR to re-re-reconfirm. When we were seated, I mentioned it to our server who replied with "Chef TJ isn't here. Chef Steven is here. They are like night and day. Good luck." Five minutes later, another server literally threw a bowl of chicken wings at me and said "Here you go!" I explained to him that I'm a vegetarian and he said "Oh. Well, I don't know what you're gonna get then. The chef doesn't really like to do that kind of thing." I mentioned Chef TJ and he said "Well, Chef TJ likes to do vegetarian food. This chef - he doesn't like to be bothered."

Based on the atrocious meal I was served, it was very obvious Chef Steven didn't want to be bothered. I was served a salad bowl sized portion of cubed fried tofu (that was dry and shriveled) drenched in a horribly sweet sauce and topped with an enormous scoop of undercooked rice. While I didn't expect a grand array of vegetarian dishes, I expected something that would be better than bad Chinese food from the local mall's food court. Might be acceptable if you are getting free dining, but we weren't. Who wants to pay $80 for that?

We tried to speak with a manager, but couldn't locate one. We ended up speaking with the manager at Kona Cafe, but his only response was "you should have eaten here instead". We'll never go back.
 
I am enjoying reading your reviews. We are going to WDW in November, and my sis in law is a veggie girl. I like knowing which places I should recommend to her!

Sadly, our Ohana day is booked on a Saturday. We went there last year and it wasn't her favorite, so I don't think she has high expectations for it this year.
 
Awesome reviews! My bf is vegetarian and we've booked Ohana in the hopes of getting Chef TJ (he was amazing to us in Boma in 2007 and made my bf a huge stirfry and deep-fried Oreos!) Our ADR is on a Sunday so I have my fingers crossed :goodvibes FWIW, my bf didn't like the tofu dish at HBD either and they were one of the places that was quite dismissive of him being vegetarian. Most other places were excellent and talked him through the menu, offered to make entree size portions of appetiser dishes, offered to sub tofu for meat etc.
 
We tried to speak with a manager, but couldn't locate one. We ended up speaking with the manager at Kona Cafe, but his only response was "you should have eaten here instead". We'll never go back.

Have you tried contacting Disney about this? This is very unacceptable and doesn't seem very characteristic of them.
 
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