I'll have to print that out for the next visit, because for the past few years that has NOT been the case ot OKW. Instead of the size of the room they go by the number of people, and give you ONE towel each, which means for the two of us we only get 2 towels. When I have long hair especially this is not enough, because if I don't wrap up my hair in one towel, it drips and I can't get dry with the other.
Then there was last time when the jacuzzi was broken and when the engineer finally came to fix it, he used our towels to clean up his "mess" and they did not replace them, necessitating even more time on the phone and waiting around when I wanted a shower.
I have noticed if you have your towels in the washer when trash-and-towel comes, they won't take away your old towels, but they will if they are left in the bathrooms.