Tour Guide Mike

[dawnball]

Now I agree, that a highly professional organization may have off-site redundant servers mirroring a home server. Yes, ads for companies offering this service hit my desk in each issue of e-week ... but I only know of two companies in my localle which actually use this type service. That's two fortune 200 companies, not a small private company with maybe a dozen employees. Realistically, I wouldn't think this would be in the budget for such an organization -- unless we're all willing to pony up $200+ per membership annually. Anyone?

Redundant servers (particularly for a website like TGM) really are cheap. I have one client who doesn't use redundant servers. Most of our clients are small businesses with under 2 dozen (frequently under 5) clients. I would anticipate that it would be in the budget for such an organization - but may not have been considered because most companies don't consider the need until a situation like this arises. However, I recall from subscribing to TGM that he does have budget problems.


As for geekage - there could be 50 million things gone wrong, and none of us have enough information to diagnose it from a distance. It sounds like accurately diagnosing it with root and physical access is proving difficult. No fun for the geeks, or poor Mike.

 

[luvgrumpy]

What do you think of seagate drives?

 

[DisneyDad in PA]

What about World Drive?

 

[Going to Disney!]

Waiting to get my TGM fix with you all!
Rhonda

 

[PiperG]

I am waiting for TGM to come back up as well.

 

[saffy]

Well, I see that TGM STILL isn't up!

I was hoping to be able to log on and tell whoever was asking for DL maps (was it Ken?) that I managed to "drag" myself there tonight and get both DL and DCA maps, and a times guide (which I know won't be valid when you're going, but still might help).

If you want to pm me here with your address, I'll send it off. Or, we can wait til TGM comes back up and i'll post there, too....

 

[saffy]

Whatever the issue is, it is not DNS or Internet related:

Pinging www.tourguidemike.com [209.208.13.154] with 32 bytes of data:

Reply from 209.208.13.154: bytes=32 time=94ms TTL=112
Reply from 209.208.13.154: bytes=32 time=100ms TTL=112
Reply from 209.208.13.154: bytes=32 time=71ms TTL=112
Reply from 209.208.13.154: bytes=32 time=66ms TTL=112
.
.
.
17 119 ms 83 ms 105 ms andc-vl-1-csw-5.atlantic.net [69.28.65.34]
18 62 ms 60 ms 65 ms tourguidemike.com [209.208.13.154]

Trace complete.

Was that English?

 

[mb168]

I work for an ecommerce company with quite a few multi million dollar clients running on our load balanced servers in a Tier 1 data center with backup power, but we still only have the one data center. If the room caught fire, our sites would all be down too until we could repoint to somewhere else and reload all the sites. Everyone think the internet is some magical thing that just always works.

Whatever is the problem, I'm sure that as soon as it's fixed, TGM will be looking to make sure that it doesn't happen again. Lessons are learned through failures. This will make TGM better for everyone.

 

[MissMichelle]

Hello and good morning fellow TGM'ers!!! Hopefully it'll come back up sometime today as we are all in need of the "fix". Try not to stress....I hope those leaving soon get all the last minute info they need before they go. Only 6 months 2 weeks and 6 days for me to plan yah know! hehe.

 

[JillL.]

wow! what a nightmare this be for staff at tgm~hope you guys get it worked out soon. I'd offer help but this is the best i could do
I'm missing my fix too..
hang in there guys!

 

[jjdurrant]

TGM can't be running IIS6.. that never fails.

 

[desamnik]

I guess I'm glad its not JUST me! I was about to start a new thread and then I found this one!

Maybe today????

 

[ekball]

Let me just dumb things down for a moment here......

All techie talk aside, this STINKS!!! Not the end of the world, but I sure wish TGM were up and running!!!! (not because my trip is anytime soon, only because I'm an addict and I need my fix) I sure hope that because of this little glitch TGM has plenty of time to sit down with the Sept. hours and come up with his best days picks asap - like, as soon as the site is back up maybe?!?

 

[babar41]

I too am sorry that TGM is having problems. My oldest daughter owns a company that designs, maintains and implements websites. I know how rough it is when a server crashes. I am sure TGM is doing everything they can to get up as quickly as they can. Remember folks, every minute the site is down represents $$ lossed to TGM.

It is frustrating when our phones go down and it takes a day or two for the repairman to come. It is frustrating when you have an appliance break and it is only a month or two old and again, you have to wait a day or two (or a week!) for a repairman. It's frustrating to have dropped cell phone calls when you haven't moved an inch or to have dead areas where you can't make a call. Or how about when the winds take down your power lines? I could go on and on and on, but I'm sure you get the idea. Sometimes life is just frustrating.

For those of you with a vacation in a day or two that were wanting last minute information, I'm sorry you couldn't get it. Go with the knowledge you have and I'm sure you'll have a wonderful time.

For those who just signed up when the site went down, please know this is not SOP for TGM. Give him a chance before asking for your refund, you'll be glad you did. He really does have some great tips and info.

For those who want a refund, just ask for it. TGM is supposed to have a wonderful refund policy and I'm sure you will get your $'s back ASAP.

For everyone else, I'm sure the site will be back soon, and until it is enjoy the Dis board. I'm sure this board can help you get your Disney fix. Have a great day everyone!

 

[Logans_Dad]

OK, no more lurking for me.

15 days to go, trip and park tours already planned (but finalized? ) so I'm not in major panic mode.

But having said that, it does surprise me that TGMike didn't take to heart the lessons from the last (and fairly recent) crash.

Hopefully, they'll be back up and running before we go...

 

[DisneyMommaTGM'er]

Oh, boy. If Mike were here I'd give him a hug!! He must be going nuts over this! Wow...it's been almost 2 days since the site went down. I have to admit that this is nothing compared to my oven being out for 2 weeks though!!
Maybe Ken will have another update for us soon!! (hint, hint!! )

Dana

 

[Marjol]

I always like seeing "You have .... days left" on TGM... I missed my "66" and "65"

I hope the site will be up soon again!

 

[d4est]

<--- geek and couldn't understand. Lost my secret decoder. Think the boss threw it out with the leg lamp.

That decoder wouldn't have done the trick anyway. Little Orphan Annie doesn't do internet garble.

 

[reelmom]

I'm guessing they still haven't located the problem! I'm also glad to know that I'm not the only one who "needs" a little Mike in my life!! LOL!! Our last trip, DH finally told me I was not allowed to bring "Mike" to bed anymore!! I've been much better this time around, but will be tempted to pop online throughout this evening to see if TGM site is up yet!!! Happy Planning!

Dana

Your Dh sounds like mine. He was telling our non-Disney friends(You know the ones,"Why do you always go to Disney. That must get old. I don't understand why you go there?) that he was starting to worry about this guy named Mike I kept talking about.

 

[piglet&potatohead]

I am having TGM withdrawal!!! I hope they get everything back up and running soon! Maybe now I will actually get things done on my "to do" list Good luck to all of you leaving soon & have a great trip!