Tour Guide Mike

[Funwith4kids]

Oh I'm sure he's waaaaay more upset about it than any of us. That website is not our livelihood. It goes into the category of "minor inconvenience" for me. I hope all of you fellow TGMers who are up against deadlines find all the info you need somewhere.

I agree. The biggest impact is on TGM's business. If it is a big enough impact, he may decide to pay for more services from his server providers, like failover or mirroring functionality. However, these can be very expensive options.

For the rest of us, it is an inconvience as we can't get a "daily fix". It's the vacationers that are soon leaving that need to complete their planning that are the most impacted group of users. I hope you are able to finish, but keep it in perspective - it's the not the end of the world, Disney will still be open, and have a good time. Also ask for a refund as others stated.

I am in the same boat as we leave soon for our trip........ and are waiting got TGM........

 

[2infinityandbeyond]

My DH is happy it's down. He says it should go down more often!

I scrubbed a wall in the kitchen, scrubbed pots and pans, and cleaned up the yard today!

I discovered that there are four other people living with me. I even talked to them.

 

[harleyquinn]

I discovered that there are four other people living with me. I even talked to them.

Very Nice!

 

[DisneyMama629]

I need my TGM, I need it now!!! I just added two more days to our trip because of a new airline that is flying to Orlando from here for much cheaper. Except it flies into Sanford instead of MCO. I need TGM advice about it. I need to book Cirque and a tour. I need TGM advice.

 

[Jessmela]

Oh Krista, two more days, how sad More importantly TGM needs to get up soon so we're all prepped and ready to vote for you

I actually made a real dinner tonight-- not PB&J and soup for the third time this week. And I even went grocery shopping.

 

[Allison]

I need my TGM, I need it now!!! I just added two more days to our trip because of a new airline that is flying to Orlando from here for much cheaper. Except it flies into Sanford instead of MCO. I need TGM advice about it. I need to book Cirque and a tour. I need TGM advice.

Well, I've flown into Sanford three times, I can give you Tour Guide Allison advice about it. I've seen Cirque and I've also used TGM. What more do you need?

 

[jcemom]

I discovered that there are four other people living with me. I even talked to them.

 

[calgarygary]

I just spoke with TourGuideMiKE and they think they have the server problem identified. If they are right, the site should be back up in a couple of hours. If they're wrong............

Ken

By now I presume they are working on other plans? With the lack of information and the apparent failure to back up their information and systems, I would be very concerned about a lot more than just my TGM membership. Do we know if this was just a hardware failure or an attack on their web business?

 

[jjdurrant]

Whatever the issue is, it is not DNS or Internet related:

Pinging www.tourguidemike.com [209.208.13.154] with 32 bytes of data:

Reply from 209.208.13.154: bytes=32 time=94ms TTL=112
Reply from 209.208.13.154: bytes=32 time=100ms TTL=112
Reply from 209.208.13.154: bytes=32 time=71ms TTL=112
Reply from 209.208.13.154: bytes=32 time=66ms TTL=112

Ping statistics for 209.208.13.154:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 100ms, Average = 82ms

C:\Documents and Settings\>tracert www.tourguidemike.com

Tracing route to www.tourguidemike.com [209.208.13.154]
over a maximum of 30 hops:

1 46 ms 3 ms 3 ms 192.168.0.1
2 36 ms 25 ms 9 ms c-3-0-ubr04.newport.mn.minn.comcast.net [73.114.
56.1]
3 100 ms 10 ms * 68.87.177.161
4 10 ms 23 ms 26 ms te-8-1-ur02.sims.mn.minn.comcast.net [68.87.174.
81]
5 16 ms 14 ms 37 ms te-8-3-ur01.sims.mn.minn.comcast.net [68.87.174.
77]
6 * * 48 ms te-8-1-ar01.roseville.mn.minn.comcast.net [68.87
.174.73]
7 104 ms 27 ms 66 ms 12.116.107.197
8 76 ms 77 ms 76 ms tbr2032101.sl9mo.ip.att.net [12.122.112.66]
9 60 ms 90 ms 93 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
10 40 ms 37 ms 58 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
11 40 ms 70 ms 69 ms 192.205.33.186
12 62 ms 36 ms 65 ms ae-32-56.ebr2.Chicago1.Level3.net [4.68.101.190]

13 74 ms 53 ms 53 ms ae-3.ebr2.Atlanta2.Level3.net [4.69.132.74]
14 91 ms 60 ms 49 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]

15 96 ms 65 ms 92 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
16 73 ms 57 ms 117 ms unknown.Level3.net [63.209.98.66]
17 119 ms 83 ms 105 ms andc-vl-1-csw-5.atlantic.net [69.28.65.34]
18 62 ms 60 ms 65 ms tourguidemike.com [209.208.13.154]

Trace complete.

 

[Zippa D Doodah]

Whatever the issue is, it is not DNS or Internet related:

Pinging www.tourguidemike.com [209.208.13.154] with 32 bytes of data:

Reply from 209.208.13.154: bytes=32 time=94ms TTL=112
Reply from 209.208.13.154: bytes=32 time=100ms TTL=112
Reply from 209.208.13.154: bytes=32 time=71ms TTL=112
Reply from 209.208.13.154: bytes=32 time=66ms TTL=112

Ping statistics for 209.208.13.154:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 100ms, Average = 82ms

C:\Documents and Settings\>tracert www.tourguidemike.com

Tracing route to www.tourguidemike.com [209.208.13.154]
over a maximum of 30 hops:

1 46 ms 3 ms 3 ms 192.168.0.1
2 36 ms 25 ms 9 ms c-3-0-ubr04.newport.mn.minn.comcast.net [73.114.
56.1]
3 100 ms 10 ms * 68.87.177.161
4 10 ms 23 ms 26 ms te-8-1-ur02.sims.mn.minn.comcast.net [68.87.174.
81]
5 16 ms 14 ms 37 ms te-8-3-ur01.sims.mn.minn.comcast.net [68.87.174.
77]
6 * * 48 ms te-8-1-ar01.roseville.mn.minn.comcast.net [68.87
.174.73]
7 104 ms 27 ms 66 ms 12.116.107.197
8 76 ms 77 ms 76 ms tbr2032101.sl9mo.ip.att.net [12.122.112.66]
9 60 ms 90 ms 93 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
10 40 ms 37 ms 58 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
11 40 ms 70 ms 69 ms 192.205.33.186
12 62 ms 36 ms 65 ms ae-32-56.ebr2.Chicago1.Level3.net [4.68.101.190]

13 74 ms 53 ms 53 ms ae-3.ebr2.Atlanta2.Level3.net [4.69.132.74]
14 91 ms 60 ms 49 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]

15 96 ms 65 ms 92 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
16 73 ms 57 ms 117 ms unknown.Level3.net [63.209.98.66]
17 119 ms 83 ms 105 ms andc-vl-1-csw-5.atlantic.net [69.28.65.34]
18 62 ms 60 ms 65 ms tourguidemike.com [209.208.13.154]

Trace complete.

To quote Hurley from Lost, "If you were speaking English I still wouldn't understand you." Sounds like you have some insight into what's going on, or what's NOT going on. Not internet related?

 

[Sleeping~Beauty]

Just coming in to say hi to all the TGMers. Can't wait for the sight to be back up.

 

[jjdurrant]

To quote Hurley from Lost, "If you were speaking English I still wouldn't understand you." Sounds like you have some insight into what's going on, or what's NOT going on. Not internet related?

HA! The other geeks here will be able to relate and decipher my post.

 

[mom2zoejane]

See, I knew I should have printed out every page I've already looked at. Hope its back up soon.....Leaving in 17 days.

I was just getting ready to compile all the most important stuff and tips. For now, I'll just surf the boards for some fantastic tips.

 

[Funwith4kids]

HA! The other geeks here will be able to relate and decipher my post.

<--- geek and couldn't understand. Lost my secret decoder. Think the boss threw it out with the leg lamp.

 

[NicksTgrMom]

HA! The other geeks here will be able to relate and decipher my post.

In English, the server is up. [fingers crossed] Maybe they are restoring the backup tape. Course, first they have to find the software for the backup and install it...get the last known good backup tape ... it could be a while. Then again, who knows if they had all the software dug out once the hardware started working.

 

[Servants of Evan]

By pinging the server, you're able to see if the internet reaches that particular device or at least the gateway. If it does, you know the lines between the outside world and the point of entry are working -- no one has cut the lines (falling trees, backhoe, jackhammer, etc). So, it's not the internet's fault... The problem lies somewhere in that particular server/gateway/location. Now I agree, that a highly professional organization may have off-site redundant servers mirroring a home server. Yes, ads for companies offering this service hit my desk in each issue of e-week ... but I only know of two companies in my localle which actually use this type service. That's two fortune 200 companies, not a small private company with maybe a dozen employees. Realistically, I wouldn't think this would be in the budget for such an organization -- unless we're all willing to pony up $200+ per membership annually. Anyone?

 

[Funwith4kids]

Nothing better than testing disaster recovery in production!

 

[NicksTgrMom]

Now I agree, that a highly professional organization may have off-site redundant servers mirroring a home server. Yes, ads for companies offering this service hit my desk in each issue of e-week ... but I only know of two companies in my localle which actually use this type service. That's two fortune 200 companies, not a small private company with maybe a dozen employees. Realistically, I wouldn't think this would be in the budget for such an organization -- unless we're all willing to pony up $200+ per membership annually. Anyone?

I work for an accounting firm ranked in the top 10...we don't have redundant servers in our offices.
My office was down intermittently for 4 days waiting for parts from Dell -- two drives on a RAID went at the same time. It was not pretty.

Knocking on wood, not this tax season

 

[leonger]

Basically the machine that holds (or used to hold or is supposed to hold) the TGM website is up, as it is replying to a "are you there" request across the internet.

</Begin geeky talk>Me thinks IIS or Apache is down though, as port 80 isn't responding. Hopefully they realize this and can restart the service. Even more hopefully is it's not a dead box and they're rebuilding or building a new one to take its place.</End geeky talk>

<--- geek and couldn't understand. Lost my secret decoder. Think the boss threw it out with the leg lamp.

 

[Servants of Evan]

You're not alone. For our office of 35 people and close to 80 machines, I know off-site isn't going to happen. We run a raid-10 web/mail server, and I've had a few drive failures which have not been fun... Even with the redundancy of mirrored drives, it can still grind things to a halt. The raid function isn't just to keep on working with a failure, but to save that data from being lost. If it's critical data, you don't continue "business as usual" until you re-mirror the functioning drive -- you just don't want to take that chance of dual failure. We had that happen with a non-linear editing system (which went belly up) and when questioned, the operator had received the notification that a drive had failed, but wanted to finish a particular project. Sadly, the mirrored drive failed around 4 hours later costing far more in time and lost productivity than simply stopping to repair the problem... (Ask me later what I think about seagate drives...).