OH MY FREAKING GAWWWDDD!!!!
I have just spent an HOUR from hell on the phone trying to confirm ADRs made for September.
I won't bore you all senseless with the details, but will tell you that the new system is horrible, rotten, awful and hateful.
They could not pull up the TEN ADRs I made this morning by name, OR CONFIRMATION NUMBER!!!! Finally, they found six of them and then tried to tell me the remaining four weren't going to be found as they were "too far out" (linked to a reservation for a stay) which ultimately ended up not being true as the did find them.
I had to insist on a supervisor to a reservationist who insisted there was none. Finally, when he couldn't find the remaining four USING THE CONFIRMATION NUMBERS, he gave in and suddenly a supervisor was contacted.
Shoot me if I ever, ever decide to go back to recheck anything, ok? Just shoot me stone cold dead.