DVC~OKW~96
<font color=green>I'm not big on gold as a color.
- Joined
- Aug 20, 2000
- Messages
- 6,577
OK, so this isn't the first time I've complained here about the problems with getting an ADR for a given restaurant.
Recently, when staying at OKW during Gay Days weekend, we tried going through the concierge there for an ADR for Saturday evening at Cape May.
We stopped by around 6:00 pm. The concierge a very nice man, told us that he could only make an ADR for two or more hours "out" REGARDLESS of whether there was an earlier time to be served or NOT! The new system forces them into a two hour delay. His explanation was that the new system requires that to give people time to use Disney transport to get to where they are going. We explained we had our own car...no matter. We thanked him and left without an ADR, intending to head to Raglan Road.
We decided to stop by Cape May just to see if by any wild chance for the first time in over two years we might be able to walk up. We went in and the place was DEAD.
Yeah. That new system is working reallllly well.
We were able to be seated, of course and the place didn't pick up until about 8:00. That makes a bit of sense if you look at some simple social behaviors, eh? People who start to think about dinner may be doing so around 5:00 pm or so. They want to eat between 5:00 and 7:00 (for the most part). If they have to wait for an ADR for two hours minimum, they are going to do something else for dinner. Not an entire answer but a partial one, I'll bet.
Fast forward to this weekend. One of "our boys" is visiting with his little guy. He's here to do SWW so I call Disney Dining hoping to get an ADR so that we can have dinner at DHS, something we've never done!
I was told by the reservationist that there was nothing available at all in any full service or buffet at DHS except for two places (Hollywood and Vine and 50's Prime time) with times of 4:10 and 4:55. No thanks. (By the way, that dude was seriously nasty...totally unprofessional and NOT Disney, never happened before, but sheesh he needs a new job).
Anyway. We walk up to Hollywood and Vine around 6:00 pm. SURE! Come on IN!!! The place is DEAD.
We ended up not going in as "our boy" loves Cape May and yep, you guessed it we went over there and were seated on a walk in AGAIN!
So, not sure what the heck is going on with the new reservation system, but for us local, spur of the moment walk up diners, it's great!!! LOL.
Oh, and Wednesday evening (June 10) we were at YSH for the wife's Mother's birthday dinner... yep, you guessed it, between the hours of 6-8 very slow...
So, now we are going to try and walk in to California Grill for the wife's birthday. I'm hoping that whatever is "wrong" with the new system lasts until August! LOL!
Recently, when staying at OKW during Gay Days weekend, we tried going through the concierge there for an ADR for Saturday evening at Cape May.
We stopped by around 6:00 pm. The concierge a very nice man, told us that he could only make an ADR for two or more hours "out" REGARDLESS of whether there was an earlier time to be served or NOT! The new system forces them into a two hour delay. His explanation was that the new system requires that to give people time to use Disney transport to get to where they are going. We explained we had our own car...no matter. We thanked him and left without an ADR, intending to head to Raglan Road.
We decided to stop by Cape May just to see if by any wild chance for the first time in over two years we might be able to walk up. We went in and the place was DEAD.
Yeah. That new system is working reallllly well.
We were able to be seated, of course and the place didn't pick up until about 8:00. That makes a bit of sense if you look at some simple social behaviors, eh? People who start to think about dinner may be doing so around 5:00 pm or so. They want to eat between 5:00 and 7:00 (for the most part). If they have to wait for an ADR for two hours minimum, they are going to do something else for dinner. Not an entire answer but a partial one, I'll bet.Fast forward to this weekend. One of "our boys" is visiting with his little guy. He's here to do SWW so I call Disney Dining hoping to get an ADR so that we can have dinner at DHS, something we've never done!
I was told by the reservationist that there was nothing available at all in any full service or buffet at DHS except for two places (Hollywood and Vine and 50's Prime time) with times of 4:10 and 4:55. No thanks. (By the way, that dude was seriously nasty...totally unprofessional and NOT Disney, never happened before, but sheesh he needs a new job).Anyway. We walk up to Hollywood and Vine around 6:00 pm. SURE! Come on IN!!! The place is DEAD.
We ended up not going in as "our boy" loves Cape May and yep, you guessed it we went over there and were seated on a walk in AGAIN!
So, not sure what the heck is going on with the new reservation system, but for us local, spur of the moment walk up diners, it's great!!! LOL.
Oh, and Wednesday evening (June 10) we were at YSH for the wife's Mother's birthday dinner... yep, you guessed it, between the hours of 6-8 very slow...
So, now we are going to try and walk in to California Grill for the wife's birthday. I'm hoping that whatever is "wrong" with the new system lasts until August! LOL!
So I called Dining and fixed it, which went much better than I though it might. When I was on the phone with IPO yesterday I mentioned it, and the guy was shocked that the system allowed her to book and ADR against a hotel ressie that ended almost a month BEFORE that ADR! 
I called to take those 10 off, then one group of 5 said they MIGHT not be changing so I had to add them back on. That ended up shifting our ADR by 15 minutes earlier, which is a pain. Since I already had the poor IPO guy on the phone I asked about availability for yet another night. Depending on what search terms he put in, different things would come up. Instead of offering us whatever was available, it would offer tables here and there. If we changed the search terms, other things would pop up. It is big on surprising people. 
