Totally ticked at Spiegel!!!

[CathrynRose]

Well, after a week of calls - with no straight answers (yes, its been shipped, yes your card has been charged) I still have no suit - and no real answer.

Then today (see the emails - starting at the bottom...up)

It's sold out (no its not we have plenty!)- it's been shipped (it hasnt)- ive been charged (I havent)- it's been invoiced. IM SO MAD!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This is now the THIRD request for customer service I have requested from you.

I just got off the phone with Sherri whom stated my credit card had been declined.
Strangely enough, this is following me rec'vg a confirmation via regular mail, that
the item had been shipped, and numerous calls of being told my card WAS charged
(after *I* corrected you all, by letting you know it had not been charged) and that said
item was shipped.

This is a poor, poor way to operate and try to cover YOUR mistake. After a week's
worth of telephone calls, and being told my card WAS charged and the item WAS shipped,
how dare you cover your mistake by now stating my credit card was declined.

If a mistake had been made - thats fine, be honest about it. I work in the technical field. I
realize mistakes with systems happen often - but this truly takes the cake.

I expect a reply, immediately.

~Cathryn







Date: Mon, 1 May 2006 11:09:10 -0700 (PDT)
From: "Cathryn > Add to Address Book Add Mobile Alert

Subject: Fwd: Spiegel order confirmation
To: yourorder@spiegel.com


This is the 2nd request for Customer Service I have requested. PLEASE see below forwarded email.

I am becoming quite upset about this entire thing.

If it is necessary for me to order elsewhere, then that is not a problem.

~Cathryn Augustine
________________________________________
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Forwarded Message [ Download File | Save to Yahoo! Briefcase ]
Date: Fri, 28 Apr 2006 10:51:26 -0700 (PDT)
From: "Cathryn >
Subject: Fwd: Spiegel order confirmation
To: yourorder@spiegel.com
HTML Attachment [ Download File | Save to Yahoo! Briefcase ]


Note: forwarded message attached.

Good Afternoon ~

I really need someone to investigate my below order.

This was originally placed first thing Monday morning - I rec'vd no notification/confirmation until yesterday (below) which showed as 'sold out'

If I take the below confirmation #'s and enter them into Speigel.com - it shows as shipped. When I called your 800 CS # - it shows as "invoice" / not shipped.

And to add more confusion to the above mess - My credit card has not been charged, at all. Which leads me to believe there is an issue somewhere along the line.

I need clarification, confirmation and shipping of this order ASAP. I'm becoming a bit frustrated, as you can imagine. This item was ordered 5 days ago, and I still cant figure out where it is, whats going on with it - or anything.

I'm quite upset about this. Can you please take a look at this transaction and give me a straight answer?

Thank you so much~
Cathryn
Day:
Eve:
________________________________________
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Forwarded Message

To: .COM
From: yourorder@spiegel.com
Subject: Spiegel order confirmation
Date: Thu, 27 Apr 2006 16:31:01 -0400
Text Attachment [ Download File | Save to Yahoo! Briefcase ]

Dear CATHRYN ,

Thank you for ordering from www.spiegel.com. Below,
please find a summary of your order. Pending credit card
authorization, we will ship all available items and charge
your card as they are shipped. All in-stock items will arrive
within the next 3-7 business days, if you chose standard
shipping method.


CUSTOMER NUMBER :
INVOICE NUMBER :

BILLING INFORMATION: CATHRYN AUGUSTINE

ORDER DETAIL:

COLOR/ITEM ITEM# SIZE PRICE QTY STATUS
-------------------------- --------- ----- ------- ---
----------
YD C7713 10 - 1 SOLD
OUT


TOTAL CHARGES & PAYMENTS (in U.S. Currency):

Merchandise Total : $ 0.00

Available Merchandise Total : $ 0.00
Handling/Shipping : 0.00
Sales Tax : 0.00
---------
Total amount charged to your card : $ 0.00


For any inquiries or information regarding backordered or
sold out items, please email our Customer Service associates
at yourorder@spiegel.com or call 1-800-462-4789. Be
sure to include your customer # in any correspondence
regarding this order. You can also log on to our
interactive customer service tool at www.spiegel.com
to find quick answers to your questions.


Sincerely,

Interactive Media Department
Spiegel
www.spiegel.com



Note: forwarded message attached.

 

[stevenpensacola]

"Spiegel...
Chicago, Illinois,
60609"

sorry, every time I hear or see "spiegel" this is what pops in my head...from watching too much "Lets Make a Deal" when I was a kid.