Total Nightmare @ Disney

[minandmick]

it may help stop the same situation for someone else.

Exactly!

 

[BigGreen73]

If upgrade from value to deluxe cannot compensate 2 days of inconvenience, then I do not know what can. Time cannot be returned but making the rest of the stay(8 more days) more comfortable is a big deal. What else could be done, firing everyone envolved, closing resort, public execution of maintanance crew? Seriously, situation was handled pretty well ($2,000 upgrade). It does not matter if OP did not plan booking deluxe and was OK with value, OP definitely had more comfort at villa and that is the point.

Sorry, have to play the other side on this one. If someone (and their family) spend little to no time at their resport in their rooms, what kind of compensation is an upgrade to a deluxe for 2 days of inconvenience? No much. There are other reasons beside cost that guests stay at a value. If they're not going to spend the time in the room or at the resort, why pay the extra $$$.

Anyway, post comes across a little sarcastic. Yes, some people just like to complain and nothing will make them happy just like to some, Disney can do no wrong and they post as such.

No worries though, I don't see this thread staying open for too much longer..

 

[WDSearcher]

You have every right to send in a letter for the way your first two days were butchered, the series of events were inexcusable. You had to have felt snake bit when every where you turned major mistakes were made. Obviously though they knew how badly they botched the first part of your stay or they wouldn't have moved you from All Stars to a 2 BDR Villa, I hope that helped enhance the rest of your stay!

Although, based on what the OP wrote, I don't see how "every where they turned major mistakes were made." They had problems with their KTTW cards and they had a maintenance problem. Two major mistakes, yes. But it's not like all the CMs in the parks were mean and the rides all broke down and the characters were rude and the food was bad. (At least, as far as we know.) That's the problem with complaints. One person can say, "I had a lousy meal at Restaurant X" and all of a sudden people are saying, "All the food at Disney sucks!"

 

[si-am]

Sorry, have to play the other side on this one. If someone (and their family) spend little to no time at their resport in their rooms, what kind of compensation is an upgrade to a deluxe for 2 days of inconvenience? No much. There are other reasons beside cost that guests stay at a value. If they're not going to spend the time in the room or at the resort, why pay the extra $$$.

Anyway, post comes across a little sarcastic. Yes, some people just like to complain and nothing will make them happy just like to some, Disney can do no wrong and they post as such.

No worries though, I don't see this thread staying open for too much longer..

PLUS... an "upgrade" to SSR might not really be a great thing to a lot of people. The transportation is pretty terrible from what I've heard, and it's not a place that holds a lot of appeal to me personally.

 

[Rhongepooh]

OK...I guess I could share one of my few nightmare stories from Disney:

One trip went very badly...first, the entire trip I never got a towel animal, someone in an electric cart ran into my foot, I had to walk through a smoking spot and couldn't breathe, someone cut in line on a ride way up in front of me, someone tried to hold a spot on the ropes for the parade, I got something from the counter service that wasn't up to Michelin guide standards, some people near me weren't wearing deodorant, a ride was closed for refurb that I wanted to go on, there were some screaming kids not being controlled by their parents. It was crazy!

 

[KellyNY]

Sorry, have to play the other side on this one. If someone (and their family) spend little to no time at their resport in their rooms, what kind of compensation is an upgrade to a deluxe for 2 days of inconvenience? No much. There are other reasons beside cost that guests stay at a value. If they're not going to spend the time in the room or at the resort, why pay the extra $$$.

Anyway, post comes across a little sarcastic. Yes, some people just like to complain and nothing will make them happy just like to some, Disney can do no wrong and they post as such.

No worries though, I don't see this thread staying open for too much longer..

I think the very fact that villa got more space then 270ft is already compensation for 24 hours of inconvenience, even if you only plan to sleep there, there is more space to simply turn around that counts in my book. If this is not much of compensation then what is.

 

[DisGirl23]

Sorry, have to play the other side on this one. If someone (and their family) spend little to no time at their resport in their rooms, what kind of compensation is an upgrade to a deluxe for 2 days of inconvenience? No much. There are other reasons beside cost that guests stay at a value. If they're not going to spend the time in the room or at the resort, why pay the extra $$$.

I will be the first to say that I cannot afford to stay at a deluxe villa without going into debt. So, I stay where I can afford to without charging. Even if I was just relaxing at the end of a long day, sleeping, showering and out the door, I'd still love to stay at a villa. So, for me it would be a great compensation.
I stayed at SSR years ago for a weekend film festival (when it was Disney Institute) and loved it! I can still picture the villa perfectly...
What makes up to one person, will not make up to another. How would you suggest they compensate? I can guarantee that what you'd like, someone else won't. Everyone is different.

 

[WDSearcher]

Sorry, have to play the other side on this one. If someone (and their family) spend little to no time at their resport in their rooms, what kind of compensation is an upgrade to a deluxe for 2 days of inconvenience? No much.

But I don't see anywhere where the OP said it wasn't enough compensation. Did I miss something? OTHER people are saying that they should have gotten something else, but it appeared that the OP was perfectly okay with what was offered.

Bottom line, though, is that if you're not happy with what is being offered, you can always say no to the offer and ask for something else. If getting a different resort doesn't compensate you as you like, then ask for what you think will. If what Disney offers isn't what the Guest wants, but what the Guest wants is reasonable, my guess is that Disney will do what they can to make the Guest happy. But it's still the Guest's place to begin the barter process. I don't know that Disney should be presenting a long list of possible experiences or upgrades for the Guest to choose from.

If you spill some coffee on someone's jacket, you offer to dry clean it for them. You don't pull out a list of other possible things you could do instead. You don't start with, "Oh gosh, I'm sorry. Tell you what -- I can either dry clean your jacket, buy you a coffee, or get you a gift card for the deli across the street".

 

[rie'smom]

IMHO I think a big issue here which many are losing site of is the fact that the OP did not check in until 10pm, seriously how many if any maintenance workers were available who could service the a/c ? I am sure if it was during normal daytime shift hours the problem could have been resolved sooner.

WDW used to have service people available 24/7.

I think the very fact that villa got more space then 270ft is already compensation for 24 hours of inconvenience, even if you only plan to sleep there, there is more space to simply turn around that counts in my book. If this is not much of compensation then what is.

More space doesn't make up for 2 days of aggravation. Their park days were messed up. If I had 6 days and 2 were ruined then 1/3 of the trip was wrecked. It was nice that they tried to make it up to the OP but they can't get back the 2 days lost.
None of us were in the OP's shoes. She/he has every right to their feelings. I'd definitely send an email to WDW to let them know of the problems experienced. By doing this, it may help one of us to have a better trip in the future. Hiding our heads in the sand won't improve quality.

 

[WDSearcher]

WDW used to have service people available 24/7

They still do. But if everyone is already busy when you call, then everyone is already busy when you call. If A/C was out in the OP's room, it's entirely possible it was out in other rooms as well. Doesn't matter how many people you have on a shift if a bunch of people all have problems at the same time. However ... if that was the case, then the Maintenance operator should have relayed that information so that the Guest was not expecting someone to show up immediately.

More space doesn't make up for 2 days of aggravation. Their park days were messed up. If I had 6 days and 2 were ruined then 1/3 of the trip was wrecked. It was nice that they tried to make it up to the OP but they can't get back the 2 days lost.

No ... they can't. Nothing can compensate a guest for two days of aggravation -- two days of lost vacation time. Thankfully, however, Disney doesn't use that as a reason to not offer anything. (Some places would ...)

 

[bluehen]

Quote:
Originally Posted by Suellen
It sounds as though they did what they could to make it up to you. I'm not sure what else would be accomplished by complaining again. I think what you did was the right thing. Complain then and there. They would have had to document WHY they were comping such a large room so I'm willing to bet it is already out there to "use as a case study" as you say.


__________________
How much do you want to bet that the documentation will not match the story we have heard????? Not saying who is right...er ( i know that is not a word but it fits). Also OP has never said complaint. If I had that situation I would want to let management know exactly what happened, and would even state that the resolution was certainly fair.

 

[Suellen]

Just returned from a 10 day visit to Disney --- What a nightmare

Does anyone have a address to send a complaint to Disney.

Thanks

Sorry but yes OP DID say complaint.

I think what this thread really boils down to is how each of us classifies two very specific things:

1. What a "nightmare" is.
2. What an approrpriate compensation is for said "nightmare".

I don't look at two days of extreme inconvience as a reson to classify my whole vacation as a nightmare. Granted I would have been really mad. I am lucky in the aspect that I have a DH who would very clearly, rationally and calmly be the voice of reason that we still had eight days left and let's make the best of it and enjoy what is left. (I had a Hard Rock Hotel employee steal my credit card and charge it up to maxed out while on vacation ~ talk about a nightmare).

2. The answer to this is different for everyone. If OP didn't like this they should simply have said no... that makes nothing up for me because X (I don't like the bus situation, I prefer a value, Instant FP would really better help make up for missed time whatever). To me....SSR would not be fantastic but DH he would be in hog heavan having a room that big instead of Pop. So even to our family it would satisfy one but not the other.

So OP can certainly (obviously) write letter if s/he so desires. Just make sure to be clear, consise and include the good and what exactly the expected outcome of the complaint is (i.e. make managment more aware, get room refund for two nights, use as case study ~ whatever just be specific so they will know what they CAN do that will be acceptable to close this ticket).

So to review response from our family to a move to 2 bedroom at SSR from Pop:

DH:
ME:
DD1 and DD2:

 

[sydneysmom]

is it just me or is anyone else asking what the benefit to keeping this thread open is ?

 

[BigGreen73]

But I don't see anywhere where the OP said it wasn't enough compensation. Did I miss something? OTHER people are saying that they should have gotten something else, but it appeared that the OP was perfectly okay with what was offered.

Bottom line, though, is that if you're not happy with what is being offered, you can always say no to the offer and ask for something else. If getting a different resort doesn't compensate you as you like, then ask for what you think will. If what Disney offers isn't what the Guest wants, but what the Guest wants is reasonable, my guess is that Disney will do what they can to make the Guest happy. But it's still the Guest's place to begin the barter process. I don't know that Disney should be presenting a long list of possible experiences or upgrades for the Guest to choose from.

If you spill some coffee on someone's jacket, you offer to dry clean it for them. You don't pull out a list of other possible things you could do instead. You don't start with, "Oh gosh, I'm sorry. Tell you what -- I can either dry clean your jacket, buy you a coffee, or get you a gift card for the deli across the street".

My comment was directed at the OP. Just towards the poster that noted the comment that upgrading to a Villa for free should have been more than enough comp etc.

What one deems as fair comp another may not.

 

[MastaMind]

is it just me or is anyone else asking what the benefit to keeping this thread open is ?

This is where we can argue semantics and check our tickers!

 

[WDSearcher]

is it just me or is anyone else asking what the benefit to keeping this thread open is ?

Unless someone behaves badly -- or the OP requests it be closed -- the thread will remain open.

No one has gotten really nasty or insulting here, and there is discussion going on. If you don't find a benefit here, then you can certainly skip it. But until the Mods find something in the thread to warrant it being closed, it can stay open indefinitely.

 

[BigGreen73]

WDW used to have service people available 24/7.

More space doesn't make up for 2 days of aggravation. Their park days were messed up. If I had 6 days and 2 were ruined then 1/3 of the trip was wrecked. It was nice that they tried to make it up to the OP but they can't get back the 2 days lost.
None of us were in the OP's shoes. She/he has every right to their feelings. I'd definitely send an email to WDW to let them know of the problems experienced. By doing this, it may help one of us to have a better trip in the future. Hiding our heads in the sand won't improve quality.

PS this thread even about the OP anymore is it? It's more about folks arguing their points of view.

 

[KellyNY]

WDW used to have service people available 24/7.



More space doesn't make up for 2 days of aggravation. Their park days were messed up. If I had 6 days and 2 were ruined then 1/3 of the trip was wrecked. It was nice that they tried to make it up to the OP but they can't get back the 2 days lost.
None of us were in the OP's shoes. She/he has every right to their feelings. I'd definitely send an email to WDW to let them know of the problems experienced. By doing this, it may help one of us to have a better trip in the future. Hiding our heads in the sand won't improve quality.

First, not 2 days but less then 24 hours, they checked in at 10 PM and by next evening they were already upgraded and everything was fixed. They only lost few hours of park time, not 2 days, so no, Disney does not have a Time Machine to go back and fix situation but 8 nights in Deluxe resort for inconvenience, not a nightmare, sounds fair to me.
Second, who said OP should not feel bad about those 24 hours? But compensation definitely should overcome bad feelings.

 

[sydneysmom]

This is where we can argue semantics and check our tickers!

see, now THAT'S funny !!!!

 

[sydneysmom]

Unless someone behaves badly -- or the OP requests it be closed -- the thread will remain open.

No one has gotten really nasty or insulting here, and there is discussion going on. If you don't find a benefit here, then you can certainly skip it. But until the Mods find something in the thread to warrant it being closed, it can stay open indefinitely.

no need to be snarky, I was kind of just making a joke.