ToonTown Complaint - who do I email??

[goofygal531]

My one-year-old son was nearly trampled by older kids inside the children's playground in ToonTown. There should be a castmember at the entrance restricting anyone over 40 inches from entering (except adults of course). The place was a mad house with out of control children climbing on top of the roofs of the play houses. My son was in his stroller the whole morning and just wanted to crawl around. I felt so bad taking him out of there he was having such a good time.

I must admit, I did make a scene when a child used my son's head as a foot stool and screamed that parents need to supervise their children. His mother then left the playground with him - but I was still mad!

Anyone have an email address I can send my suggestion/complaint to?

Thanks,

 

[charabby]

Personally, I think parents need to supervise their own kids. In that instance, I would have either said something to the offending kid calmly or directly to his parents. Honestly, I think it's unreasonable to expect that a one year old can crawl around a crowded public playground without getting trampled. Even other toddlers aren't going to be looking out for him - that's your job. I'm sure someone here will give you an address to complain to, but imo it's your responsibility to keep your child safe. When my kids were that age, I shadowed them to protect them from older kids and if a park was as crowded as I imagine the Toon Town park is, then I probably wouldn't have let them play there at all.

 

[TwingleMum]

I agree. Its unreasonable to expect other children to mind a 1 year old. They're kids for gods sake. I'm sure the other kid didn't say "Oh theres a baby let me hurt him". He/She was probably intent on climbing to the next spot that your little one didn't even register. Parents are responsible to watch their own kids. Does your neighborhood park have the park police there?? I have 3 boys under 4 and I watch them like a hawk at parks but occasionaly a bigger kids knocks them over. I dust them off and choose either to stay or remove everyone to a calmer area. If my older guy knocks someone over I do make him apologize and I ask him to be more considerate of others.

 

[aplejax76]

OUCH guys arent you being a little harsh? You dont know she was not watching her child. Although I do agree with twinglemum and charraby you dont have to get flamed about it! Goofygal if you feel that strongly about it email to customer service.

 

[GEM]

Actually, I think that area is designed specifically for little ones. Isn't there a sign or something there that says they have to be under a certain height? I know there are lots of other places for bigger kids - Boneyard, Honey I Shrunk The Kids playground, etc. However, I'm pretty sure that playground in Toontown was designed for the little bitty guests. It's very, very small and the only things there are clearly designed for toddler size people - not bigger kids.

If I'm wrong, then there isn't much you can do but follow your little one as best you can and try to keep him from getting stepped on. If I'm right, then I don't think an email requesting that they look into better ways to enforce the size rules at that particular playground would be out of line at all.

 

[justhat]

I would be interested in knowing if this playground is dedicated to the toddler group. We never spent much time in Toontown, but now that we have a baby that is changing (we went to meet Mickey there in December!). I'd love for her to be able to move around a bit when we're there in April-she's really not a huge stroller fan so I end up wearing her most fo the day, which doesn't allow for much movement on her part. If this place is for toddlers I'd love to take her there on our next trip (though I'll be very careful after reading this post by the OP).

GoofyGal, sorry to hear about your son's experience there. I dont' have an e-mail address, but I hope you can get one, even if it just helps with parents watching their kids better based on a CM watching.

 

[GEM]

I really think I remember seeing a sign that said something like "Toontown Park is reserved for our guests under ?? inches," or something like that. I could be totally wrong, though. We took Paul there in December and he had a great time running around, going down the tiny slide, playing in the play houses, etc. Maybe we were just really lucky, but there didn't seem to be any bigger kids there - just toddlers. It's definately worth checking out. Paul spent a lot of the trip in his stroller and in his sling, so he was very happy to get down and move a bit. The area is also fenced off, so the little ones can't run off too far, which is nice because it makes chasing them a bit less exhausting!

 

[disneymom3]

Yes, that playground is for younger kids and there is a sign at the entrance saying that kids of a certain height cannot go in. I know this because while we were letting our youngest have a little free running time, I had to wander about with his older sister until we decided to sit on a bench near the train station and watch Daddy and baby brother from a distance.

However, I am one who would not have allowed him to go in there if it had been too crowded. It's just like Chuck E Cheese or any of the indoor play maze places--my kids know if there is a bus the parking lot, we aren't going in. I do agree though that it would be awfully nice if there were a CM there to enforce the policy on the sign.

Sorry, I don't have an address either other than general customer service from the Disney website.

 

[GEM]

Well, in that case, I would have no problem with finding a Disney cast member and asking them to say something to the parents of the bigger kids running around in there. Big kids have the whole park to run around in - little ones really need a safe place to get a break from the stroller, sling, backpack carrier, etc.

 

[LoriMistress]

Parents SHOULD be doing their job by being a parent and watching their children and their behavior. Sadly, there are adults who just DO NOT DISOPLINE THEIR CHILDREN and they rely on others to disopline and parent their kids for them. We have so much access available that makes parent's job much more kooshy for them to do anything (television teachs our chidren, your school are taking actions out of the parents' hands, etc.) , so in that case in mind, there should be a CM there to supervise the children, but it is ultimately the parent's responsibility to watch their children and their behavior.

 

[GEM]

I agree, but I think the real question is whether those kids should have even been in there in the first place. It sounds like they shouldn't have been. If they were big enough to get up on top of the houses, they were probably over the height limit.

 

[Carrieberry]

I really wish I had an email address to give you. I am sorry you came to ask a question and people felt it necessary to condemn your parenting skills without even knowing you. Sometimes these boards make me so mad because we come here for info and get chastised for things like all the people on here are perfect all the time. I have no idea why people feel the need to give others their opinions on things like parenting, driving, lying, smoking or any other of the numerous things I see people being flamed for on here, when they are not asked for their opinion in the first place. We are here to get information not told how to live our lives.
Fact is that if the playground is for smaller children only then a CM should be posted making sure taller kids don't go in and it is also THEIR parents responsibility to make sure they don't enter. Not many kids know how many inches they are on their own, and if there is a place set aside for children under a certain height then I won't allow my children in out of respect for the little ones. MK should know what is going on before someone in there gets hurt and if no one tells then they will not know. Hopefully someone will give you an address.

 

[shellybaxter]

Sure the OP came here asking for information. Which I see no one has given her. And which I also do not have. But she also came with a complaint. A harshly stated complaint in which she admitted to acting out of anger in a situation that some may think did not warrent the anger. It is my opinion that if you state a negative opinion or complaint, those who read it have every right to challange your complaint. That's the way every open forum I've been a part of works.

Shelly

 

[GEM]

It is my opinion that if you state a negative opinion or complaint, those who read it have every right to challange your complaint. That's the way every open forum I've been a part of works.

She had a totally legitimate complaint. Her toddler was trampled by older kids at a playground designed specifically for toddlers. There is a sign posted there stating the fact that is for small children only. Under those circumstances, I would have been angry, too. Now, if this had happened at one of the regular playgrounds, I would feel differently about it. Sure, you have a right to challenge her complaint if you want to. The fact is, though, that her complaint is totally legitimate. The big kids shouldn't have been in there to start with - let alone trampling on a toddler who had every right to be there. So, if parents won't do their job by keepting their older kids out, I see no reason why the op shouldn't complain to Disney and make them aware of the problem.

 

[Carrieberry]

I agree- it was legitimate. Furthermore, challenging the complaint would be asking questions like some of the posters did as to the height limit, the size of the children in there sign postings etc. It is not challenging a complaint to say things like "Parents are responsible to watch their own kids. Does your neighborhood park have the park police there?? or tell her that HER child should not be there. That is berating her for her parenting and not called for. This complaint is about older kids in a smaller kids area. Some of the posts don't challenge that with anything other than mean comments about how she is irresponsible for having her young child in there. I can see how people open themselves up for these types of comments but that does not mean it is right when someone is just asking for info.

 

[Carrieberry]

You could try to just fill out this form:
http://studio.go.com/cgi-bin/gmail/generic_mail.cgi?template=disneyworld/form.tpl

Most things get answered through this.

 

[Tigger&Belle]

I'm not sure of the height restriction, but I think it's 40-42". If I remember correctly, my almost 5yo was too tall to go in to the playground. Of course he's better suited for the larger playgrounds, anyway.

It's one thing if a toddler is knocked over by another toddler, but to be knocked over and stepped on by an older child is another story. Of course if the parents are supervising their children they can at least apologize for the actions of their children. Of course in this case the bigger kids shouldn't have been in there to begin with.

As to the OPs anger over this situation, I'm sure that we could all come up with examples of a "momma bear" attitude that we've all had at one time or another.

Carrieberry, Hey, I looked for you all over WDW last week! Are you sure you were there???

T&B

 

[Tinkim]

My son had his two capped front teeth knocked up into his gums by an older child at Burger King, which he later have to have surgically extracted by an oral surgeon. My mom was watching him but obviously you can't go in there with them. Too bad no one was watching the "too big" kid that decided to climb up the slide while my son was coming down. I'm sorry your little one got trampled at the playground. My boys are long since too big for those types of play areas but when they were still able to play in them they knew they had to watch out for little ones smaller than them or they would have to get out and they knew to help a little one if they needed it. If they have height restrictions on rides where you can't ride if you're not tall enough then they should have the same restriction in a place like that where you can't go in if you're too big and a CM checking that out would be a good idea.

 

[Deb & Bill]

But a three year old would be an older kid compared to a one year old.

 

[GEM]

I didn't get the impression she was talking about three year olds, since she said they were climbing on the roof of the playhouse, etc.