To Guests: FYI, CM's don't know everything.

[civileng68]

I still think a lot of people are missing the original intent of this post. The OP was not commenting on whether CMs should be expected to know everything. I think the point was about how many people on the boards claim something b/c that's what the CM said, but since CMs are human and don't know everything, that bit of information may not be accurate.

Thank you. You are correct.

 

[JamieNYC]

The other day, Spectro went out late from light rain. We thought we were going to have a parade, but then it downpoured right as Ariel's float was heading out on Main Street. The rest of the parade went down.

i was there saturday night!! ... that was NOT fun ... we managed to get into the ice cream shop and watch the little bit of the parade that passed ... when ariel passed, we thought "poor girl!! sitting up there in the pouring rain and she has to look happy" lol ...

back to the topic at hand ... any questions we had last week were always answered courteously, even if the CM wasn't sure and pointed us in another direction ...

 

[Simba's Mom]

I have no problem with any unknowledgeable employee who admits they don't know all the answers. When they try to pretend to know, that's when things are bad! Two examples, very different: 1. I was in MGM, worried about how the severe thunderstorm might impact the boat service back to my Epcot resort. The CM I asked insisted I could take a bus-"There are buses from MGM to EVERY resort." "Including Epcot resorts?" "Oh, yes!" She was so sure, I'm still wondering if she was telling me something I never knew-I thought the only way to get to BWV from MGM was by boat (or walk). If she gave me the wrong info, imagine if it had been my first trip-I might be still looking for the BWV bus stop!
2. The next day, I was at Epcot, looking for cast lanyard pins on CMs' lanyards, so I approached a CM in WS. "Can I see your lanyard, please? I'm looking for cast lanyard pins." She admitted it was only her second day as a CM, and she didn't know what cast lanyard pins were. So we had a very nice chat, I showed her some of mine, and we both had a nice experience.
See, if only CMs would admit when they don't know. It scares me to think of the "uninformed" guests who are given the wrong info.

 

[Joanna71985]

Originally posted by civileng68
We were there in July and I have to say i became quite frustrated at a couple of employees. Spectromagic was about to begin, but they had roped off the area much earlier than normal and I asked them if something was going on. She said "parade". I said "Spectromagic or a special parade" (because they dont normally rope off so early, I figured maybe something was going on for the 4th of July time). She said "I dont know". She was very nice, she just didnt know anything. You know, I never found out the answer (solidly) to my question after asking several employees.

I'm sorry about that. When I was in Disney on my WDWCP internship, I made it my mission to know as much about Disney as I could. Even though I've been to Disney about 15 times, I wanted to know more. I worked in MK in Fantasyland, and I wanted to be able to "walk around MK blindfolded if I had to". Since I worked in every land but Toontown, and went to MK every day before work, I tried to learn more. I just wish all CMs would go in to learn as much as possible too, if able to. (BTW, in response to your question about the 4th of July, the ropes went up a LOT earlier because the fireworks and parades were being done differently because of the holiday. It was the fireworks first, then the 2 parades. This was done on both the 3rd and 4th.)