When I booked Poly in December 2013 for our late July 2014 stay, there was absolutely nothing on the Disney website about construction at the hotel. They hadn't even started yet. I hadn't been actively reading the boards, because I was working 60-80 hours a week at a new job. I only found out about a week before our stay, from these boards. I was never contacted via phone, email, or snail mail by Disney. By then, it was really too late to do anything, and it was a short trip before our cruise anyway. And to add insult to injury, I found out, from these boards only again, shortly before our trip, that the monorail would be on a greatly reduced schedule. When we got to the hotel, we could hear construction from our balcony, which faced the lava pool and GCH, as late as 11pm. Yes, at night. We were only able to use the monorail twice; whereas, that is usually our primary means of transportation at Poly. I did contact Disney after the visit and explained my disappoint. It ruined it so much for me though, that we didn't stay there last month. I don't know if we ever will again. So, I take offence when you start laying the blame on the guests for something that could have been completely out of their control.