Tickets at gate + park passes?

[Disney102015]

We have 2 five day hoppers that we didn’t use on a previous trip. I have the ticket numbers and was told (pre-Covid) that I’d need to go to guest services in person on my next trip, to apply the value of those tickets to buy a new 5 day hopper (and obviously pay the difference to the current price). I was told there’s no way to do this via phone in advance.
But, we can’t make park pass reservations in advance without a linked ticket, and I expect most (if not all) parks will be fully booked by the time we actually arrive on property. Has anyone else had this issue? Is there any way to get these tickets upgraded and linked via phone in advance so we can make park pass reservations for our trip? Some parks are already unavailable for a few days during our upcoming trip. Thanks!

 

[mgarbowski]

We have 2 five day hoppers that we didn’t use on a previous trip. I have the ticket numbers and was told (pre-Covid) that I’d need to go to guest services in person on my next trip, to apply the value of those tickets to buy a new 5 day hopper (and obviously pay the difference to the current price). I was told there’s no way to do this via phone in advance.
But, we can’t make park pass reservations in advance without a linked ticket, and I expect most (if not all) parks will be fully booked by the time we actually arrive on property. Has anyone else had this issue? Is there any way to get these tickets upgraded and linked via phone in advance so we can make park pass reservations for our trip? Some parks are already unavailable for a few days during our upcoming trip. Thanks!

I had 7-day hoppers for a trip in August 2020 that we canceled. We are going back in December 2021. I called the number on the ticket page (407) 939-5277 and they gladly took my money and revised my tickets to my new dates.

 

[lanejudy]

How old? If they were previously listed in your MDE account, you should be able to upgrade them by phone. If they are older, you may need to do it in-person to be able to get them linked to MDE.

 

[Disney102015]

They were previously listed but disappeared after our trip, September 2019.

 

[DL1WDW2]

Sept2019 .... have you called WDW IT & Website Help Desk?
1-407-939-4357
They should be able to figure this out for you. Maybe?
Reminder for all of us including me...And in future take a photo shot to keep on your phone for all kinds of reasons .

 

[lanejudy]

They were previously listed but disappeared after our trip, September 2019.

It's not unusual for the tickets to disappear from your view, but WDW will be able to see them and upgrade. I suggest you call.