I contacted them because I had to cancel one ticket. Or you might have to change the start date? You may not need to contact them at all, but if you do, they are great. Another hack to get the best price - the tickets are good for 18 days from the first day you select the ticket to start (for a 14 day ticket). I picked a start date three days before our arrival because it saved $50 each ticket, and I was only going to be there for 12 days, so still had tickets for all of my stay. You will see a calendar with the
ticket prices for each day, if a date a few days before your arrival date is cheaper, pick that date - as long as you aren't staying for longer than 18 days. They did email me my tickets. I think I had to wait until 2025 to get them because they didn't have the 2025 tickets available to yet to send on Black Friday (as it was still 2024). They sent me confirmations and I did receive the tickets by email later in 2025. I then added them to
MDE and was all set! I walked to the entrance of the MK in September, scanned my MB, got the green light and all was good! Photo Pass was a nice bonus, something I would not have paid for, but fun to have!