Ticket Upgrade - mistake or misunderstanding?

[Jarmo]

Last year I added a couple days to a non expiring ticket, after using up a few days during the trip.

Now the tickets have all the admission days back plus the added days. Is this normal or did I get a bonus? I had thought if there were 3 days remaining, for example, and I added 2 there would be 5 total left.

 

[hiroMYhero]

Start booking research/experimental FPs for the number of ticket entitlements showing in your MDE. You'll be able to book for the total # of valid ticket entitlements. In this way, you'll discover exactly how many entitlements you have.

Cancel the FPs after you have completed your research and know the number of entitlements.

 

[Jarmo]

Start booking research/experimental FPs for the number of ticket entitlements showing in your MDE. You'll be able to book for the total # of valid ticket entitlements. In this way, you'll discover exactly how many entitlements you have.

Cancel the FPs after you have completed your research and know the number of entitlements.

I emailed ticket support and they confirmed how many days of admission are left.

 

[LaurenT]

My non-exp's don't show the main park admissions that are left ... Though that's what it's supposed to show ... Instead it shows the number of WPF&M admissions left...

 

[Jarmo]

My non-exp's don't show the main park admissions that are left ... Though that's what it's supposed to show ... Instead it shows the number of WPF&M admissions left...

Where can you check the WPF&M days left? I had to email a picture of my ticket and license to Disney support. They said we had all admission days, and all but one WPF&M days left... which I guess makes sense because we went to the water park after upgrading the ticket.

I just wanted to know if it was normal to have used up admission days re-added when you upgrade a ticket .

 

[purple figment]

I just wanted to know if it was normal to have used up admission days re-added when you upgrade a ticket .

No, it is not. You should only have the number of days you didn't use plus the newly purchased days. Sounds like you got some pixie dust.

 

[LaurenT]

Where can you check the WPF&M days left? I had to email a picture of my ticket and license to Disney support. They said we had all admission days, and all but one WPF&M days left... which I guess makes sense because we went to the water park after upgrading the ticket.

I just wanted to know if it was normal to have used up admission days re-added when you upgrade a ticket .

When you're in the MDE app (it doesn't show on the website, just the app), go to "my profile" (scroll down the left hand menu), then to tickets and passes. You'll see your non-exp pass listed, and if you click on it, the days left will drop down .... But that info isn't correct for anyone in my family, the days showing on there is what I have written down as our WP admissions.

 

[Jarmo]

When you're in the MDE app (it doesn't show on the website, just the app), go to "my profile" (scroll down the left hand menu), then to tickets and passes. You'll see your non-exp pass listed, and if you click on it, the days left will drop down .... But that info isn't correct for anyone in my family, the days showing on there is what I have written down as our WP admissions.

Ahh cool, thanks. Last time I was there the app was so buggy we had to just login to the website on our phones. Oddly enough back then the website actually showed remaining park admission days. I don't know why they make you email to get the info (or check at the parks). The days remaining on the MDE app match up with the remaining water park days for us as well.

 

[seashoreCM]

Let's say you had a 5 day non-expiring ticket and you used two days leaving three. Then you added two days. The ticket is now called a 7 day ticket.

I am not sure but it is possible that docking the usage history of the old ticket out of the new ticket is a manual step and as such could have been done erroneously leaving you with more days than you though you should have. It would also be possible for the ticket to have fewer days remaining than you thought in which case I suspect a quick correction will be made upon your presentation of a diary* of your previous trip(s).

Disney's last policy I knew was not to divulge over the phone the number of days remaining on the ticket. However fastpass booking has to still work and in order to accomplish that, the number of days remaining will be revealed indirectly.

I would not ask questions in advance about that subject. Not sure whether the correct term is "let sleeping dogs lie" or "don't look a gift horse in the mouth."

* Tidbit that might quell some ticket booth arguments: Blizzard Beach early, Disney Quest later (that's all) -- Consumes zero days and two fun visits with or without hopping.

 

[ilovefh]

Consider it a nice gift if you have all your days back! Something similar happened to us. In February we upgraded our 5 day hoppers to APs. We first used them on February 20 so our expiration date should have been a year from then. When we got out of guest relations and I looked at the card the guy had written 2/27/16 as the expiration, which was one year from the upgrade date. I even checked MDE and it says 2/27 as the expiration date so we got a week free.