Ah, the importance of keeping track of the dates you used the tickets. If you call in and ask how many days are left, you have to accept the answer they give you. But if you kept records and receipts and years later the ticket all of a sudden had fewer days than your records showed, Disney ought to give you the remaining admissions (assets; entitlements) in some shape or form when you find that out during your latest vacation. You might be issued some replacement tickets but these will be non-upgradable. Meanwhile taking into account the fact that with unexpired Magic Your Way or Park Hopper Plus tickets that had contained the appropriate entitlements, visiting Blizzard Beach in the morning and Typhoon Lagoon in the afternoon with no other activities on a given day, you consumed zero days and two fun visits.
Funny you said that. The CM at the MK who helped me basically said I was out of luck. Her system showed I used the tickets a week in September and that was it. I pulled out my phone and showed her pics from those days I supposedly used the tickets while on the Disney fantasy. Told her it would be REALLY hard to have used a ticket for Epcot while in the middle of the Caribbean Sea. She then called her manager and said I could have some comp tickets for those days via a case number - no way to add the days back to the original tickets. Still a pain to deal with, but we did get the days back.
I just started booking my park days today and noticed my no expire tickets was missing a day (I have a 10 day no expire, and used one day back in 2016 or 2017).
I have had the same issue a few different times in the past when to came to older non-expy tix. Luckily each time they gave me credit for the days they took by mistake. I had also made sure the tix were prioritized to take from the current tix and not the older tix so it was frustrating. One of the tickets they said is on my account but i can not see it and they gave me a reference number that I have to give when I want to use that ticket. They also told me that regardless of park availability the day I want to use it I will be able to as I can't make a park reservation.
Whenever I've had multiple tickets in my account (we also have AP) I check each day before we leave the park to make sure they pulled from the correct ticket. Even when we prioritized our tickets before entering it sometimes can happen. It's a lot easier to fix it before you leave, verify on phone and screenshot for my records.
They are. The last time we were there was in 2020. But I don't know how to find them on the app? I see my friends and family list, but where the heck are the tickets??? Should they be attached to the people in the friends and family list? Maybe I should try navigating on the computer.
Yay!
