Ticket Help?

[breannlcreech]

Our family of 11 booked our trip a few months back and there looked to be a system glitch with one of the my Disney experience members and 1 person does not have ticket reservations for the whole trip. We are set to travel next week and there are no park reservations available. Spent 3 hours on hold trying to get our family member added and Disney said tough luck. Asked to speak to a manager and she said nothing could be done and they would just have to sit out. Our family is just devastated with all of the cost and planning. Does anyone have any advice or someone we could contact?

 

[beesly]

Our family of 11 booked our trip a few months back and there looked to be a system glitch with one of the my Disney experience members and 1 person does not have ticket reservations for the whole trip. We are set to travel next week and there are no park reservations available. Spent 3 hours on hold trying to get our family member added and Disney said tough luck. Asked to speak to a manager and she said nothing could be done and they would just have to sit out. Our family is just devastated with all of the cost and planning. Does anyone have any advice or someone we could contact?

Is the problem that your family member does not have a ticket, or park pass reservations, or both?

If they have a ticket and it is only park pass reservations that they still need, you will see many people on this board who report being able to find park passes after consistent searching, even if the Theme Park Reservation Availability Calendar says that a park is unavailable.

 

[breannlcreech]

Thank you beesly! They have a ticket but no park pass reservation. I'll keep refreshing and hope for the best!

 

[scrappinginontario]

The best suggestion we can recommend is to spend as much time as you can trying to get reservations. Try to actually book the reservations, do not check the availability calendar as it is not updated real-time.

Hope you are able to get reservations for this person.

 

[breannlcreech]

Thank you guys! I just wish Disney would have even a small number of tickets/availability set aside for these kinds of circumstances. The only recommendation they had was to switch our trip to later in the year when park availability opens up which we could not do with our airfare and just doesn't seem like a great solution.