Seinfeld fans will recognize this line. Replace "ball man" with "point transfer". MS cannot get this right, ever! This is the last time I will ever transfer points in. It is way too much work and they cannot keep track of it. A waitlist came through and 23 points have disappeared. Two years in a row I have transferred in points and every time I use them or change a reservation, they get it all hosed up
. I have to spend an inordinate amount of time reviewing with at least two people. I don't believe for one minute that they do not want to help but their technology and processes are so bad that it is a bear to manage.
