MagiKitty
<img src=http://photopost.wdwinfo.com/data/500/509
- Joined
- Oct 30, 2006
- Messages
- 7,141
I just need to vent!!! 
I went to the ATM to get money out for the weekend at my local bank. I was unable to withdraw funds. Puzzled, I went inside to the teller who then directed me to the bank's VP. She checked the account on the computer and told me that nothing was wrong. She then accompanied back outside to the ATM to see what was wrong. Unable to take money out, she assured me that there was something wrong with the ATM and I should try an ATM elsewhere.
So, risking $3 fee at a different ATM, I again attempted to take money out. No luck.
Went back to my bank and TRIED to speak to VP again. I was worried about my account. She just told me that "there was nothing more she could do for me". She didn't even try to look at the account again. I asked her what to do next, as it is Friday, and if there is something going on with my account, I'd like to settle it before Monday (who knows what was going on). The VP got downright hostile and rude, telling me there was nothing she could do. Well, if not her, then who? Isn't this my bank? Don't they have records or anything?
I admit it, I raised my voice. I just didn't understand why she wouldn't even attempt to try to address my account's issues. She didn't offer any possibilities of a problem with my ATM. Was it my account? My card? AtmS in the area? I left very very upset and wondering if my account would even exist my Monday.
Checked my phone messages and a message was left by the bank's headquarters to call them back about activity on the account. I spoke to a very kind representative who had placed a hold on the account b/c of suspicious ATM activity. I explained to her that it had been me, trying to get money over and over again. I asked if there was any other issues with the account, she said no, and that she would lift the hold. I told her about my experience at the bank, and she said that if the VP had bothered to check a second time, she would have seen the note about my account and had been able to give me the answers I wanted. I was assured that I would be able to use the ATM tomorrow. We'll see.
I just sent out a complaint letter to the bank's headquarters. I doubt that my email will generate a response, let alone an action, but just getting it out just makes me feel so much better. I can't believe how I was treated today. I think its time to look for another bank, b/c I do not want to have to deal with that woman again.
Thanks for letting me get it out. what a way to start the weekend!

I went to the ATM to get money out for the weekend at my local bank. I was unable to withdraw funds. Puzzled, I went inside to the teller who then directed me to the bank's VP. She checked the account on the computer and told me that nothing was wrong. She then accompanied back outside to the ATM to see what was wrong. Unable to take money out, she assured me that there was something wrong with the ATM and I should try an ATM elsewhere.
So, risking $3 fee at a different ATM, I again attempted to take money out. No luck.
Went back to my bank and TRIED to speak to VP again. I was worried about my account. She just told me that "there was nothing more she could do for me". She didn't even try to look at the account again. I asked her what to do next, as it is Friday, and if there is something going on with my account, I'd like to settle it before Monday (who knows what was going on). The VP got downright hostile and rude, telling me there was nothing she could do. Well, if not her, then who? Isn't this my bank? Don't they have records or anything?
I admit it, I raised my voice. I just didn't understand why she wouldn't even attempt to try to address my account's issues. She didn't offer any possibilities of a problem with my ATM. Was it my account? My card? AtmS in the area? I left very very upset and wondering if my account would even exist my Monday.
Checked my phone messages and a message was left by the bank's headquarters to call them back about activity on the account. I spoke to a very kind representative who had placed a hold on the account b/c of suspicious ATM activity. I explained to her that it had been me, trying to get money over and over again. I asked if there was any other issues with the account, she said no, and that she would lift the hold. I told her about my experience at the bank, and she said that if the VP had bothered to check a second time, she would have seen the note about my account and had been able to give me the answers I wanted. I was assured that I would be able to use the ATM tomorrow. We'll see.
I just sent out a complaint letter to the bank's headquarters. I doubt that my email will generate a response, let alone an action, but just getting it out just makes me feel so much better. I can't believe how I was treated today. I think its time to look for another bank, b/c I do not want to have to deal with that woman again.
Thanks for letting me get it out. what a way to start the weekend!
vent all you want we're here (somewhere) Remember it's Friday. 


I'll have DD check out those links when she gets home from school.
(for what it is worth we all know what opinions are like