This is what happened to me at Dunkin Donuts this morning

[mjallyn]

I was in charge of bringing hot chocolate to a classroom party last year. No problem...how much easier could my task be? Off to Dunkin' Donuts I go. OMG! You honestly would have thought I asked the clerk to give me a box of her own blood instead of a box of hot chocolate.
Clerk :"Well, that will take a long time."
Me: Ok, I'll wait.
Clerk "Well we are kind of busy."
Me: yes you are. Should I wait here or move aside?"
Clerk: Oh, your going to wait?
Me: Yesssss
Clerk: You know hot chocolate cost more than a regular box of Joe?
Me: Ok
Clerk: Do you still want it?
Me: (ok...honestly no at this point I wanted to run screaming for mercy) Yes I still want it.
Half a lifetime, I mean hour ,later she hands me my order charges me an insane amount of $ for what is basically water and fake chocolate powder. The kicker...the box wasn't even full!

Next time I think I will volunteer to make a 3 course meal. Seems way easier!

Can someone tell me why a box of hot chocolate at Dunks is more than a box of Joe? And why the heck don't they fill it all the way up?

 

[Arielle22]

I have 2 Dunkin stories.

My sister and I both drink tea, no coffee. We always order xl 2 tea bags, 3 equal and milk. We go through the drive thru and receive a coffee with a tea bag in it! How gross. So we had to go back and at first they didn't believe me.

Last summer I had picked my 2 dds from the camp bus. I took them to Dunkin to get Coolattas. We were picking up dh from work so I needed 4, 2 strawberry, 1 orange and 1 lemon. It took 3 tries to get it right and we ended up with 2 extra coolattas when we were done.

 

[sm4987]

I always laugh when you go to a speciality store and they say "we're out of that or this" I keep thinking isn't that what you do??? Isn't this what you sell? How can you run out

 

[luvflorida]

So I guess I'm not the only one who has had Dunkin Donuts play mind games with me!

Another Dunkin Donuts story- My mother hates the drive-thru, (she's 74 years old and swears she'll expire before getting through the line), so we went inside to order some donuts. This was last summer and Dunkin Donuts was selling these huge jug/thermos containers. My mother thought they were just the cutest things and she wanted to buy one.

The clerk asked what kind of beverage she wanted it filled with. My mother said she just wanted to buy the empty thermos. Well, that completely mystified the clerk. He told her he didn't think he could sell an empty container and even if he could he had no idea what it would cost. My mother sais she'd pay the same price for an empty container that a filled container would cost.

I'm telling you, it took 20 minutes, two employees, and the manager to figure that one out. None of the containers had prices on them, and I think the manager had to wire across the Atlantic Ocean to get permission to sell an empty container!

 

[Becky2005]

This thread is cracking me up!

Although, I had an opposite Dunkin Donut issue yesterday. I took the 2 older kids there after shopping, planned on eating 1 there & then bringing some home. The manager told me she would match me for free however many I was buying because they were closing early and she didn't want to have to throw out so many donuts (UMM...OK, I thought you were open 24 hours but I wasn't sure if this one was -- no hours on the door either. This was around 4:30 - 5 pm so it wasn't late to start with) So, I end up buying a dozen donuts -- well...they only had 1 of the kind I really wanted so was going to eat while there, they just gave that one to me. I get my 24 donuts and planned on opening the box for the kids donuts, when the clerk asks me what kind they want & hands me those 2. We are eating them, next thing I know she comes and hands me 2 more donuts (it was *right* after DS was whining he wanted another one! I don't know if she heard him -- probably as we were the only ones in there or if they had 2 of that kind!) I ended up with 29 donuts but only paying for 12 (I still have some -- anyone want a donut?)

I learned in life a LONG time ago to *always* check our orders as we like our burgers plain. McDonald's was the worst for a special order and it always got screwed up, they have gotten better in recent years but I still check. I do remember probably the one that stuck out was at Burger King & I was pregnant, they screwed up the order -- I burst into tears. DH went and got it fixed (I think he was freaked out as it was with DD).

I usually like to go inside instead of drive-thru even to get my order to go because a lot of times it's faster! I'm usually in & out before the car I would have been behind has made it to the speaker.

Our family funny is when my sister came in for a visit and she loves Long John Silvers, so we always make a special trip there. We walk in, get to the counter & they tell us the fryers are broken. The only thing they have is corn on the cob & the drinks. We still joke about that to this day!

 

[momrek06]

The whole time my DS was in college in Providence, RI..he had his usual screw ups with random Dunkins(short changed, out of items, items that were to be hot were cold and visa versa). He would mention it from time to time and we would tell him, so big deal...blow it off and go to the next "corner"...(as other posters have said)...so funny, when it came to graduation from college, Providence Civic Center changes the long time name of the Civic Center to the Providence Dunkin Donuts Center (just prior to DS graduating)...no big deal...huh...so what...then my son calls the house mad as anything to say..."can you imagine all the issues I have had over the years with Dunkin Donuts it is now going to be on my diploma"..."NO IT IS NOT"..."they do not have the place where the graduation is held ON YOUR DIPLOMA"... But I will say the college mailed us invitations and it was ON the invitations... But over the last # of years, it is only referred to as the "DUNK"!

Just a cute little story I had to relay!!!

 

[willis37862]

I was waiting in line to order at a McDonalds recently. So I was looking around cause it was taking forever. I saw this lady unwrapping her burger. She unwraps it and takes the top bun off and they had forgot to put the meat in it. Somebody took extra smart pills that morning

 

[Jeanny]

Don't even get me started on Dunkin Donuts & McDonald's.

My order ALWAYS gets messed up... but if someone else orders for me, it's fine. I think I speak English, but I guess they don't hear English coming through their headsets! Even the Managers mess up my order!!!!

I refuse to go the Dunkin's on my way to the office, I will drive 2 miles out of the way to the one on the other side of town before I go to the one on Rte 140!

 

[Aidensmom]

A couple weeks ago I went through the Burger King drive through at 6 am, right as they opened, I am pretty sure I was their first customer, and ordered nothing but a coffee.

At the window, they asked if I wanted cream and sugar. I told them only sugar. Stupidly, I thought as their only order of the day they could not have screwed up, so I drove away without checking. When I got to the next red light, I opened my bag to get my sugar to put in my coffee....all I had was CREAMER!

The McDonalds about 1/2 mile from our house NEVER gets the order right, at the drive through or the inside. Last time we ate inside, they asked if we wanted a girl or boy toy in the Happy Meal. DS was standing right there, he does not look like a girl. Anyways, we said "boy". We get to the table and he has the girl toy.

When I was in high school, I worked at Taco Bell. We read the order straight off the screen, and we had to confirm with the customer at the window what they ordered before we handed them their order. If we didn't, we wouldn't be working there long. We didn't make all these mistakes. And, if we were close to running out of something, the manager sent one of us to the grocery store about a block away with petty cash to buy it. We never told people we were out of something, because we made every effort to get it. Granted, this was over 20 years ago, but why can't managers be that conscientious now? Good service is not a goal anymore?

 

[OK!]

Not to hijack, but this sorta reminds me of an incident at a 24-hour McDonald's a few summers ago. A few of my friends and I had been, well, drinking, and decided we wanted some breakfast at about 4 am. The one sober one of us drove, and we pulled into the drive-thru still not having much of an idea what we wanted, other than what our other friends had told us they wanted. The conversation was something like, "Hi, welcome to blah blah blah...may I take your order?"

"Yeah, uh, we need 2 hash browns, an orange juice--"

"No, no, no...we need 4 hash browns. Tim wanted some, too."

"...OK, so that's 4 hash browns, 2 pancakes--"

"You know what? I don't want pancakes anymore."

"Well, what do you want?"

"I don't know. Come back to me in a minute."

"OK, so that's one order of pancakes..." etc.


So after about 2 minutes of my goofy friends and me trying to coherently relay information to the woman at the drive-through, we finally get everything straight, and this is how she responds: "OK, so that was two all-you-can-eat biscuits and gravy?"

 

[willis37862]

I think I speak English, but I guess they don't hear English coming through their headsets! Even the Managers mess up my order!!!!

Thats too funny. I always ask my DH " was I speaking english?" whenever they mess my order up. I also have that problem with waitresses/waiters. They never seem to get my drink order right. I have had them bring the wrong drink, then I tell them " no I ordered......" and then when it is time for refills bring the wrong drink again. For some people it is like a mental block.

 

[Planogirl]

We occasionally have kind of an unusual problem at our nearby Wendy's. They are actually so lightning fast that they get orders mixed up. It's rare luckily but I've come home with an extra burger or a missing fry but goodness, they are incredibly speedy so it doesn't surprise me!

 

[juligrl]

I realize that their goal is to sell "fries with that", but I stopped at McD's for an iced coffee last night. Just an iced coffee. Did I want fries with that? Yuck!

 

[AprilShowers]

We don't have many Dunkin Donuts here, so bear with me but.....
WHAT is a BOX of hot chocolate?
TIA!

 

[BirdsOfPreyDave]

We don't have many Dunkin Donuts here, so bear with me but.....
WHAT is a BOX of hot chocolate?
TIA!

Dunkin Donuts sells large boxes of coffee for conferences or business meetings. I don't know exactly, but they hold like 15-20 cups. It's sort of like the boxes of wine you can buy. It's a cardboard box with a plastic spigot on the front. You throw it away when the coffee is gone.

In this case, they filled it with hot chocolate instead of the typical coffee.

 

[punkin712]

I have problems with our nearby Dunkin Donuts (or Dunkey's, as we call it) all the time! My request is fairly simple - iced coffee, black with no ice. Why do I order iced coffee with no ice, you ask? Well, I recently heard that the ice in fast food restaurants is often dirtier than toilet water and, when you do get ice, you usually end up with about 1/4 a cup of coffee because they jam so much ice in there. I prefer to ice at home.

Well, the last time I ordered this, the girl was completely baffled. She said "so, you just want a black coffee?" and proceeds to fill up a styrofoam cup from the hot coffee stash. "No, I want a black iced coffee." As she's filling the plastic iced coffee with ice I say "I don't want ice" and she said "You just said you wanted iced coffee."

Okay...breathe...breathe...think happy thoughts...

So, I told her again, "I would like an iced coffee but I don't want any ice in my cup." She takes another styrofoam cup, fills it with iced coffee and says "You wanted cream and sugar, right?" No, just the black coffee. She came back to the counter shaking her head and said "I've never heard of such a thing."

Am I the only one who orders iced drinks with no ice? Come on DISers, show me some love!

 

[luvwinnie]

she FOUND One? lol...I wouldn't have taken it either!

 

[luvwinnie]

I have problems with our nearby Dunkin Donuts (or Dunkey's, as we call it) all the time! My request is fairly simple - iced coffee, black with no ice. Why do I order iced coffee with no ice, you ask? Well, I recently heard that the ice in fast food restaurants is often dirtier than toilet water and, when you do get ice, you usually end up with about 1/4 a cup of coffee because they jam so much ice in there. I prefer to ice at home.

Well, the last time I ordered this, the girl was completely baffled. She said "so, you just want a black coffee?" and proceeds to fill up a styrofoam cup from the hot coffee stash. "No, I want a black iced coffee." As she's filling the plastic iced coffee with ice I say "I don't want ice" and she said "You just said you wanted iced coffee."

Okay...breathe...breathe...think happy thoughts...

So, I told her again, "I would like an iced coffee but I don't want any ice in my cup." She takes another styrofoam cup, fills it with iced coffee and says "You wanted cream and sugar, right?" No, just the black coffee. She came back to the counter shaking her head and said "I've never heard of such a thing."

Am I the only one who orders iced drinks with no ice? Come on DISers, show me some love!

I know what you are saying, but in those places isn't the ICE the only way they make it COLD?

 

[punkin712]

I know what you are saying, but in those places isn't the ICE the only way they make it COLD?

Well, since the iced coffee doesn't taste watered down, I assumed they just used some refrigerated storage contraption to cool down the coffee. Of course, I've been wrong before...

 

[disneymom3]

Two of my DDs like the apple dippers from McDonalds instead of fries. I have never once recieved the apple dippers through the drive thru on the first try. They always put in fries. Each time I open the boxes, no dippers. Then you tell them the mistake and they give me the apples but no dip. Umm.... How can they be dippers with no dip! Of course, my oldest loves this because they always let them keep the fries too.

Yep!! We have this same problem. To the extent that DD said the other day, "you know, it is really a good deal if you order the apples, because they always give you fries and then don't take them back!"

The other one I love at McDs is when you order one of the chicken salads and they are out of grilled chicken. The one near us then says, "We are out of grilled. Would you like fried or spicy?" Not, "instead" but just like you now have no choice. Ummm, for me, eating a salad is kind of defeated if you are going to fry my chicken. I mean, hello??? And I dont' like spicy stuff. One time, I had them give my money back which really confused the girl and the other time, I agree to wait and the person looked at me like I was nuts!!

We recently went to Einstein Bagels. Before we drove up we made sure we knew what all the kids wanted. Well, they were out of plain bagels. Okay, check with all kids what do they want instead. Two want blueberry, one wants choc chip. Okay, out of those too. How about cinamon raisin? Nope don't have that either. So, kids think about it. In the meantime DH orders Asiago for both of us. Uhhhhh, they don't have those either. DH who is like the most patient person you will ever meet finally says, "Well what kind of bagels DO you have??" She tells him onion, dried tomato and one other one. Our kids are not going to eat any of those options, so we left and went to the store to get donuts. They were a lot cheaper anyway!