This Is So Frickin Frustrating!

[JenboJambo]

Just to add.. I mean look at all the crazy things we have to do as DVC members…. Walking and stalking and split stays and hours on the phone with Member services and it just feels like a lot of hoops to jump through, especially when you have a website that is broken.

 

[KAT4DISNEY]

Someone needs to start a lawsuit - this is not equal opportunity access to the product for which we all pay dues. Beyond the realm of poor customer service now and they obviously have no intention of fixing it - nefarious or incompetent, result is the same.

This was crossing my mind after another post a couple of weeks ago. They are preventing the 1st come 1st served aspect that is part of our agreement with DVC. I have direct and resale points and have had plenty of banked points to use up the past couple of years but did finally borrow from a resale contract and was one of the lucky ones that was able to. If not though I'd be quoting the POS to DVC for an answer of why this remains an issue after this length of time.

 

[Madame]

This was crossing my mind after another post a couple of weeks ago. They are preventing the 1st come 1st served aspect that is part of our agreement with DVC. I have direct and resale points and have had plenty of banked points to use up the past couple of years but did finally borrow from a resale contract and was one of the lucky ones that was able to. If not though I'd be quoting the POS to DVC for an answer of why this remains an issue after this length of time.

So far I have had no problems borrowing either, but I wouldn’t have been able to piece together my last minute Christmas trip had I been affected by this - rooms came and went very quickly.

I feel for those who specifically bought where they wanted to stay just to guarantee a *chance* at getting one of the hard to get rooms at a peak time.

 

[DizneyLizzy]

I wonder what percent of resale owners this effects?

And also what percent of direct owners encounter this problem?

Nothing to do with resale vs direct. I have a combo of resale and direct points. I have two friends with 100% direct points. We've all seen the dwarves within the past month. It's annoying.

 

[Sandisw]

Nothing to do with resale vs direct. I have a combo of resale and direct points. I have two friends with 100% direct points. We've all seen the dwarves within the past month. It's annoying.

That is why it makes it so confusing because it doesn’t impact each account the same way.

While we do hear it impacts resale contracts more than direct, is it because more people on these boards are resale owners vs direct owners and those are the reports we see more of?

And, just from reports here, there are several different things that happen…some no issues at all and others had some success and then couldn’t to not ever.

Again, I haven’t been impacted but did send an email regarding it because it either needs to be fixed or they need to allow people to borrow ahead of time and return points later if they don’t get what they want.

 

[Madame]

Nothing to do with resale vs direct. I have a combo of resale and direct points. I have two friends with 100% direct points. We've all seen the dwarves within the past month. It's annoying.

Specifically when borrowing points or just the Dwarves in general?

 

[MickeyMice]

That is why it makes it so confusing because it doesn’t impact each account the same way.

While we do hear it impacts resale contracts more than direct, is it because more people on these boards are resale owners vs direct owners and those are the reports we see more of?

And, just from reports here, there are several different things that happen…some no issues at all and others had some success and then couldn’t to not ever.

Again, I haven’t been impacted but did send an email regarding it because it either needs to be fixed or they need to allow people to borrow ahead of time and return points later if they don’t get what they want.

during one of my 3 calls last week to MS, the CM specifically mentioned that this tends to happen with some resale contracts.

i admit, it doesn't make any sense to me why only some resale (or more resale) would be affected - but if the attitude is "this only affects some resale contracts so NBD" - that's a lot more problematic to me than a random glitch (which is still unacceptable).

 

[Bayoumomof3]

I read somewhere that a CM said this was a problem specifically since they’ve instituted the limit of borrowing only 50% of points, for some reason they are unable to enforce the limit on resale contracts online.

 

[Sandisw]

during one of my 3 calls last week to MS, the CM specifically mentioned that this tends to happen with some resale contracts.

i admit, it doesn't make any sense to me why only some resale (or more resale) would be affected - but if the attitude is "this only affects some resale contracts so NBD" - that's a lot more problematic to me than a random glitch (which is still unacceptable).

And that is data we don’t know and will never have. At the beginning, I understand they may have not worried because it was a big fix and the rule wasn’t going to be there long.

However, once we hit a year…which was April 2021…and still not fixed but still in place…then an alternate solution..the preborrowing.. should be given to those impacted as one owner here was allowed.

That should be offered when someone calls with the issue.. In terms of phone CMs, they don’t have all the info either so honestly, so if they are told it’s not many, that is what they will report.

 

[DizneyLizzy]

Specifically when borrowing points or just the Dwarves in general?

Just the dwarves in general. I've never had an issue booking online with borrowed points as a resale owner. Also, the room I was trying to book when this happened to me earlier this month didn't require any borrowed points. It was all 2022 UY points. I got all the way to the confirmation screen three times, even filling out my family's info before the dwarves would show up. After several browsers and three attempts, I secured a room without having to call. The room I "lost out on" was a BCV studio, so it's also possible it was letting me come close to booking a room that wasn't actually available. Or it would have been available had I been able to book right at 8:00 on my first try. I ended up with a BWV standard view studio, which I'm just as happy with. But would I have had that BCV studio had my first (two!) attempts been successful? Who knows. I think the website in general is just glitchy.

 

[Madame]

Just the dwarves in general. I've never had an issue booking online with borrowed points as a resale owner. Also, the room I was trying to book when this happened to me earlier this month didn't require any borrowed points. It was all 2022 UY points. I got all the way to the confirmation screen three times, even filling out my family's info before the dwarves would show up. After several browsers and three attempts, I secured a room without having to call. The room I "lost out on" was a BCV studio, so it's also possible it was letting me come close to booking a room that wasn't actually available. Or it would have been available had I been able to book right at 8:00 on my first try. I ended up with a BWV standard view studio, which I'm just as happy with. But would I have had that BCV studio had my first (two!) attempts been successful? Who knows. I think the website in general is just glitchy.

Yes, but this resale borrowing glitch has been around a lot longer than the most recent spate of glitches (seems to come in waves, but the borrow glitch always occurs for certain accounts).

 

[DizneyLizzy]

Yes, but this resale borrowing glitch has been around a lot longer than the most recent spate of glitches (seems to come in waves, but the borrow glitch always occurs for certain accounts).

For sure! That's what I was saying. I've never experienced the resale borrowing glitch, and I've had resale points since 2015. I've never experienced issues or encountered the dwarves on the DVC site until recently. Same with my friends who have all direct points. I don't think the current glitch has anything to do with borrowing points, resale points, direct points, etc. Something else entirely must be causing it, and I hope they fix it soon.

 

[MickeyMice]

For sure! That's what I was saying. I've never experienced the resale borrowing glitch, and I've had resale points since 2015. I've never experienced issues or encountered the dwarves on the DVC site until recently. Same with my friends who have all direct points. I don't think the current glitch has anything to do with borrowing points, resale points, direct points, etc. Something else entirely must be causing it, and I hope they fix it soon.

sample size of one resale account that's been active for a little more than a week - but i've made 5 currently active resis in that time (along with an absurd amount of tinkering), and i can say that every booking without borrowed points has been perfectly smooth and every single attempted booking with borrowed points has gotten the dwarves.

there could obviously be other issues too, but the borrowing one seems pretty cut and dry.

I read somewhere that a CM said this was a problem specifically since they’ve instituted the limit of borrowing only 50% of points, for some reason they are unable to enforce the limit on resale contracts online.

this sounds likely. but then the answer should be to allow all borrowed bookings and then cancel any that borrow more than 50% - like a pop-up warns on like every single page of the DVC site. or, and i know this is crazy, but just fix the code.

 

[DizneyLizzy]

sample size of one resale account that's been active for a little more than a week - but i've made 5 currently active resis in that time (along with an absurd amount of tinkering), and i can say that every booking without borrowed points has been perfectly smooth and every single attempted booking with borrowed points has gotten the dwarves.

there could obviously be other issues too, but the borrowing one seems pretty cut and dry.


this sounds likely. but then the answer should be to allow all borrowed bookings and then cancel any that borrow more than 50% - like a pop-up warns on like every single page of the DVC site. or, and i know this is crazy, but just fix the code.

Sounds like there are several glitches in play, which makes it all the more frustrating. Yuck.

 

[KAT4DISNEY]

Nothing to do with resale vs direct. I have a combo of resale and direct points. I have two friends with 100% direct points. We've all seen the dwarves within the past month. It's annoying.

Dwarves happen all the time when booking and have periodically for years other than it wasn't always the poor Dwarves that bore the news that the website can be absolutely awful.

 

[RapunzelRN]

I am all resale. Only time borrowing works without the dwarves is if I am borrowing for the first and only time during that new use year. After that initia borrowing reservation, I have to call in to MS for them to book anything with borrowed points.

 

[FinallyFL]

I am all resale and the only time I had a problem borrowing was when it was for the only contract I have that wasn't grandfathered. It was the first borrow of that use year, also the first time I've borrowed from that contract. We're probably going to drive ourselves crazy trying to discern a pattern in the wonky ways in which the website doesn't work.

 

[Sandisw]

I am all resale and the only time I had a problem borrowing was when it was for the only contract I have that wasn't grandfathered. It was the first borrow of that use year, also the first time I've borrowed from that contract. We're probably going to drive ourselves crazy trying to discern a pattern in the wonky ways in which the website doesn't work.

Yup, because we have yet to find a specific pattern in the over 20 months this has been happening.

 

[Blizzyblizz]

I feel like this bug may have come into play once they introduced the 50% borrow limit...does that sound right?

Disney legit needs to fire their CTO and web/app leadership team. This well-known, well-documented bug has been around for years now and has resulted in thousands upon thousands of extra hours on the phone with member services, but they can't fix it. I guarantee it would not be that difficult to diagnose and fix (they could easily look at their logs and see the thousands of errors and what triggered them), but they just are unwilling to put literally *any* effort into the website. The dumbest part is that our dues pay for the site, so it wouldn't even "cost" them any extra because they pass that cost onto us. Unbelievable.

Not surprising though, since they consistently have problems with the rest of their websites / apps as well. Think of websites like Gmail, Google Maps, Google Docs, Netflix, Facebook, YouTube, Slack, etc. When is the last time you got a fatal error on one of those sites? Literally never and they're each 100x more complicated than the DVC site. It is very, very, very achievable to have a working DVC website (and MDE app), but they are just unwilling or too incompetent to make it happen.

 

[Blizzyblizz]

I've been trying to book a reservation using borrowed points for about 3 days now. Dwarves every time, doesn't matter if I hit back. No other way to borrow points besides during the reservation process. Call member services and am told it's a 54-minute wait with no call back option. Finally call back member services once I have 90 minutes free, enter all my details for 5 minutes, and then have the automated voice tell me nobody is available and to call back later, *click*. So much for Disney being an "experience" company.