They canceled FP's AGAIN!

[themommy]

Why in the world are those 6-7 times even available? Come on Disney, you just can't be this clueless.

I agree that I don't see why they had them in the first place but, they did so of course we took them. Then they took them away. Then they gave them back. Now they took them away again. They need to get it together.

 

[Tarheel girl 1975]

Why in the world are those 6-7 times even available? Come on Disney, you just can't be this clueless.

I don't know. I just find it interesting that I didnt see them available for early October. Maybe Disney assumed that people wouldn't change them back after they were cancelled. Of course, it would help if they could tell people why they were cancelled in the first place.

 

[themommy]

I don't know. I just find it interesting that I didnt see them available for early October. Maybe Disney assumed that people wouldn't change them back after they were cancelled. Of course, it would help if they could tell people why they were cancelled in the first place.

After they canceled them the first time, the times were unavailable. Then viola...they were back so, of course people booked them.

 

[mom2rtk]

Why in the world are those 6-7 times even available? Come on Disney, you just can't be this clueless.

I have zero issue with Disney going with a policy like this.

I have a HUGE issue with them deciding to go with it after people already made reservations.

 

[Lynzer4]

I had mine booked from 6-7. It was canceled. They fixed it by giving me a bonus but the change was a time I wasn't in the park. So I went back in and saw the 6-7 back so I rebooked.... Now they canceled again. Why in the world did they put the 6-7 back in the system again only to cancel.

 

[Disneymoon2013]

Well, from another POV...it's better that they did it now when you still have plenty of time to pick something else for your FP+ than if they waited until the last minute to cancel them and all the 'good' fp+ for that day were unavailable.

Except that when you're already there, they send you an e-mail notifying you, and the FP becomes usable for any of your choice of rides within a whole category, whereas currently they're randomly reassigning them to a specific ride that you may have no interest in, and you might not be able to choose a ride you are interested in for the time slot you want. Josh on EASYWDW has screenshots of these e-mails and outlines the alternate ride options they give you.

 

[mom2rtk]

I had mine booked from 6-7. It was canceled. They fixed it by giving me a bonus but the change was a time I wasn't in the park. So I went back in and saw the 6-7 back so I rebooked.... Now they canceled again. Why in the world did they put the 6-7 back in the system again only to cancel.

Maybe it's some kind of social experiment, just to see how far they can push people?

 

[Disneymoon2013]

Oh yeah.. I can't add data to this because my SDMT is no longer a regular FP+. When I called twice, the second person gave me any anytime pass for it, and it still shows in my plans for the day.

 

[fbb]

If anyone from Disney is reading this thread, I'd like to remind you that no one here understands how complex it is to coordinate issues like this for a system like FP+. I would also like to remind you that daylight savings ends November 1 and Christmas is December 25 if maybe you want to stick a post-it note somewhere.

 

[fly girl]

Geez Louise!

I am so sorry for you all. I would be livid. You can't make them available to book if you're going to take them away. Come one!

And yet you hear the standard line ... glitch! And good ole Disney IT strikes again. Seriously, it is beyond ridiculous how poor their IT is.

 

[Disneymoon2013]

If anyone from Disney is reading this thread, I'd like to remind you that no one here understands how complex it is to coordinate issues like this for a system like FP+. I would also like to remind you that daylight savings ends November 1 and Christmas is December 25 if maybe you want to stick a post-it note somewhere.

I think more people are peeved about how poorly WDW is handling it from a PR and customer service perspective. I understand computer errors. I detest lousy PR and being lied to. I also detest companies and people in general that can't admit fault and correct the problem. We all make mistakes. The mistakes aren't the problem. It's how we do or don't handle them that is crucial. Many of us are investing thousands of dollars into our trips, and we're using a system that we were explicitly encouraged, multiple times, to use and set up 60 days out. I know I even got a pamphlet reminder in the mail. It becomes an unfair system when they do things like this and don't take responsibility for correcting the problem.

 

[Disneymoon2013]

Seriously, it is beyond ridiculous how poor their IT is.

This is true at a lot of places because companies are underpaying IT. You get what you pay for. I have my master's in educational technology... We have schools in our state that want IT people who can both handle all equipment and networking throughout the entire school, and also meet one-on-one with teachers to coach them in technology and help them integrate technology into their lesson planning. How much are they offering for this extremely over-taxing position that should actually be two separate jobs? $18 an hour, no benefits, no admittance into the union that the rest of faculty are part of -- in one of the most expensive states in the country w/ a high-cost of living. That's why they have a hard time filling the position with competent people. Even if they find competent people, they're trying to do too much in a poor infrastructure. I would not be at all surprised if WDW is cutting corners w/ IT.

 

[3DisneyFanz]

I think more people are peeved about how poorly WDW is handling it from a PR and customer service perspective. I understand computer errors. I detest lousy PR and being lied to. I also detest companies and people in general that can't admit fault and correct the problem. We all make mistakes. The mistakes aren't the problem. It's how we do or don't handle them that is crucial. Many of us are investing thousands of dollars into our trips, and we're using a system that we were explicitly encouraged, multiple times, to use and set up 60 days out. I know I even got a pamphlet reminder in the mail. It becomes an unfair system when they do things like this and don't take responsibility for correcting the problem.

I could be wrong and it's hard in type but I'm fairly sure they were being sarcastic.

 

[gem21]

WOOHOO! Managed to get an anytime FP+! So like everyone says: Call and don't accept no for an answer!

 

[3DisneyFanz]

Except that when you're already there, they send you an e-mail notifying you, and the FP becomes usable for any of your choice of rides within a whole category, whereas currently they're randomly reassigning them to a specific ride that you may have no interest in, and you might not be able to choose a ride you are interested in for the time slot you want. Josh on EASYWDW has screenshots of these e-mails and outlines the alternate ride options they give you.

So you're saying a Dumbo 12:15 FP+ wouldn't be an adequate replacement for losing your 7DMT time? I thought any FP+ was a blessing bestowed on us all.

 

[larryz]

I just got another e-mail stating that they canceled my FP and remade it for a different time and experience yet AGAIN! They really need to get it together!

I'm starting to believe those who opined they were LYING about the glitch...

 

[fly girl]

This is true at a lot of places because companies are underpaying IT. You get what you pay for. I have my master's in educational technology... We have schools in our state that want IT people who can both handle all equipment and networking throughout the entire school, and also meet one-on-one with teachers to coach them in technology and help them integrate technology into their lesson planning. How much are they offering for this extremely over-taxing position that should actually be two separate jobs? $18 an hour, no benefits, no admittance into the union that the rest of faculty are part of -- in one of the most expensive states in the country w/ a high-cost of living. That's why they have a hard time filling the position with competent people. Even if they find competent people, they're trying to do too much in a poor infrastructure. I would not be at all surprised if WDW is cutting corners w/ IT.

I don't doubt what you're saying.

However, Disney has always had an abysmal IT. They are obviously cutting corners. I understand it is a highly visited site, but even before FP+ I have never booked ADR's without issues. There's always a problem. And I love Disney so I suck it up and roll with it. But I still feel they need to step it up!

I would've just lost it on the 7DMT FP though. Esp the PP who had the earlier slot, changed it to better suit their touring plan, then canceled. It's really infuriating. And I'm irritated for them!

 

[grimley1968]

Nothing says "Disney Magic" like canceling hundreds of FPs summarily, then reinstating them, then canceling them again, then leaving guests who booked them weeks ago little recourse except to call IT and wait 20 minutes or more just to get back to where they were at 60 days out.

Seriously, it is unacceptable to me that guests are encouraged to pay for their trips, then commit to dining choices months in advance and individual ride choices weeks in advance, but Disney can't, or won't, make even close to the same commitment in return. Not good Disney!

 

[mom2rtk]

I'm never one to shy away from complaining about Disney IT. But I'm not convinced yet this is an IT issue. Seems more like poor decision making than anything else. I'm not sure we'll ever know.

 

[alh2011]

yep...took them back away for party nights. Mine was 10/1

Yeah same thing happened to me again. I had it fixed back like I wanted it and then they changed it to something way to early and not what we want to ride. This is so frustrating!!!