I spoke with Peyton from
DVC Member Services today for over an hour in response to the email I sent to
william.c.diercksen@disney.com - I recommend if people are concerned with the refurb issue to continue to email leadership. Peyton did say my email was read by leadership and that I brought up some good points about the money in Capital Reserves vs other resorts like Bay Laker Tower.
Peyton did listen and take down my feedback, I mentioned that even if this was a so called "soft goods" refurb that the coffee pot, toasters and microwave as well as the bathroom fixtures like shower heads in the studios were not replaced and these are relatively low cost items that often get replaced in soft good refurbs. Peyton did seem to understand where I was coming from - but he did not offer up that this was only a soft goods refurb nor did he offer any explanation. All he said was that DVC was listening to our feedback and I wasn't the only one who had concerns with the refurb.
I did offer up that DVC should provide owners with an explanation at the annual meeting or sooner on where our money was spent out of Capital Reserves towards this refurb.
Hopefully this wasn't just lip service and DVC is actually listening to the feedback - but basically I told them that their most recent refurbs other than Grand Cal were mostly hits and set high expectations for refurbishments and despite having what seems like sufficient funds in our Capital Reserves for the refurb we got something that felt less than a soft goods refurb.
I'd encourage people to continue to email a complaint to DVC about this refurb if you own at VGC and maybe we'll get some kind of explanation at the annual owners meeting in December.