I know I am in the minority here, but our worst dining experience by far was at Cafe Orleans. Before I start receiving hate PM's, let me explain what happened. Where to begin?
We were seated fairly quickly because we had a PS. My bf was wearing his bday button because we heard that sometimes CO gives out free bday beignets. The host took note that it was his bday and we were seated by another person. Then our server came to the table and took our order. We just ordered pommes frites and french onion soup with 2 waters. We got our waters a few minutes later, and that was the last time we saw the person who was supposed to be our server. Someone else brought our food about 5-10 mins later and we started eating. So all was going okay for a while...until we tasted the food. The soup was cold and had a very overpowering flavor that was difficult to stomach. I have had my fair share of french onion soup. I love it, in fact! But this one tasted horrible. I would have taken it back, except our server never came back to our table.
Second, we were both very disappointed in the pommes frites, which I thought were guaranteed to be delicious. The fries tasted stale and there was way more parmesan cheese on it than garlic. In fact, I couldn't taste any garlic at all. It made me miss our Gilroy garlic back home. The smell of the cheese was starting to make me sick after a while. We loved the remoulade that came with it, but we had to drown our fries in it to cover up the bad taste.
We were seated right by the door that led to the outside dining area, and tons of servers were walking in and out, right past us. My water glass was empty after only about 10 mins and wasn't refilled until about 5 mins after it was empty. We saw several bday beignets with candles in them, so we thought we would at least get one of those for free. Wrong. We waited and waited and a server never came back to ask if we needed anything else. We had to stop someone to order beignets and ask for our check. We waited for about 20 mins and kept seeing beignets going in and out of the door, but we weren't getting ours. Parties that came in after us received their entire meals before we even got our beignets. A different server had to apologize to us for the wait (I didn't even know where our original server was by that time). When we finally did get the beignets, we received one less than we were supposed to. We ate them and were still waiting for the check (this was about 30 mins after we asked for it). The same woman who apologized to us for the wait gave us our check, and when she picked it up she actually said she would make sure to give it to our server. I was amazed.
This was the worst service we have ever received at a restaurant in our lives, and the food was terrible. My bf didn't get his free bday beignet and we were denied one that was supposed to come with our order. There was no excuse for that poor service. We were seated right by the door and the only person who seemed to notice that we were waiting for an unreasonable amount of time wasn't even our server! To make things worse, it was our last full day at DL, so we wasted so much time there. We would have complained to the manager, but we just wanted to get out of there asap. Needless to say, we didn't tip. We will never go back there again.