The Rate Game & Annual Passes

[Lisa3]

Why does this have to be so complicated?! Trying to decide the least expensive option is not easy. When I plugged in the APH rate in for the HRH I noticed that it said "Rate Changes Apply" so I went to this option and found out that for 2 of our 4 nights the rate was even lower than stated (not weekend nights). Now I am wondering can I buy one Annual pass to get this room rate or does the entire party have to have annual passes? Can I buy the annual pass that has the blackout dates for less money and still get the APH room rate?

 

[jpeppers]

You should buy the premium annual pass but only for (1) person. I have seen where people have bought the pass with blackout dates and gotten the discounts but they don't have to honor them and usually don't. Buy (1) premium AP and you are set.

 

[macraven]

to get the aph rate, have the person that books it have the ap.

if a child has the universal pap, you can not use it to book a room, it has to be an adult.

and like the previous poster stated, use the pap not the ap with blackout periods. they are not honored for all the discounts on the preferred pass.

 

[goofy!]

if a child has the universal pap, you can not use it to book a room, it has to be an adult.

Loews told me that one person had to have the AP. Didn't matter if it was the adult or a child. And this was because on our last vacation, I was booking multiple rooms for our family and some friends. Our family all had AP's, but the others did not. Loews told me to just put one of my kids in each of the rooms with their AP's and it would be fine. They didn't care that after we got there, we didn't stay in the same configuration as was booked. We took our kids back in our room with us and the other families took their kids

 

[macraven]

Loews told me that one person had to have the AP. Didn't matter if it was the adult or a child. And this was because on our last vacation, I was booking multiple rooms for our family and some friends. Our family all had AP's, but the others did not. Loews told me to just put one of my kids in each of the rooms with their AP's and it would be fine. They didn't care that after we got there, we didn't stay in the same configuration as was booked. We took our kids back in our room with us and the other families took their kids

goofy, let me explain why i posted that an adult has to have the ap,

i have stayed at hrh over 10 times.
last year when i was checking in the person to my left was being helped by an employee. i was also at the counter waiting as the one helping me had to go in the back for something.

the person on the left was asked to show the pap for the special rate their ressie was booked at. they presented the pap of a child of 8.
the employee told them that to get the room at hrh a person had to be at least 21 years old. they would not accept the pap of a child for the discounted room rate.

they were told they would have to pay rack rate or since it was reserved with the pap discount, one of the adults would have to purchase a pap to keep the room ressie rate. they were told they could check in at rack rate but if the adult, any of them, would come back later within 24 hours, they would give them the pap rate instead. they were told they had to prove an adult had an annual pass.

i don't know anything else but what i heard last october at hrh.
i would suggest that if someone is planning to check in at a universal hotel that they call the hotel direct to see what they allow. if they are told a child ap is valid, then get that employees name in case you have an issue when checking in.

don't mean to stir anything up here, just was passing on something i experienced when checking in last year.

 

[goofy!]

Very good idea to get the employees name!! As we have all read here, and just confirmed since Macraven and I have had different experiences, sometimes the policies stated are different between the resorts and between the employees. Sometimes employees, especially when new, aren't knowlegeable of all policies. Perhaps I had a newer employee. And in my numerous visits to Universal, that was the only time I had tried to book multiple rooms under our AP's, so I couldn't say for sure that my experience of being allowed to book multiple rooms with all our AP's is the norm.

Thanks for posting your experience and the great tip of always getting the employee's name that you spoke to. I would add that you should also note the date and time you spoke to the employee. I keep a log in a word document when planning a trip of every time I correspond with an employee. It saved me on my last trip to the PBH when I checked in and my rate had mysteriously jumped to rack rate. I had noticed this before we left and had corresponded with the mgr, who assured me the computer was wrong and it had been fixed. Not so when I checked in. But by showing my log of calls to the mgr on duty, the rate was quickly fixed.

 

[macraven]

.

Thanks for posting your experience and the great tip of always getting the employee's name that you spoke to. I would add that you should also note the date and time you spoke to the employee. I keep a log in a word document when planning a trip of every time I correspond with an employee. It saved me on my last trip to the PBH when I checked in and my rate had mysteriously jumped to rack rate. I had noticed this before we left and had corresponded with the mgr, who assured me the computer was wrong and it had been fixed. Not so when I checked in. But by showing my log of calls to the mgr on duty, the rate was quickly fixed.

extremely wise words spoken by goofy.
also make a note of the date and time you spoke to the employee.
this is great advice !!

i always do that myself but didn't think of saying it here.

the hard rock has been having a higher turn over in employees the last couple of years. some of the same are still there, but more newer ones are appearing when i make my annual trip to the dark side.....

by giving a date and time, it really helps making your case stronger to a supervisor in case the emplyoyee that originally gave you that info is no longer employed there. it would be easy for a supervisor say to you, that employee is no longer with us and try to drop the issue.

if you ever have a problem at the hotel, don't stop with the employee at the front desk or concierge desk.
ask to speak face to face with the supervisor on duty at that time.

all employees are required to log in and take notes on the paper work of your sign in sheet. i found that out by accident in 2001 when i had an issue to resolve. they pulled up the notes and read back to me the name, date, issue and part of the solution offered.

if you have an issue and it is not solved to your satisfaction, you can always ask to speak to the manager of the hotel. employees are very good to help you in reaching those higher than they are.

the employees at the hotel are very good. like goofy said above, what if you get a newer employee and info you receive is not what you were told prior.

i am not bashing the employees. i love them all. i am very kind when i have to say something to them if i have a problem.
my problems at the hotel have only happened twice. it was taken care of immediately and everyone was happy then. they really do try to accomodate and work out any issue you might have.

this year i am staying at rph for the first time. i am constantly worried if i made the correct choice. i feel horrible guilt not staying at hrh.


i guess that shows you how well the employees at hrh treat their guests.