We wanted to give a quick heads up to anyone thinking of making the investment of points and booking a night in the 3BR Grand Villa at VDH. Sadly the room that is allocated to us to rent with points (0920) is not ready for prime time and was in need of some major love. I'll write up a more detailed trip report this weekend but the TLDR is as follows -
Enough items were broken and need of repair when we checked out I read a laundry list to guest services and he offered to work with us to compensate.
-Fake fireplace between living room and balcony is broken and only about a third of it works
- Huge gap in the insulation in the door from the main downstairs bedroom to outside that constantly had a gust of wind rushing through it making a noise/whistle the entire time. I had to use quite a bit of force to get the door to shut successfully and this really bothered
@MrsNVDISFamily
- The wardrobe in the master was not usable. One door was about to fall off the hinges the entire time. I had to carefully wrestle it and apply a lot of force to open the door and support with one hand and stuff things in with the other
- The GFCI outlets on the backspash blew when we tried to use the toaster and were not able to reset. We had to move the coffee maker and toaster to the island to use them
- We had nuts and bolts falling off multiple chairs in the rooms, dining room, etc.
With all of that said, if you just need the room for a quick party it does that job well. Our son had an awesome birthday party in the room. It's beautiful but it needs some love. The storage in the master also sucks. If we had to stay for more than a few nights we would likely have to store our laundry upstairs.