I tried to phone CSR to check if they had details of our special requests (non-smoking room, plus my xxth birthday (

) and our 15th wedding anniversary

), but the CM said she couldn't check any details as we'd booked through a
travel agent rather than direct with Disney. This seems a bit odd, as how can they allocate rooms if they can't check who is coming to use them?
You or your Travel Agent needs to make requests through CRO (Central Reservations Office 407-W-DISNEY, not through the Resort) Your reservation won't be downloaded to the resort's actual computers until close to the time you check in. CRO handles everything to do with reservations.
I want to request non-smoking room in cabana 9b (if possible) and make sure they know about our two special events (just in case they feel inspired to offer freebies - what chance, anyone know?)
Again CRO needs to handle it
My birthday is just before we go, but we're saving the celebrations til then

- will they care? Or check my passport?
On our last few vacations we've been asked for photo ID checking in. I doubt they will be looking at your birthdate. Just to ensure you are the right person checking in. Please don't get your hopes up on the resort doing anything special. On our last 20 or so vacations we've only had birthday greetings once at Disney.
It would really help if someone has an e-mail address for CSR - I've got a couple of days off work just before we go so won't have easy access to a fax.
You won't be able to do anything to your reservation via email. You or your travel agent must call CRO to have requests listed with your reservation
One other thing - I'm sure I saw some food outlet does a kids meal that comes in a souvenir bucket with spade - but now I can't find it despite trawling the allears board. Any ideas??
I remember the Caribbean Beach Resort used to have this for children. Not sure if it is still available
I'm getting really excited now