I really appreciate your live reports and I wish more would write them too! I'm not super tech savvy but maybe I can learn from you by following along. It's easier now with tablets and free wifi. Thanks! And Happy Birthday! We had some pixie dust sprinkled a few years back when BC was oversold with a convention and they upgraded us to concierge. But.... It was the furthest room from the lounge and overseeing a dumpster. It was such a long walk to the room, by the end of the week I was super glad I didn't pay for the concierge room. Hope they are able to get you a better room and daybed.